Author response

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand your frustration. Please rest assured that we’re fully committed to resolving any issues you're facing. Our support team has been actively working with you and remains available to assist further until everything runs smoothly.

Many of our customers are using the system without any issues, and we’re confident we can help you get to the same place. If we’ve resolved your concerns or if there’s anything more we can do, we’d humbly appreciate it if you could consider updating your rating to reflect your latest experience. Your updated feedback will help other users and means a lot to our team’s morale.

Thank you again for your patience and for giving us the opportunity to serve you better.