The plugin partially works as expected. Core functionality such as applying discounts does function, and in general the plugin can be used for basic discount setups.

However, we encountered multiple issues, particularly with the SUMO Reward Points integration, which proved to be unreliable and caused repeated problems. This was the main source of difficulty and required several support tickets to address. Additionally, there were some minor bugs that impacted the overall stability and polish.

Regarding support, the team is ultimately helpful and capable, and the issues were resolved in the end. That said, response times are slow, and critical issues took longer than acceptable to resolve, even when all necessary technical details were provided upfront. When the website is affected by a critical error, I believe faster prioritization should be essential.

Overall, the plugin semi works well for standard use cases, but improvements are needed in integration reliability, bug handling, and support response time to make it production-ready for more complex setups.