for Customer Support

AFTER 9 MONTHS OF NOT BEING ABLE TO USED THERE PRODUCT AND SEEKING DEVELOPERS TO REMOVE THEIR TAG FROM ANY SHARED POST THAT WOULD COME TO MY SITE TRAFFIC AND OR PROMOTION EFFORTS OF MY BUSINESS THEIR BEST SOLUTION IS JUST TO OFFER A REFUND BUT I FEEL IT IS ONLY RIGHT THAT YOU COMPENSATE ME ALSO FOR THE TIME I HAVE LOST YOU ALL LIED AND SAID YOU WOULD UPDATE THE FEATURE BUT YOU HAVE NOT YOU HAVE WASTED MY TIME AND THE SUPPORT TIME HAS RAN OUT AND YOU ALL HAVE MY MONEY BUT MORE THAN THAT YOU HAVE LOST MY TRUST I WANT EVERY POTENTIAL BUYER TO KNOW THAT THEIR CUSTOMER SERVICE IS NOT WILLING TO FIX ANY REAL ISSUES THAT YOU MAY HAVE THAT WILL COST THEM TIME AND MONEY IF SO THEY WILL ONLY DISCARD YOU AS A CUSTOMER AND THROW THE REFUND AT YOU WITH OUT NEVER FIXING THE REAL ISSUES WITH IS A DEFECTIVE PRODUCT THAT DOES NOT ALLOW YOU TO MARKET YOUR BUSINESS FREELY OF AND TAGS OR LINKS BACK TO THEIR BUSINESS THEIR THEME HAS LUMISE AT THE TOP RIGHT OF ANY SHARED POST THAT COMES FROM YOUR SITE TRAFFIC AND EFFORTS THEY CLAIM IT CANNOT BE REMOVED UNLESS YOU HAVE A FACEBOOK API THE WORD LUMISE HAVE BEEN CODED INTO THE THEME THIS FEATURE LET'S ALL YOUR CUSTOMER KNOW WHERE YOUR THEME WAS PURCHASED WITH IS VERY COUNTERPRODUCTIVE TO YOUR BUSINESS GOALS OR NEEDS IF YOU UNDERSTAND BRANDING AND MARKETING

PAY ME DOUBLE FOR THE TIME I HAVE INVESTED IN DEALING WITH THE ISSUES
YOU ALL SAY YOU CANNOT REMOVE IT IS BULL

PAY ME BY FIXING MY PROBLEM YOUR SUPPORT RAN OUT AND YOU STILL HAVE MY MONEY AND I STILL HAVE THE SAME PROBLEM I HAD SINCE THE FIRST DAY I
PURCHASED THIS PRODUCT I LOST A LOT OF TIME DUE TO THE ISSUES OF YOUR TAG BEING UNABLE TO BE REMOVED YOU ALL NEED TO REMOVE IT NOW SO THAT I CAN MOVE ON WITH MY BUSINESS I FEEL IT IS UNFAIR TO PROMOTE YOUR BUSINESS FROM MY SITE TRAFFIC AND OR MAKE IT IMPOSSIBLE OR DIFFICULT TO REMOVE YOUR TAGS AND BRANDING THAT IS VERY COUNTER PRODUCTIVE T THE GOALS OF MY SITE BRANDING

Author response

Hi HITAFTERHIT,

Sorry about the problem you are having.

Please contact with us via contact@lumise.com

And clearly, describe the error you're getting in the email and include your site + admin account

We will help you check and fix it. Thank you!

Best regards,

Anthony

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