The support & documentation is lacking. You are expected to know JavaScript. Not a bad thing per say, but since that isn't mentioned anywhere on the website or purchasing page, it's a nasty surprise to get.
Author response
Hi,
Thanks for the purchase.
We are really sorry to hear that the plugin does not fit your needs as you expected.
If you opt for a refund and will not use the it, please submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.
Kind regards,
BoldThemes team