Author response

Hello,

We're genuinely sorry to hear you've encountered issues with our theme. Your experience matters greatly to us, and we'd like to assist you thoroughly.

However, before leaving negative feedback, it's essential and pretty basic to reach out to our support team with specific details of the issue you're experiencing. Without contacting our support team or providing clear details about your setup and the issue, it's impossible for anyone to assist you effectively. Our theme is widely used by many customers without significant problems, strongly suggesting that the issue you're facing relates specifically to your server environment or personal settings.

You mentioned the 'WP heartbeat,' but we have not encountered any specific issues related to this feature with our theme. Therefore, we strongly believe this is an issue on your end. To resolve your problem quickly, we urge you to contact our support team directly with precise information about your server and configuration.

Please submit a support ticket here:

http://javothemes.com/support

Our team is committed to responding within 24 hours and will gladly assist you in resolving the issue promptly and efficiently.

Leaving negative reviews without any communication or details provided does not help resolve your issue or improve your experience. Let's work together professionally to address and solve this.

Thank you for your cooperation and understanding.

Warm regards,
The JavoThemes Team