This was once an excellent product, but several problems have been happening. When contacting support, another similar product is offered in the subscription model on his website. I'm sorry that the plugin seems to have been abandoned here at CodeCanyon
Author response
Dear IPTI_TEC,
Please, accept our apologies for the situation!
Unfortunately, there has been a misunderstanding, and the reply that was sent to you was actually meant for another customer and a different product.
We cannot apologize enough for this.
Would it be an option for you to message us again and send us a link to your page with the plugin, so that we can check it?
We promise to do things right this time!
Regards,
Elfsight