vanquish

vanquish supports this item

Supported

259 comments found.

hi, i want to buy this one, and as well mutiple customer address, and orders customers exporter. They all work together? Thanks!

Glad to hear that :)
Yes, they can be installed together without problem. They don’t interfere each other.

hi, I’ve bought this plugin and it works great. However it doesn’t appear to be converting the guests firstname and lastname. They keep coming through blank. Am I missing an option that needs turned on?

Hi,
actually the plugin uses the checkout info to fill the shipping and billing user info.
However I can release a new plugin version that uses billing first and last name as WordPress first and last name. Would be ok?

If you send me a private message (click on my name then use the low-right box) I can send you the update via email!

That would be amazing! Thanks. I’ve just sent a PM.

Got it, I’ve just answered :)

Hi,

I would like to add a custom field such as e.g. account number. Can you please tell me how to.

Many thanks in advance.

Kind regards,

Claymond Willemsen

Hi,
to add extra fields to the user profile you have to use this other plugin of mine: User extra fields. It allows you to create custom user fields that can be edited and viewed using the WooCommerce Customer Manager.

Hello,

Great Plugin! Makes my life so much easier, but what would make it even better is the option to show Company Name also in the list, preferably as a column, but at least in the billing address.

Now I have to click on the user to get that information.

Also I have WooCommerce Checkout Field Editor and WooCommerce EU VAT-number installed, and the custom fields are not being added to the customer information in this plugin.

Anything we can do about the issues above? Thanks!

If you send me a private message (click on my name then use the low-right box) reporting your email, I can send this new version in a day or two. It should be easy to extend including this new features.

I’ve sent you a message with my email adress. Thank you!

Thank you I’ll reply to it! :)

Hi ,

Pre-sales question…

Is it possible to show customers who have purchased a particular product AND then send those customers a bulk email ?

Hi,
yes, you can do that. For example using the Discover by orders feature, you can select the product you need and the plugin will show the customer who have bought that product.
Once finded, select the users you need and int he bulk actions select the email option. In this way you will send a bulk email to them (will be used the email associated to the account): https://dl.dropboxusercontent.com/u/188630/support/wccm_bulk_email.jpg

give a try to the demo site:
http://www.codecanyon.eu/wccm/wp-admin/
user: demo
pass: demo
To see if the feature works as you expect and if it fits your needs before an eventual purchase

Excellent , thank you !

Hello, 1) like terapima who commented earlier, I also need to see the Company name column. Is this possible yet? 2) Is it possible to add whether Customer is tax-exempt? 3) Do I need separate plugin to add Customer’s 2nd or 3rd phone# (like mobile)? If I can do these things, I can purchase the plugin!

Hi,
  1. Company name is reported in the Billing address column, it is not possible to display in a separate column
  2. For now it is not possible, I try to add this feature in a future release
  3. For that you can use the Customer Managers plugin together with the User Extra fields. It allows you to add extra fields to user profile (like 2nd or 3rd phone number) and the display it in the customer list.

okay, thank you

Hello, if I use a Wholesale plugin, can I mark customers as wholesale with your plugin?

Hi,
it depends how that plugin is managing the Wholesale attribue. If it is managing it as user role, yes you can with my plugin you can mark users has wholesale (just assign or remove the wholesale user role to the users you need).

great, thanks a lot

Hi, I just purchased your Customers Manager plugin and tried to install. It would not install. I got this error message: “Fatal error: Can’t use function return value in write context in …/wp-content/plugins/woocommerce-customers-manager/classes/com/WCCM_Customer.php on line 716”

Then update to at least 5.5 and you will not get that error anymore. Note that you are running an extremely old version not longer supported by PHP Foundation from more than 1 year: http://php.net/supported-versions.php

Yes, just realized. Apologies. Will update, thank you

No problem, you’re welcom :)

Have a nice day! :)

Hi, the customer list I need to import has a bunch of Fax numbers (I know…). I have to import them. There is no existing field. Do I need to use the User Fields Plugin? If I use that, can I still import my list customers & the fax will come in automatically?

Yes, using the User Fields Plugin you can do that.

You have first to create the extra text fields you need, for example Fax and Mobile. Once created, save and note the field id, for example: https://dl.dropboxusercontent.com/u/188630/support/wpuef_fields.jpg (In this example: c22 and c26). Optionally you can also enable the Show field content in users/customers table to see those fields in the Customer table.

Then, in the CSV add two colums named wpuef_c22 and wpuef_c26 like in the following example: https://dl.dropboxusercontent.com/u/188630/support/WCCM-template.csv .
In this way you can import your customers with those additional fields “Fax” and “Mobile”.

I hope this small guide helps :)

That helps a lot…Thank you very much!

Glad to hear that :)
If you have appreciated my support and/or my plugins please also consider to leave the 5 stars! I would really appreciate! :)
(To leave a rating go your profile, then click on “download” and from the you can rate your purchases)

Hi Vanquish, We’re still unable to use the ‘Discover by orders’ feature, initially we thought it was related to “VC Ultimate Addons’, although after deactivating and then deleting the plugin, the problem wasn’t resolved.

Could you provide additional assistance in isolating the issue? We use several plugins, although I’ve gone through and disabled nearly all of them and while every part of the plugin appears to work, the ‘Discover by orders’ simply won’t function, nor will the date selection feature appear.

Please advise.

Thanks!

Hi Vanquish, I noticed the latest version shown in the change log is 16.04, dated 02/20/17, although upon downloading, the version retrieved is 16.3 with the latest file modification date of 2/17/2017 within the archive.

Just wanted to check on the status of the latest version being available for download.

Thanks!

Hi,
As reported in the previous support session, the discover by order in your case not working due to 3rd party javascript code that interferes with that feature (VC Ultimate Addons)
I can retry having a look, but if you have already tried to disable all your 3rd party plugins, it could be that the javascript code causing the issue is then related to the theme.
If you send me the login data via Private message I can re-do a look, but keep in mind that this is not a plugin issue, so I cannot fix it in any way.

For what concerns the version, you right. The latest version is under CodeCanyon approvement and should be ready to download in 2 – 3 days.

Can this plugin do the following? (1) determine which customers purchased a particular product? (2) then bulk email them (bcc) including other products that they may wish to purchase in the email? When we add a new product if they purchased another product we want to email the customers who purchased the first product details on the second new product and I really dont want my client to have to manually create the product info in the email. It would be nice if the product detail could be pulled in with placeholders or short code or a link to the new product.

Hi,
  1. yes it is possible. You can use the Discover by order feature by which you can find all the users that bought a particular product(s) or the Who bought feature. This latter one adds an icon for each product in the Products list. By click on in you will be redirect in a page where are listed all the users who bought tha product
  2. Yes you can bulk email the users but you have to manually insert the info about the product you wanna to advertise
The plugin has a demo site:
http://www.codecanyon.eu/wccm/
user: demo
pass: demo
you can test its feature to see if it fits you need :)

Hi I have been trying to install this plugin and it is not working, it says it will cause a fatal error here is my purchase number ff5f2bcb-d9c9-4ae7-8f08-04954f5ad3b3 Thank you Charlotte

Hi,
Usually this kind of error is due the usage of an outdated version of PHP. Note that Wordpress and WCUF plugin (as reported in the description page) both require a minimum 5.5 version.
Could you confirm that you are using at least that version? to check go to WooCommerce -> System status.
If not please update and that error will be gone.

Updating php is usually a very simple operation in any web shared server. Go to the admin panel, search for some kind of advanced configuration and in that section you can switch the php version to the latest.

Hi I contacted you just earlier today and I still can’t get it to install, I have been onto my hosting site and updated everything as much as possible. Can I just have my money back please Thanks Charlotte

Please verify that you are actually using at least PHP 5.5 by going to WooCommerec -> System status menu and from there see what is reported under PHP Version

Can you also give some more clues about the issue your are experiencing like the warning message you get when trying to activate the plugin? Please be also sure you are installing the right package. It may happen that you are installing the package zip that both contains the plugin and the documentation. If so, unzip it an install ontly the woocommerce-customers-manager.zip file

In case you are still experiencing the issue, I need an admin access in order to verify what’s wrong in your installation. To send login data use a private message (click on my name then use the low-right box).

As you can image You have to proof the issue you are experiencing otherwise any customer can claim a non existing issue, get a refound and continue using the software for free.

Idolon

Idolon Purchased

Hi! I have two issues that prevent me from using this plugin. I.E. it doesn’t seem to work at all.

1

Our website doesn’t ask customers to register before buying so all of our customers are recorded as guests, I presume?

The problem is, when I try to go to Customers/Guests I don’t see ANYTHING, I only see the titles;

Guests List [empty]

Progress [empty]

And two buttons below – export selected customers / convert selected customers.

2

If I go to “Discover by Orders” and I type a product in the filter and then hit Discover, nothing happens at all. I can click the discover button as many times as I want, it doesn’t do anything.

Any ideas on what could be going on?

Thanks!

Nick

It is not question of fair or not unfair, It is the Envato policy. The included support license is time limited and you agree wiith its policy when you purchasing the software. Once agree to have support once expired you have to renew it.

However see the reply to your private message.

Idolon

Idolon Purchased

I purchased this plugin before the change son Envato that started doing limited support.

Envanto policy has always been in this way. Surely it was already in this was since the plugin was plublished.

netvis

netvis Purchased

Just updated to latest version and it doesn’t work with Wordrpress 4.72

netvis

netvis Purchased

Here’s some further analysis: I just went and deactivated all plugins except woocommerce and yours. Still had same exact behavior, and I tested it on a staging site also, to be sure there was no caching issues or any other variables. The reality is that it does not work for large customers. It’s too heavy. If you are interested, we would appreciate you breaking out the simple bulk convert piece into it’s own custom plugin. We will gladly pay for this, shouldn’t be too hard. Keep the same options, to allow to turn it on automatically (which we don’t personally use), or the bulk select which ones you want to convert. The challenge with the automatic is that it doesn’t reset the file permissions, and if it does it automatically, then the link in their order email is broken. So it’s not smooth for the customer. You may want to look into that as well.

I do not provide any customization service, however I’ll consider to option to make a new plugin for in a future. I’ll let you know in case of news.

netvis

netvis Purchased

We can’t wait…we’ll have to have someone else do it. Big mistake you’re making not doing it now. This is a big need in the marketplace and there is no other solution, would be a big seller. Listen to people with experience.

HI I just bought this plugin, and tried to export customer and seems this plugin not supporting chinese text (UTF8) , it’s all garbled. Any fix towards this issue?

It could happen that some csv file editor are able to proerly decode all the UTF8 character (like CSVed). To properly decode the chinise UTF8 characters would be better if you could import the generated file in excel using the following procedure:
  1. Run Excel
  2. Import the data going to the Data menu -> Import External Data (or Import from Text) -> Import Data
  3. Select the csv file type and browse the directory where the .csv file is
  4. In the import wizard, choose Delimited file type and change the File Origin to 65001 Unicode (UTF-8) (quite at the bottom of the list)
  5. Click Next button and change the delimiter to comma
  6. Click on Finish button
Here an example of the exported csv file eported xlsx fomat with the previous procedure (I’ve used the user data that you inputted in the demo site): https://www.dropbox.com/s/nqrywotspr1sjfr/wccm.xlsx?dl=0 . As you can see in this way all the Chinese character are properly displayed.

Yes,it’s working. Thank you so much for your help. Great plugin.

Very glad to hear that :) :)

If you have enjoyed my support and/or my plugin please consider to leave the 5 stars, I would really really appreciate! (to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)

Have a nice day!

Hi there! Some of my orders are not syncing with the customer list. For example, my customers can be found in the WooCommerce list of orders, but when I go to the Customer List to do a search, there are no orders in there for some of them. Any idea why this might be and how to fix it? Thank you for your help. :)

Hi,
Which plugin version are you running? is the latest 16.6 version?

Are you using any plugin that alters the order managment? Without any further clue it is quite hard to say which is the cause of the issue you are experiencing.

For further investigation, you should send me via private message (click on my name then use the low-right box) an admin access and report me which user not all order are listed and the id of the orders not listed.

Thanks for the quick reply! Yes, I have version 16.6 installed. Will send you a message right now.

Hi

I use your plugin since 9 months and everything was working perfect. But since a few days our customers can not login in there account. I have updated the plugin to the version 16.6 but the problem is still the same. The Wordpress version is 14.7.3. There is only a problem with the accounts in your plugin. The “normal” wordpress users working.

Thank you for your fast response. It is very urgent because our customers can not place a order!

Hi,
it is quite strange that the plugin stopped working suddenly. What have you done before you experienced the issue? What do you mean with “accounts in your plugin”? The WCCM doesn’t alter account managment or add any kind of special login features.

However to try to understand what’s wrong in your installation, you need to enable the wordpress debug mode ( https://codex.wordpress.org/en:Debug_in_WordPress ) to see if your system prints any error that could give some more clues.

NoteTo have further support you need to renew your support license.

Hi

We have resolved the issue. Sorry for the comment. Your plugin is great.

Glad to hear that :) :)
P. S.
If you have enjoyed my plugin, please also consider to leave the 5 stars, I would really appreciate! :)
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)

Have a nice day!

Is´t possible to filter and export customers(wp users) that have not made any order?

To do such a thing, there isn’t any special feature. To achieve what you ask, you can order the customer list by #orders (1), selecting the ones that have 0 orders (2) and export them (3) as showed in the following image; https://dl.dropboxusercontent.com/u/188630/support/wccm_export.jpg

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