35 comments found.
1. The plugin should not use the get_id() function (main.php line: 565, 567, 810, 812) to pass the id into the xero as reference. There’s a get_order_number() in WC_Order class which return the hooked order number and order id by default.
For instance some plugins will replace this order number but you cannot get the modified order number as a reference to xero if using order_id() function.
2. It’s better to remove “xero_extendons” prefix by default. This is annoying.
3. It’s better to have a global xero code in the settings page not by default as 200.
4. It’s better to have a debug checkbox to return the error from xero response. There is a parameter summarizeErrors=false added in to the url /api.xro/2.0/Invoices?summarizeErrors=false always return 200 which means I cannot debug at the start. I needs to contact xero to get the error code which is really inefficiency.
Currently I manually modified the code and removed prefix.
Thanks
Hello,
Thank you for choosing Extendons as your WooCommerce provider.
Let us know the version you are using? As in the latest version, the sales code is dynamic and there is no default value.
Thank you.
Hello, you say the plugin pulls through the shipping address but this is incorrect seems to only pull through the Billing address is there away to get the shipping to appear on the Xero invoices?
Hello,
Thank you for choosing Extendons as your WooCommerce provider.
Unfortunately, the functionality you referred to does not exist in our plugin. But the good news is that we can build this for you by a custom work, if you are interested, please contact us at support.extendons.com and support member will provide you an estimate for that.
regards,
Hello If this is not a feature why do you mention it in your documentation?
Hello,
Would be much appreciated if you please share the screenshot of documentation in which we have mentioned that.
Thank you
Its in the items details cant see how you leave a screenshot in here but this is whats said?
“Send Various Order Data to Xero” “WooCommerce Xero integration plugin sends various types of details in invoices such as customer, product, shipping, discount, and tax.”
Hello,
We have checked this and there only mentioned the shipping and this is for the shipping method, that does not mean that it is for the shipping address.
Hope this will make sense!!
Regards.
Is there any documentation for this plugin? This plugin stopped working when I changed hosts and now when I click ‘connect’ it brings up a 403 error on this page: https://orchestralwinds.com/wp-content/plugins/xero-oauth2/xero_trigger_files/authorization.php Are there any servicer configurations or settings that need to be made?
Hello,
Thank you for choosing Extendons as your WooCommerce provider.
After changing the host, have you changed the callback URL in xero integration app? If you’re not then you must update accordingly, and you will found the callback URL in the configuration of our plugin and after that you can try to make the connection again and then check.
Thank you
Hello, I am looking to purchase the plugin
Did you stopped developing plugin as it has last Updated on March-2022
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes our plugin is up to date and we are developing plugins.
Thank you
hi, what is the total filesize for this plugin
Hello,
Thank you for touching base with us and showing interest in our plugin.
The file size of the plugin is less than 1MB.
Thank you
Can I have demo on what’s data or how will be generated invoice with xero looks like in your plugin? As we having some issue of invoicing number with xero plugin woocommerce official plugin. So would like to know is your case can solve our concern
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, we cannot share the access to the backend of demo security reasons.
I will let you know that our plugin is set Invoice # like FMM1234 where FMM is prefix and you can set this from configuration of our plugin and 1234 is the woocommerce order id and this is set as Reference in xero account.
Thank you.
Please can I have a full refund
Hello,
Sorry to hear that!
Please open a refund request and our concern team will proceed further. You don’t need to ask for a refund here or mention it as you have to open a proper request to claim a refund.
The Envato support team can also take care of it for you.
Thank you
Hello,
I have recently purchased the Official Woocommerce Xero plugin. However I have found that it only works when an order is placed via the normal checkout stage. If however we input a phone order, invoices are not automatically sent to Xero (Woocommerce Support) have confirmed this is correct functionality.
Can you confirm with your plugin, it with automatically export invoices, even when we manually create an order in the backend?
Thanks
Hello,
Thank you for choosing Extendons as your woocommerce provider.
Automatic functionality is done only when the order is placed from the frontend, and for the backend you can do it manually after when order is placed successfully. see the attached screenshot for manual.
https://tinyurl.com/y874lbpqThank you
Hello, I use product variations for all products, but when it tries to send the invoice to Xero it only sends the main SKU, but not the Variant SKU… any fix for this?
Hello,
Thank you for choosing Extendons as your woocommerce provider.
Unfortunately, Xero account has no option to accept the product as a variant via API so that’s why Our plugin has not accepted the product as a variant.
Thank you
The Woocommerce Xero app can do this as I just tested it and it works. Could you please effect a refund as your plugin will not work for what I need
Hello,
Unfortunately, we do not handle the refunds on the support portal. Please contact the Envato and concerned team will take care of it for you. This portal is used for assistance/support only, and we don’t have the authority or rights to initiate refunds.
Thank you for understanding!!
Thank you
You are welcome
Good day, Is this app updated to the new Xero API as per current changes to the new API? Please let know I can purchase .
Hello,
Thank you for touching base with us and showing interest in our plugin.
Our plugin is compatible with OAuth 2.0.
Thank you
Hello, after installion the plugin work but brings invoice into expenses account instead of sales account … it does not bring in product code and shipping values pls assist urgently
Hello,
Thank you for choosing Extendons as your woocommerce provider.
Your ticket has been received and Support Center replied to your ticket via support portal so now please communicate with them via Support portal
Thank you
Hi Can I import my product in woocommerce to Xero?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes by integrating the Xero to woocommerce you can import the invoices to woocommerce. Unfortunately it is not a product importer plugin.
Thank you
Hi, I have about 300+ products in my woowommerce on-line store already. If I install ” WooCommerce Xero Integration Plugin” how can I import all the products to Xero? I can’t do it manually.
I have a store but different pick-up locations, can Xero generate order, reports, cost of goods …etc by location?
Hello,
Thank you for touching base with us and showing interest in our plugin.
First you have to purchase the Xero API and then integrate the API with our plugin. After that you can import the orders and generate the invoices for you orders.
Thank you
Hello,
Unfortunately there is no pickup by location in our plugin.
Thank you
Generate public & private key pair by following the instructions here. And this link throws error https://developer.xero.com/errors/404
From where we will get instructions then?
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Recent WordPress upgrade having some problem with your plugin. It broke the entire WP Admin dashboard layout. Screen Options and Help button at top is not working.
I found in the DOM it is throwing one issues:
bootstrap.min.js?ver=5.0.0:6 Uncaught Error: Bootstrap’s JavaScript requires jQuery version 1.9.1 or higher, but lower than version 3 at bootstrap.min.js?ver=5.0.0:6 at bootstrap.min.js?ver=5.0.
So, I am forced to disable your plugin from our dashboard. Please help.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Hello,
Can it support creating new contact and update it for xero? Can also admin can add orders to the created contact from xero ?
Please let me know.
Thanks
Also can we send more contacts information except the default woo commerce fields.
Please let me know.
Thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately the functionality you referred to does not exist in our plugin.
Thank you
Hello,
Can you advice what exactly available and not available in the system ? Can it create contact from wordperss to xero, is this available?
We are very keen to buy this so proper reply will allow us to make decision. Please advice what can be done and what can not be done.
Thanks
Hello,
Our plugin sends the invoice to Xero and also sync the woocommerce with your Xero account.
Unfortunately it cannot create contact from wordpress to Xero.
Thank you
do you have any plans to add inventory support ?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Please elaborate your question more so we can understand and respond accordingly.
Thank you
synchronize product/stock levels
Hello,
You can synchronize the products manually.
what a stupid reply… you can also synchronize the invoices manually as well as the customer data. Obviously we do not want to do this.
The whole point of your plugin is to synchronize xero and automate the tasks.
All the other xero plugins have inventory support : xeroom , woocommerce.com xero, etc
Our plufin doesn’t support automatic inventory
Can this plugin sync the products stock between Xero and Woocommerce.
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately the functionality you referred to does not exist in our plugin.
Thank you
Hi, I just purchased the plugin hoping it will fix our issue of connecting to Xero. However, there is no option to set default accounts like in the original Xero plugin from WooCommerce. New invoices are now mapped to the wrong account in Xero, which makes it useless for us. Is there a way to change which account invoices are allocated to?
Hello,
Thank you for the purchase and apologies that you are having issue with the plugin.
You have to integrate your Xero account with your woocomemrce site/account manually it cannot be automatically integrate into your woocommerce.
Thank you
Integrating the plugin with Xero isn’t the issue, sorry if I wasn’t clear with the description of the problem. When the invoice is pushed into Xero, it is automatically coded to the wrong account (in my case ‘Advertising’) when there should be an option to specify where website sales are coded to. The plugin screenshot on your sales page clearly shows that option, but it doesn’t exist in the new version of the plugin. Hence, I would appreciate your cooperation in issuing a refund. Thank you.
Hello,
Please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards
Hi, For some strange reason your plugin makes some of the font in the Wordpress dashboard either to be too large or too small.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Hello Does this plugin sync with Woocommerce Inventory management to deduct from the inventory in woocommerce when a Xero invoice is approved? If the invoice is cancelled does it also return those goods to the inventory in woocommerce? Thank you
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately the functionality you referred to does not exist in our plugin.
Thank you.
Hey – which field does your plugin check for existing customer on Xero before it updates existing or creates a new one?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately there is no field for checking existing customer on Xero.
Thank you.
OK – so we have an issue with the Woo Xero plugin where orders from people in the same Company are having their address details overwritten – how does your plugin handle this?
Hello,
Please contact our technical staff at info@extendons.com so they can guide you properly.
Thank you
Hi, How does your plugin manage invoice number? I need Xero to add default invoice numer. Some plugins force Xero to add order id as invoice number. Will you plugin work for me and allow Xero to decide about numbering?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes, our plugin works as you want. But we are working and upgrading our plugin and it is in final testing when a updated version will be release then purchase it.
Thank you.
