Author response

Hi,

We’re sorry to see this feedback. However, after reviewing our support records, we couldn’t find any recent ticket or communication from you regarding these issues—the last interaction on your account dates back to October 2021.

If you’re currently facing any bugs or unexpected behavior, we genuinely want to help. Our product is actively maintained, and many issues can be resolved quickly once we’re able to review the details.

We kindly invite you to open a support ticket at our support center with specific information (screenshots, error messages, or steps to reproduce the issue). Our team will be happy to investigate and assist you promptly.

We’re here to help and would appreciate the opportunity to address your concerns properly.