113 comments found.
Hello Support I wrote a ticket 2 days ago – #8662 Double entries in one entry_id – and have no answer, are there any chance to help me with this topic?
Regards
Hi Support,
We are using your plugin since long time. It was working good till now.
Recently we encountered a problem mentioned below.
When the form is subitted the PDF created has name “rtwwcfp_pdf” It don’t have the ”.pdf” extension. Which is why the user cannot open this file. When the user downloads it and try to open, the system says that “Unknown file and cannot be opened”.
Please look into this issue and let us know the solution.
Thank you, Pivotal
Hi pideas,
We are very sorry for the inconvenience caused to you. Our technical team has responded to your ticket. Please check your inbox.
Thanks & Regards RedefiningTheWeb
Hi, i can’t sign up on your support portal cause it says “email already in use”. I’ve opend a ticket but i haven’t recevied any reply so i can’t check on the ticket status.
Hi Trace,
We have replied to your ticket. Please check your inbox. And no need to generate a ticket every time. For faster and unambiguous communication please revert back to us by clicking the reply button of the same mail you just received.
Thanks & Regards RedefiningTheWeb
Hey Guys, I’ve got a few questions:
1) The downloadable PDF file, can the format be renamed to one of the form fields? e.g: [name]-[date].pdf ?
2) Can I select what data exports to google sheets, I assume this all gets exported to the SAME google sheet?
Hi jumping,
For this please generate a ticket over our support desk using the below link. Our technical team will surely help you better way.
Ticket —> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
Hello, I am thinking of purchasing the plugin. Does automatic insertion of form records into my google sheets work? I will buy it for this feature. An authorization problem occurred in other plugins.
Hi burakkaralar,
Thanks for showing interest in our plugin. Yes this feature is available in our plugin. To know more about our plugin and work flow please read our plugin’s documentation. Documentation Link: https://redefiningtheweb.com/docs/wordpress-contact-form-7-pdf-database/overview/
If you still have any problems or query then please contact with our technical team through the below link. Ticket —> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
I just placed my license and it stays loading, without moving forward, I don’t know what could be happening and I need an urgent solution.
Hi masteralucard22,
We’re really sorry for the inconvenience caused to you. For this please generate a ticket over our support desk through this link – https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
Hi, I bought this plugin because 2 years ago you responded in the comments section that the plugin is compatible with Conditional Fields PRO plugin. How can I make it work? In the pdf it displays the closing shordcode of conditional fields [/name-of-fields-group] and also the text of all the fields of every condionion, ignoring the choosen conditions. How can I fix this? Without this function the plugin is useless for me. Regards
Hi mjaster,
Thank you for using our plugin. For this please generate a ticket over our support desk through this link – https://redefiningtheweb.freshdesk.com/support/tickets/new or you may also get in touch with us over our Skype support – support@redefiningtheweb.comOur team will surely help you.
Thanks & Regards RedefiningTheWeb
Hi, you have fixed the problem on my website, but it worked only befor the first update of the plugins. Now there is the same problem again. I want to get refund. It can’t work temporary.
Hi mjaster,
Sorry for the inconvenience caused to you. We request you to contact with our technical team through the below link. They’ll help you in better way.
Ticket—> https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb.
after purchase how to install? no guide
i upload the zip file straight, cannot
Hi kaishengchew,
Thanks for using our plugin. You can also upload our plugin folder through FTP or cPanel and if still there are any issue regarding using our plugin then please contact our technical team through the link below, they will help you in a better way. https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
Hey, how can one change the default filename of the in-mail attached pdf? The default is “rtwwcfp_pdf”, I’d like to change that.
Hi Sanavarma,
Thanks for using our plugin. for this we’ll request to you for contacting with our support team through this link: https://redefiningtheweb.freshdesk.com/support/tickets/new, they’ll help you in better way.
Thanks & Regards RedefiningTheWeb
Hi, is there any way to also export the information as PDF (several forms to ONE PDF)
Hi fmosse,
Thanks for showing interest in our plugin. Currently this feature is not available in our plugin but if you want then we can customize it for you. If you’re interested then please come to our support desk through this link: https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
hi, i want to purchase this plugin but before i let know something if i buy this i could customize it to my needs? because i want to use this for a collage there are using there admission form on contact form7 so i want to convert that pdf to like what they want that is possible though this plugin then one more thing pdf does support image attachment?
Hi designa11,
We’re sorry for the late response, and yes in our plugin PDF will support image attachments. But can you please explain that what you mean by convert the PDF ( is it related with PDF layout or anything else ) so we can let you know is it possible or not.
Thanks & Regards RedefiningTheWeb
Hi. Your demo page doesn’t seem to be working. After clicking submit the loading icon just keeps spinning.
Hi Rooibaard,
Sorry for this but we’ve checked and found that our demo is working properly can you please check it again and let us.
Thanks & Regards RedefiningTheWeb
It worked when I tried it again today. Thanks.
Hello. I bought the Multi Step plugin from you and I will tell you the questions beforehand and I was informed that nothing would change in the layout of the forms I have (a hundred) but that is not what happened and I also bought a license for the WordPress Contact Form 7 PDF plugin, Google Sheet & Database to use together and I couldn’t use anything…
Currently on my site I use another multi step plugin (https://codecanyon.net/item/contact-form-7-multistep-pro/19635969) I would like to know if it is possible to adapt the WordPress Contact Form 7 PDF plugin, Google Sheet & Database to this Multi Step that I already use to take advantage of the license I already paid for.
I’m in Brazil and we’re in an economic crisis due to the pandemic, if it’s possible to adapt the plugin and it’s within my reach in the financial way we intend to do.
I thank.
Hi salesesales,
Thanks for using in our plugin. For this, we’ll request you to contact our technical team through this link: https://redefiningtheweb.freshdesk.com/support/tickets/new , they’ll help you in better way.
Thanks & Regards RedefiningTheWeb
Hello. What command should I put in the email to see the .PDF download button?
I would not like to send the .PDF as an attachment.
Thanks.
Hi salesesales,
Thanks for using our plugin. For this we’ll request you to contact our technical team through this link: https://redefiningtheweb.freshdesk.com/support/tickets/new , they’ll help you in better way.
Thanks & Regards RedefiningTheWeb
I have a pre-purchase question.
I have an editable PDF, does the plugin allow me to upload it and match the fields with the CF7 fields for export?
Hi nanakwame,
Thanks for showing interest in our plugin. For this we’ll request you to contact our technical team through this link: https://redefiningtheweb.freshdesk.com/support/tickets/new , they’ll help you in better way.
Thanks & Regards RedefiningTheWeb
Hi, I have a question before purchasing. Does your plugin compatible with this “Digital Signature For Contact Form 7” check it – https://wordpress.org/plugins/digital-signature-for-contact-form-7/
I want to download PDF along with signature.
Regards
Hi Crea8ivDesign,
Thanks for showing interest in our plugin. Yes, our plugin is compatible with “Digital Signature For Contact Form 7”.
Thanks & Regards RedefiningTheWeb
Hi, is there the possibility to generate qr code of the pdf and send it to the user who fill the form?
Hi bongoz81,
Thanks for showing interest in our plugin. Currently this feature is not available in our plugin but if you want then we can add this feature for you at chargeable basis so if you are interested then please contact with our technical team through this link: https://redefiningtheweb.freshdesk.com/support/tickets/new
Thanks & Regards RedefiningTheWeb
I’ve raised a ticket for the problem faced but can’t find how to look at the ticket or its response. Does your ticketing system allow the users to keep a track of their tickets and the communication therein?
Hi bhavins,
Our technical team has already replied over your ticket, please check your mail box for further details.
Thanks & Regards RedefiningTheWeb
After two days of learning the plugin, it appears to be good.
The problem stated in the email is still unresolved and your technical team’s demand of us setting up a test environment for you to test is inappropriate. It is your team that should test the malfunctioning at your end and fix it.
Am rewriting the problem faced here for the benefit of others:
All text (with HTML formatting honored) that appears between the [acceptance]....[/acceptance] tag (It is a valid CF7 tag) should be printed in the PDF. Instead, it prints “1”.
Your ticketing system does not allow the users to track the ticket and the user has to wait for the email to arrive. This is very inconvenient.
Another question is about how to disable the PDF button after form submission and also not sending the PDF as attachment.
Simply put, how to disable PDF generation for a specific form. The form should be emailed as usual.
Please solve the above two problems ASAP as I’m unable to deliver the solution.
Hi bhavins,
Sorry for the inconvenience caused to you, our technical team already working on your reported issue and they’ll get back to you soon.
Thanks & Regards RedefiningTheWeb
Hello, It’s been 3 days that you responded last. Are you serious about the bugs that have been discovered and reported in a functional product?
Do you realize the impact it has on a solution provider who goes by your word and commits your list of so called functional features to the client and then those features don’t work?
Please respond immediately with the bugs fixed.
Hi bhavins,
Our technical team already responded over your ticket please check your mail box for further details.
Thanks & Regards RedefiningTheWeb
Hello, With your communication method, I figure out that yours appears to be a very unprofessional team.
I see no reason why this particular product of yours cannot be tested at your end with the given feedback.
I have already shared the testing website and the credentials. (Never done for anybody. The developer themselves create the test environment based on my feedback)
Now you say that you also want the FTP details for whatever reason you might have.
Here, I see two possibilities:
a) You had the entire test site with you. You could have simply replicated that at your end and fixed the problem.
b) You could have asked for the FTP details along with the test site credentials.
I see this as gross negligence on your part in providing a solution in the shortest time.
I’ve sent the FTP details via email.
Let us see how fast can you provide the solution.
Hi bhavins,
Our technical team has fixed your issue and sent an email regarding this, please check your mail box for further details.
Thanks & Regards RedefiningTheWeb
After exchange of nearly 35 emails over the past week, the plugin has now been made to work as claimed and advertised.
Several hours of testing at my end and step-by-step guidance to check mistakes has resulted into a product that will be of use to many.
I’ve been requesting the developers to upload the final version since last two days and it seems they’re not keen on doing so. They tell me to download the plugin from the test site and upload it on my working site. This is no customization. So I’m waiting for them to upload it on codecanyon.com from where I will download.
So, here I’m, after a week and more with nothing to work on.
Hi bhavins,
As we can check your issue has been solved and the second point is that we can’t release the plugin with your feature because the changes we’ve make for you as a custom feature and not all the user want the functionality as you want.
Thanks & Regards RedefiningTheWeb
Hello,
1) There were basic functionality problems in your product and it did not work as advertised. a) The download button did not work as advertised. b) The HTML formatting of the email was scrapped by your code which is not mentioned in your feature list and hence is treated as a problem.
2) In reply to my complaint, you fixed the functionality to make the product as advertised and it was not about customizing the product to suit my requirements.
3) If you now want me to copy the plugin from the test site to the functional site, I have questions about the update/upgrade of the same from the WP repository for the so called “customization”.
In fact, my feedback and hours of testing your product (without any credits or payment) has helped you and other users to have a better product with functionality which should actually be as claimed by you.
In my opinion, it is now that your product is more stable and provides the exact functionality as advertised.
Again, request you to upload your final version here on CodeCanyon and in the WP repository for the benefit of your clients.
Request Team CodeCanyon to look into this ASAP and arrange for the final upload.
If that is not the case, please arrange for a full refund.
Thank you.
Hi bhavins,
As we already let you know that we’ve make some changes in our plugin according your need and not all the user want that type of feature as you want, so we can’t upload that modified version of our plugin on codecanyon.
We’ve make the changes in our plugin on your demo site o please copy our plugin from demo site and paste it on your live site.
Thanks & Regards RedefiningTheWeb
Hi, i opened a ticket 3 days ago and have no reply. Please respond.
Hi tsiou,
May i know the mail from which you’ve created ticket because we’ve already replied all ticket related to CF7.
Thanks & Regards RedefiningTheWeb
Good evening, I’d like to know if Your plugin allow (also to attach the pdf obiously to the email in pdf format) to save the pdf in a specific path that user may choose. Waiting for an Your kind reply Ale
Hi phaser32,
Thanks for showing interest in our plugin but sorry currently this feature is not available in our plugin but if you want then we can customize it for you, so if you’re interested then please let us know.
Thanks & Regards RedefiningTheWeb
