Greetings, I have tried to get support through different channels and the service has been terrible. I have already downloaded the new version as indicated and they have not sent me a valid code. Terrible experience with support, they only send me from one area to another and no one gives me an answer.
Author response
Hi
Thank you for your feedback. We sincerely apologize if your experience with our service did not meet your expectations.
Upon reviewing our records, we noticed that your support ticket was submitted after this review. Our team promptly responded with a suggested solution and has been awaiting your feedback to proceed further. We are committed to ensuring your issue is resolved and encourage you to reply to the support ticket at your earliest convenience so we can assist you further.
Your satisfaction is very important to us, and we are here to help. Please don’t hesitate to reach out if there’s anything else we can do to support you.
