vanquish

vanquish supports this item

Supported

254 comments found.

Adorelia

Adorelia Purchased

hi, i want to buy this one, and as well mutiple customer address, and orders customers exporter. They all work together? Thanks!

Glad to hear that :)
Yes, they can be installed together without problem. They don’t interfere each other.

hi, I’ve bought this plugin and it works great. However it doesn’t appear to be converting the guests firstname and lastname. They keep coming through blank. Am I missing an option that needs turned on?

Hi,
actually the plugin uses the checkout info to fill the shipping and billing user info.
However I can release a new plugin version that uses billing first and last name as WordPress first and last name. Would be ok?

If you send me a private message (click on my name then use the low-right box) I can send you the update via email!

That would be amazing! Thanks. I’ve just sent a PM.

Got it, I’ve just answered :)

Hi,

I would like to add a custom field such as e.g. account number. Can you please tell me how to.

Many thanks in advance.

Kind regards,

Claymond Willemsen

Hi,
to add extra fields to the user profile you have to use this other plugin of mine: User extra fields. It allows you to create custom user fields that can be edited and viewed using the WooCommerce Customer Manager.

terapima

terapima Purchased

Hello,

Great Plugin! Makes my life so much easier, but what would make it even better is the option to show Company Name also in the list, preferably as a column, but at least in the billing address.

Now I have to click on the user to get that information.

Also I have WooCommerce Checkout Field Editor and WooCommerce EU VAT-number installed, and the custom fields are not being added to the customer information in this plugin.

Anything we can do about the issues above? Thanks!

If you send me a private message (click on my name then use the low-right box) reporting your email, I can send this new version in a day or two. It should be easy to extend including this new features.

terapima

terapima Purchased

I’ve sent you a message with my email adress. Thank you!

Thank you I’ll reply to it! :)

Hi ,

Pre-sales question…

Is it possible to show customers who have purchased a particular product AND then send those customers a bulk email ?

Hi,
yes, you can do that. For example using the Discover by orders feature, you can select the product you need and the plugin will show the customer who have bought that product.
Once finded, select the users you need and int he bulk actions select the email option. In this way you will send a bulk email to them (will be used the email associated to the account): https://dl.dropboxusercontent.com/u/188630/support/wccm_bulk_email.jpg

give a try to the demo site:
http://www.codecanyon.eu/wccm/wp-admin/
user: demo
pass: demo
To see if the feature works as you expect and if it fits your needs before an eventual purchase

Excellent , thank you !

Hello, 1) like terapima who commented earlier, I also need to see the Company name column. Is this possible yet? 2) Is it possible to add whether Customer is tax-exempt? 3) Do I need separate plugin to add Customer’s 2nd or 3rd phone# (like mobile)? If I can do these things, I can purchase the plugin!

Hi,
  1. Company name is reported in the Billing address column, it is not possible to display in a separate column
  2. For now it is not possible, I try to add this feature in a future release
  3. For that you can use the Customer Managers plugin together with the User Extra fields. It allows you to add extra fields to user profile (like 2nd or 3rd phone number) and the display it in the customer list.

okay, thank you

Hello, if I use a Wholesale plugin, can I mark customers as wholesale with your plugin?

Hi,
it depends how that plugin is managing the Wholesale attribue. If it is managing it as user role, yes you can with my plugin you can mark users has wholesale (just assign or remove the wholesale user role to the users you need).

great, thanks a lot

Hi, I just purchased your Customers Manager plugin and tried to install. It would not install. I got this error message: “Fatal error: Can’t use function return value in write context in …/wp-content/plugins/woocommerce-customers-manager/classes/com/WCCM_Customer.php on line 716”

Then update to at least 5.5 and you will not get that error anymore. Note that you are running an extremely old version not longer supported by PHP Foundation from more than 1 year: http://php.net/supported-versions.php

Yes, just realized. Apologies. Will update, thank you

No problem, you’re welcom :)

Have a nice day! :)

Hi, the customer list I need to import has a bunch of Fax numbers (I know…). I have to import them. There is no existing field. Do I need to use the User Fields Plugin? If I use that, can I still import my list customers & the fax will come in automatically?

Yes, using the User Fields Plugin you can do that.

You have first to create the extra text fields you need, for example Fax and Mobile. Once created, save and note the field id, for example: https://dl.dropboxusercontent.com/u/188630/support/wpuef_fields.jpg (In this example: c22 and c26). Optionally you can also enable the Show field content in users/customers table to see those fields in the Customer table.

Then, in the CSV add two colums named wpuef_c22 and wpuef_c26 like in the following example: https://dl.dropboxusercontent.com/u/188630/support/WCCM-template.csv .
In this way you can import your customers with those additional fields “Fax” and “Mobile”.

I hope this small guide helps :)

That helps a lot…Thank you very much!

Glad to hear that :)
If you have appreciated my support and/or my plugins please also consider to leave the 5 stars! I would really appreciate! :)
(To leave a rating go your profile, then click on “download” and from the you can rate your purchases)

VPREATR

VPREATR Purchased

Hi Vanquish, We’re still unable to use the ‘Discover by orders’ feature, initially we thought it was related to “VC Ultimate Addons’, although after deactivating and then deleting the plugin, the problem wasn’t resolved.

Could you provide additional assistance in isolating the issue? We use several plugins, although I’ve gone through and disabled nearly all of them and while every part of the plugin appears to work, the ‘Discover by orders’ simply won’t function, nor will the date selection feature appear.

Please advise.

Thanks!

VPREATR

VPREATR Purchased

Hi Vanquish, I noticed the latest version shown in the change log is 16.04, dated 02/20/17, although upon downloading, the version retrieved is 16.3 with the latest file modification date of 2/17/2017 within the archive.

Just wanted to check on the status of the latest version being available for download.

Thanks!

Hi,
As reported in the previous support session, the discover by order in your case not working due to 3rd party javascript code that interferes with that feature (VC Ultimate Addons)
I can retry having a look, but if you have already tried to disable all your 3rd party plugins, it could be that the javascript code causing the issue is then related to the theme.
If you send me the login data via Private message I can re-do a look, but keep in mind that this is not a plugin issue, so I cannot fix it in any way.

For what concerns the version, you right. The latest version is under CodeCanyon approvement and should be ready to download in 2 – 3 days.

Can this plugin do the following? (1) determine which customers purchased a particular product? (2) then bulk email them (bcc) including other products that they may wish to purchase in the email? When we add a new product if they purchased another product we want to email the customers who purchased the first product details on the second new product and I really dont want my client to have to manually create the product info in the email. It would be nice if the product detail could be pulled in with placeholders or short code or a link to the new product.

Hi,
  1. yes it is possible. You can use the Discover by order feature by which you can find all the users that bought a particular product(s) or the Who bought feature. This latter one adds an icon for each product in the Products list. By click on in you will be redirect in a page where are listed all the users who bought tha product
  2. Yes you can bulk email the users but you have to manually insert the info about the product you wanna to advertise
The plugin has a demo site:
http://www.codecanyon.eu/wccm/
user: demo
pass: demo
you can test its feature to see if it fits you need :)

Hi I have been trying to install this plugin and it is not working, it says it will cause a fatal error here is my purchase number ff5f2bcb-d9c9-4ae7-8f08-04954f5ad3b3 Thank you Charlotte

Hi,
Usually this kind of error is due the usage of an outdated version of PHP. Note that Wordpress and WCUF plugin (as reported in the description page) both require a minimum 5.5 version.
Could you confirm that you are using at least that version? to check go to WooCommerce -> System status.
If not please update and that error will be gone.

Updating php is usually a very simple operation in any web shared server. Go to the admin panel, search for some kind of advanced configuration and in that section you can switch the php version to the latest.

Hi I contacted you just earlier today and I still can’t get it to install, I have been onto my hosting site and updated everything as much as possible. Can I just have my money back please Thanks Charlotte

Please verify that you are actually using at least PHP 5.5 by going to WooCommerec -> System status menu and from there see what is reported under PHP Version

Can you also give some more clues about the issue your are experiencing like the warning message you get when trying to activate the plugin? Please be also sure you are installing the right package. It may happen that you are installing the package zip that both contains the plugin and the documentation. If so, unzip it an install ontly the woocommerce-customers-manager.zip file

In case you are still experiencing the issue, I need an admin access in order to verify what’s wrong in your installation. To send login data use a private message (click on my name then use the low-right box).

As you can image You have to proof the issue you are experiencing otherwise any customer can claim a non existing issue, get a refound and continue using the software for free.

Idolon

Idolon Purchased

Hi! I have two issues that prevent me from using this plugin. I.E. it doesn’t seem to work at all.

1

Our website doesn’t ask customers to register before buying so all of our customers are recorded as guests, I presume?

The problem is, when I try to go to Customers/Guests I don’t see ANYTHING, I only see the titles;

Guests List [empty]

Progress [empty]

And two buttons below – export selected customers / convert selected customers.

2

If I go to “Discover by Orders” and I type a product in the filter and then hit Discover, nothing happens at all. I can click the discover button as many times as I want, it doesn’t do anything.

Any ideas on what could be going on?

Thanks!

Nick

Hi
It’s quite to hard say the cause of the issue. It could be due to 3rd party plugin interference that are including some bad JavaScript libraries that are rising errors preventing the wccm JavaScript libraries to properly work.

Try updating the plugin to the latest 16.5 that you can download from the plugin page.

For further support you have to renew your license and the send me a full admin access via private message (click on my name the use the low-right box). I’m this way I can analyze your installation with my tools and see if it possible to figure out which is the plugin that is interfering.

Hi!

The plugin is on latest 16.5, i just installed it now.

However, regarding the license renew… I feel that’s really unfair to ask from yourself considering this is the very first support request I ever filed. Usually I have my coder/developer figure things out and not bug you (or other plugin developers), however, this time he’s not available and we need help relatively soon.

I will be sending you a private message, I hope you help us out. Thanks

It is not question of fair or not unfair, It is the Envato policy. The included support license is time limited and you agree wiith its policy when you purchasing the software. Once agree to have support once expired you have to renew it.

However see the reply to your private message.

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