There are really 2 reasons for this rating: Bugs and (poor) customer support.
Several times this year we’ve had issues with available slots not showing in the calendar that should be. (We use the Google sync add-on.) It’s been especially severe and persistent the last month. We’ve updated to the latest Bookly versions, tried disabling all other plugins and checked the Bookly diagnostic tools. We submitted a ticket on September 19 (a month ago from posting this). At first Bookly support was responsive and confirmed they could reproduce the issue and said they would investigate it. But it’s been 3 weeks since I heard anything from them despite sending a follow-up email.
My client and I are getting very frustrated and angry about the radio silence. My client has seen a total drop-off in bookings because of this and it’s not exaggerating to say my client’s livelihood is on the line. At least tell us if we need to switch to a different appointment scheduling solution if you’re not going to fix this. I think a refund of the support license would be appropriate too.
Author response
We're sorry to hear about your negative experience. We've created a ticket in our bug track system, and our developers are working on fixing the issue. Unfortunately, the problem is not simple and takes more time to solve than we initially expected. We've set the high priority for this task and do our best to fix it as soon as possible.
Regarding the refund of the support license, please note that your support period ended more than a year ago – on July 21, 2021. According to Envato Market refund rules, assistance with reported bugs and issues is available to the buyer during the active support period. Envato may give a refund only for the item support extension that is not used before your existing item support expires.
This bug will be addressed through a general version update.
