Thank you for your reply. Now the box is visible but it is kind of grayed out and is not active so that we can enter the code after the generation. Please check the below screenshot:

https://c1.mysecure.space/s/kj8ippN9DWNna3H

Sorry, try the new 2.3!

this time it worked fine… thank you

Hello,
From my tests, if a fully working environment, the top is sent without any issue:https://www.dropbox.com/scl/fi/dyhlc5d36i49xkd8nr557/wctfa_otp.png?rlkey=de48an7lyd398656wywkbwoc2&dl=0

Try to enable the WordPress debug mode and debug log ( https://wp-staging.com/docs/enable-wordpress-debug-log-mode/ ). To do that, insert the following lines in the wp-config.php file you find on the root of your site:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

reperform the test and see if more clues are reported in the debug.log located in the wp-content folder.

Also, ensure that your hosting is not blocking the email sending. Try eventually installing an SMTP plugin (for example: https://wordpress.org/plugins/wp-mail-smtp/ ) that allows sending emails via 3rd party SMTP instead of using the server emailer.

Ensure to be entering the right OTP sent via the email. ensure also there are no other plugins interfering with the login process.

If the issue persists, If you send me via private message (click on my name and then use the low-right box) the following data:

1. your email address
2. full admin access to the wp-admin area
3. FTP access
4. A detailed step-by-step guide on how to experience the issue

I can perform some further tests to see if it is possible to determine the cause.

NOTE: all the requested points are mandatory, do not forget to report any of them.

Thank you for your collaboration.

Hi,
ok got it. I’ve seen now this message (I’ve already answered to your private message). Please check your inbox.

Hello Albin,
I can try implementing an addon for that. If you send me a private message (click on my name then use the low-right box) reporting your email, I can evaluate its feasibility and let you have a quotation.

Hello, First of all, before leaving a bad rating, it is a good habit wait the support to process you request. Especially considering that today is Sunday.

Second, if you do not provide any further details about the issue you are experiencing, how do you expect I can eventually identify the cause and suggest a solution?

Few questions:

1. what you mean for “registration time verification”?
2. could you provide some screenshots reporting the steps you are taking when the issue is occurring?
3. have you altered in any way the registration page with any custom code or via third party plugins?
4. if you disable the other plugins, are you still experiencing the issue?

If you send me via private message the wp-admin access, ftp accesses and step by step guide on how to experience the issue, I can perform some further tests. Thank you.

It already supports the latest versions of WordPress and WooCommerce. Unfortunately, CodeCanyon hasn’t updated the combability options for us Authors to let the users know, this is why you don’t see them here: https://nimb.ws/eB5cuT

just bought the plugin, after install and test, have 2 question? 1. as required the OTP to login, it look no more loger need password, so how do I hide the password input section? 2. send OTP botton, onece you click on the ” Send OTP ” botton to request the OTP login, is there way the ” send OTP ” botton auto hid it?don’t need to show again? is confuse see screenshot https://nimb.ws/aXq4dY

1. The plugin hasn’t such a feature. The plugin implements a two factor authentication via OTP, it is adding further login steps, not removing the existing one
For that, modify the login-page.js and register-page.js files you find in the js/frontend folder inside the plugin. In both files, you will find a function named wctfa_ui_otp_request_send(). In the login-page.js file, replace line 75:

jQuery("#otp, .wctfa-send-button").prop('disabled', 'disabled');

with

jQuery("#otp, .wctfa-send-button").hide();

In the register-page.js file replace 69:

jQuery("#register_otp, .wctfa-register-send-button").prop('disabled', 'disabled');

with

jQuery("#register_otp, .wctfa-register-send-button").hide();

So if you click the “send OTP” button, you are not receiving anything? The plugin doesn’t require any particular setup, in your case it could be that the email is just in the spam folder.

If that’s not the case, You need to find the cause of the interference that prevents the plugin from properly working. Try to disable the other 3rd party plugins (and temporarily switch the theme) to see if any of them is interfering in any way.

Hi,
I’m sorry, the plugin hasn’t any option for that. If you purchase it, I can however suggest which code to modify to achieve what you ask.

Thank you for your appreciation

Hi,
thank you very much for the comment, I appreciate it

I you wish to contribute to its development, the plugin is on sale 16$ for this week!

Thank you again and have a wonderful day!

Hi,
thank you for your appreciation. The plugin hooks to the login_form action triggered by WordPress when rendering the login area to inject its data.

It might be that Elementor is not triggering any doesn’t trigger any action while rendering that login block. So the WooCommerce Two Factor Authentication is not aware of that and won’t inject anything.

You should eventually contact the Elementor support team to report the issue (or to ask if that aspect can be improved).

You’re welcome

Yes, I understand. The free copy download doesn’t include any support license that allows you to receive support for issues or any other info.

HI mate, Not asking for the support, asking the information, asking if the plugin has such capabilities. Obviously, free copies issues to promote the plugin and to increase the sale. Until the user understands its use how they will buy. Thats why i asked if i can use the plugin for user login only and not for the admin login.

Yes, that kind of information can be given only with a valid support license associated with your account.

Hi, the license allows you to use the software on one site at a time. However, there isn’t any activation system that prevents you to use the software on more than one site.

Please do not post the same question different times. It only make harder to keep track of your ticket.

Yes, it should work if properly implemented. I’m really sorry, but the plugin support doesn’t include any assistance for 3rd party software or for customization. In that case, you should contact who developed the extension or the customization and make it working using the exactly workflow of the native login page.

Hello, Sir, You cannot say like that. This woocoomerce 2FA OTP plugin was developed by your team (Vanquish) and you should provide a solution for us to solve this issue. Now it is not working in your Woocommerce Login Page which it was caused by your 2FA OTP plugin.

We are using the the NATIVE Woocommerce Login Page but now it is not working as caused by your 2FA OTP plugin. This is not our customization problem. Please see the NATIVE Woocommerce Backend shortcode here at https://www.dropbox.com/s/286yeu8ch11hj99/%2850c%29%20OTP%20Problem.png?dl=0

If no solution provided, we will request refund. Hope you understand.

The plugin, like any software, has been designed to work under specific conditions. If you do not respect the conditions by applying some customization you have two ways to have it work: making the customization work as the normal workflow or removing it.

The page you linked in which you experienced the issue: https://eventselle.com/member-login/ is not the native login page (the native page where you stated the plugin actually works as expected).

The plugin support service provides assistance for plugin-related issues (like malfunctionings or bugs). It doesn’t provide assistance to fix 3rd party customization.

That is not the native WordPress login page (that usually points to the wp-login-php script) but a custom login form.

As reported in the previous comment, the issue is not related to the plugin but to that form. You have to make sure that form triggers the login_form action (https://developer.wordpress.org/reference/hooks/login_form/ ). In that way, the plugin can be aware that a login form is rendered and then inject its data.

Hi , Vanquish, What we were telling you is after installation of your 2FA plugin, it is NOT working at the NATIVE Wordpress Login Page because this page was missing from our Wordpress Backend.

Please provide your technical support platform to raise the problem we faced if you have one. If not, we will keep continued writing our problem here for troubleshooting.

This is the support platform where you can post the issues.

I’m sorry, so after you installed the plugin the native WordPress login page (that in your installation should be reachable at the URL https://eventselle.com/wp-login.php)?

It sounds very strange, because If I try to access to directly access it: https://eventselle.com/wp-login.php I’m redirected to the custom login page https://eventselle.com/member-login/. A custom page that has a custom form that is not triggering the action (login_form ) I’ve reported in the previous comment. This causes the issue you are experiencing.

From what I see, it seems you have altered the native login page. Make sure you have not installed any plugin (or activated any theme function) that alters the login page management. If so, make sure that when it renders the form, it triggers the login_form action in order for the plugin to hook into it and inject its data.

For example, the following page of your site (the woocommerce login page) that has not been altered, it works as expected because it triggered the required actions: https://eventselle.com/my-account/

Hi,
which message are you getting? Please note that the package you download from codecanyon contains both the plugin and the documentation.
You need to unzip it and you will file a package named woocommerce-two-factor-auth.zip. That’s the one to install.

hi Vanquish, This problem has been resolved. But now we have another service request. Do you provide other add-on service to do PHP code customisation for OTP login ?

I’m sorry, I do not offer such service.

Hi, it will be applied to any user that performs the login