We wish to share our experience with ARmember and Affiliate plugins to highlight the challenges we faced, hoping it helps others.

1. We initially purchased ARmember and Affiliate plugins but only recently decided to re-implement them. We had exceeded the 6-month support period, requiring us to repurchase licenses for support. However, our support experience was disappointing, taking 13 days for a response.

2. We are responding now because we launched our service during this period. Below are screenshots of our interactions with the ARmember support team. Screenshot: https://i.imgur.com/S0Zeugy.jpg

We want to emphasize the following key points:

1. We clearly articulated our issues from the outset, but the responses were often unrelated or referred to the ARmember documentation.

2. We reiterated our issues until the 13th day when we received a response, indicating an additional fee for a solution. This led to a significant time loss, especially considering our imminent service launch.

3. While we don't object to paying for services, clear communication about additional fees from the start would have saved us 13 days. As it stands, we've lost confidence in their support service.

4. We hold two sets of ARmember licenses and are willing to transfer them at half price. Contact us at [twmal586@gmail.com](mailto:twmal586@gmail.com) if interested.

We hope our experience helps others, and we urge ARmember to improve its customer support processes.