Dear Shinds, Thank you very much for purchasing our plugin. We are sorry if you are facing issue with it. Please let me know if you configured it correctly?

it is and i was able to see a couple of events and when i finish the input it went blank

Dear Tanya, Thanks for the message, Yes it will be shown on time-axis below the slider from start date to end date.

Please visit the demo link: On demo slider please check the event “ARPANET Planning starts”. I has an end date. Please do zoom in and see the marker on time-axis.

Thanks

Thanks. Unfortunately it appears exactly the same as the other items, and when I zoom in, the length doesn’t change, but the timeline axis. This makes it appear that the end date shortens… Not sure if that makes sense.

No, the length changes. I think there is cache issue. If you have visited the page before. Please hit Ctrl + F5 for hard refresh.

Let me share the image also.

Please check the image here: http://projects.appknitters.com/wp-timeline-slider/wp-content/uploads/sites/6/2019/02/Screenshot-from-2019-02-14-12-30-05.png

That was the issue. Thanks so much! And do you have a refund policy?

We can refund only if the plugin is broken.

Hello. I’ve purchased your plugin now and created my first timeline. However when I click on “Add an event” nothing happens at all.

Dear TKieneker, Thank you very much for purchasing the plugin. Sorry for the issue. can you tell me which version of WP you are using?

5.1

I have checked it on 5.1 and it is working fine. There can be JavaScript issue on your site or browser. Please check after clearing the cache.

Thanks

Hello. I’ve figured out that it’s a conflict with the plugin “WordPress Team Manager” https://wordpress.org/plugins/wp-team-manager/ This is a key plugin on our site, so I’m not sure what to do.

Let me check

Dear Tkieneker, WP Team Manager is disabling default jquery object $. Please edit the file below: http://projects.appknitters.com/wp-timeline-slider/wp-content/plugins/wp-team-manager/admin/js/wp-team-manager-admin.js

And replace the line # 1 with following code. var $jwptm = jQuery;

Thanks

Hello. This hasn’t fixed the problem and causes a jquery error.

Can you send me snapshot of code you edited?

Yes, this is the changed version of the file you said above. It’s just the first line that was replaced.

var $jwptm = jQuery;

$jwptm(function(){

var selector = $jwptm('#shortcode_output_box'),
    catslug = $jwptm( "#tm_cat" ).val(),
    orderby = $jwptm( "#tm_orderby" ).val(),
    tm_limit = $jwptm( "#tm_limit" ).val(),
    tm_show_id = $jwptm( "#tm_show_id" ).val(),
    tm_remove_id = $jwptm( "#tm_remove_id" ).val(),
    tm_layout = $jwptm( "#tm_layout" ).val(),
    tm_image_layout = $jwptm( "#tm_image_layout" ).val();
    tm_image_size = $jwptm( "#tm_image_size" ).val();

...and so on.

Dear Tanya, What error you get now? I have checked the plugin with this change and it worked on my side. I tested I after installing Team plugin you mentioned.

Hello. I’m not getting the error anymore, so it may have been connected to something else. However, the plugin is still not working. Nothing happens when I click on the “Add an Event” button.

Can your revert the code back to its previous state? And try disableing Teams plugins. I did install the plugin along with timeline slider. Team plugin broke the timeline slider. Then I checked after changing code above and it worked. i do not know what is issue now. Plugin is working fine on other customers.

Well, for some strange reason, I went to check it again today and it’s working! No idea what changed, but an update to something must have fixed the problem.

Congrates! I think that can be due to cache issue. Your change in code was not loading in browser I think.