99 comments found.
Hello sir, we tried to activate and add custom fields, but nothing change it. Add testing fields, but we didn`t see it. Try to edit standard fields (try to make from required field to not required) , but nothing changed. We use a rehub theme (local developing version at the moment). We tried to add new fields in billing information, shipping information and Additional information, but nothing see it. (already clear the cache)
Can we help us? Regards
Hello,
Thank you for chooisng Extendons as your WooCommerce provider and apologies to hear that you are having an issue with the plugin.
Are you using a blocks checkout page? If yes please use a default template and then check and let us know.
If you still facing an issue feel free to contact us at support.extendons.com and our support team will assist you and get you going.
Thank you
Hi, I’m interested in your plugin. About the “Image upload” instead of upload images, can I upload a PDF or a docx file? Thank you
Hello,
Thank you for touching base with us and showing interest in our plugin.
There is an options in the backend where you can provide the extension names to get the files in the desired extensions.
See the attached screenshot link!! https://tinyurl.com/2xhckg8mThank you
Thank you for your prompt reply.
You are welcome 
Hello.
Integration tools like Zapier or Pluga are able to capture your Plugin Custom checkout fields? I’ve been testing some plugins for checkout fields and I see some are not captured by these tools. I believe this happens because the custom fields are placed outside the woocommerce fields.
If not, I am able to ask for a refund if it doesnt work in my integration tool?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, our plugin is not compatible with the integration tools.
Thank you
Can the price you add to a custom field be a percentage or just a flat rate?
Hello,
Thank you for touching base wth us and showing interest in our plugin.
Then prices you add for the custom fileds are the fixed prices.
Thank you
Hello,
If i use this plugin is the data saved on the same place as the register form on the my account page? I want that the data is the same on every place:
Invoice Email, Order Detail Page, My Account
AND: Register form – MY ACCOUNT ?
Thanks!
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, Both the plugin are different to each other and are not compatible with each other.
Thank you
Hello, is it possible to have custom fields based on the quantity?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, the functionality you referred to does not exist in our plugin.
Thank you
Hi there,
I recently downloaded the Checkout Fields plugin for my website www.happyhearts.events, but it’s not functioning. Can you provide a solution?
Thanks, Jesse
Hello,
Thank you for choosing Extendons as your WooCommerce provider and sorry to hear that you are having issue with the plugin.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
it’s been a week since I submitted my ticket. Any updates would be super appreciated. Cheers!
Hello,
Thank you for choosing Extendons as your WooCommerce provider.
Let us know the ticket number, so we can check the status of your ticket and respond accordingly.
Thank you
887225
Hello,
We have checked and support posted a response to the ticket but unfortunately haven’t heard back from you, see attached screenshot link https://nimb.ws/TkAmMQThank you
Ok. Thanks for your quick response. Sorry. I wasn’t aware you where waiting for my response. Thank you!
Thank you for your cooperation!!
Please communicate with the support via support portal and they can take care of it for you.
Thank you
Hi, is this plugin compatible with WooCommerce checkout blocks.
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, we haven’t tested our plugin with the checkout blocks, so it is difficult for us to let you know about the compatibility of our plugin with the checkout blocks.
Thank you
Why is the plugin adding a $00.00 price display next to the billing fields?
Also, the fields won’t order correctly. Any chance of refund as I won’t be able to use this.
Hello,
Thank you for the purchase.
This is showing as you can set the price for the fields using our plugin.
If you want to remove this please contact the support at support.extendons.com and they can take care of it for you.
You can sort the fields as per your requirements.
Please open a refund request and our concern team will proceed further. You don’t need to ask for a refund here or mention it as you have to open a proper request to claim a refund.
The Envato support team can also take care of it for you.
Thank you
I was very disappointed when I activate the plugin. There’s no option to use only the “additional fields”. Because this changed directly the other fields from billing and shipping. Everywhere on those fields get (€0.00) after the name.
When I want to use the “additional fields” and select multiple checkboxes. He doesn’t show the checkboxes but one field where the user must click on it to search the option.
When I use diffrent single checkboxes and I fill in everything, he shows me or the name Checkbox instead of the name or he gives me the correct name but the price must me €7,95 and he shows €0,00. When he shows the name correct and the price almost correct wen it’s €17,95 he shows €17,00.
I hope you have planned a a big update soon?
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hi, another bug. If a field in required but this field is shown only after a certain condition the mandatory alert block the checkout. For example: radio button “customer type” with value “Private” and “Business”, a text field “VAT” marked as required is mandatory even if the radio is “Private”.
Too much bugs, please refound. I’ll open o ticket in extendos.com domain. Thanks
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hi, in the select box there is a bug. We check required but the field continue to be optional. Please fix it. Thanks
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hi, we need to use the radio select field with 5 options but there are only 2 spaces. How can we increase options? Radio select isn’t only a boolean field, but we can have more than 2 options… Thanks
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hi, in the checkout page there is always visible the price in label (€0,00). How can we hide it? It’s nonsense for the UI and UX to have the field: Name (€0,00). Thanks
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going, please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hi, when we active this plugin our custumize area into aspect stop working. When we remove the plugin all works fine. Just ask for refound.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hi, pre sale question: is it possible to have the custom field info into the purchase email? Thanks
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, the custom fields are only for the checkout page, not for the purchase email.
Thank you
Is it possible to request an e-mail address and telephone number for the delivery address so that, for example, shipping companies can clarify delivery details directly with the warehouse?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, the functionality you referred to does not exist in our plugin.
Thank you
I need to set an Expiry date for a digital product. Hence a product has Trial – 3 days – 0$ 1 year – 365 days – 10$. I will provide this as dropdown. So can this plugin automatically set the expiry as a date – to the order. ? So if he purchases a Trial for 3 days on 3-3-2023 , his expiry is set as 6-3-23 ( dd-mm-yy) ?
Any reply ?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, there is no option to calculates the expiry date automatically using our plugin.
Thank you
Is there any file/image upload filed? If so then possible to set file size limit? Actually I need a file/image field with a condition of other fields value. Is it possible to do using your plugin? Please let me know. Thank you.
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes, there is a file option available in the plugin, but unfortunately, there is no option to restrict the file size on the options.
Thank you
Hi,
Will this plugin work for a car rental website to have 2 dates to pick from? Can I use it to add insurance per day to each car?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes, it is working, but I will let you know this plugin allows only fields on the checkout page so if you are adding fields (2 dates to pick from) on the checkout page then it is working.
Regards,
