I have heard many good things about this plugin and am hopeful that they will get better at support. I think it is unreasonable to wait days or maybe even weeks to get a response to a support ticket. I cannot imagine how long it will take for them to provide a fix to the setup issue I have asked about. Ghosted by plugin support, not a cool feeling. It seems so far that their ticket support is to waste time.
Author response
Sorry for any convenience you may have. But, we were on annual holidays and we had placed proper notes everywhere prior. We had placed note here in codecanyon as well as we had placed note on our helpdesk page as well.
I hope you would respect only one small vacation we take in a year. :)
