176 comments found.
hi ,I don’t kown why my [ add to compare ] checkbox before product title ? I want to it display after product tilte.
Hello, you can set the position of the button yourself here: https://imgur.com/a/QwrcUSW
Hello ! I bought a plugin and am trying to open a support ticket on the website. A spam error appears and I can’t send my message. Please help me.
Oh sorry! Please drop us a email to support@welaunch.io
Is it possible to edit using Elemmentor?
Hello, what exactly do you want to edit in Elementor?
Hello is there a trial version?
On mobile the design looks broken for the single product 
Hi there, for trial versions please see: https://www.welaunch.io/en/knowledge-base/faq/trial-version/
Hello. Do you fix the design for mobile or not?
On you´r demo site it looks not good for mobile 
Yes of course, please see now: https://imgur.com/a/m7gAEzx
When do you plan to put this plugin on sale at a discount?
Right now we have no sale planned
Hi, do you have any idea when you’ll be able to update the plugin to support PHP 8.2?
We currently analyze this, but it is kinda complicated and we have no ETA yet.
Hi any updates on PHP 8.2?
We have it ready, drop us a mail and we send you a BETA For testing: support@welaunch.io
Hello. I have the add to compare checkbox on my site and I am unable to change the color of the “Add to compare” text. Can you please assist?
Please submit a ticket on our website welaunch.io/en/contact#new-ticket or send your request including your purchase code to support@welaunch.io
Hello people. After using your great plugin, I am facing some issues and hope you can help. I sent all problems to your support email. Looking forward to your help. Best regards,
Sure thing! We will look into this as soon as possible 
Hello, I purchased your plugin almost exactly 1 month ago (February 17) and overall I am reasonably happy with it. The product compare flyout works well and I was more or less able to customize it the way I wanted to, and the short code to place comparison tables on product pages works great too. However I was wanting to be able to use the short code on a regular page (not a product) and it does not display correctly. I submitted a support ticket about this the same day I purchased the plugin and I have not received any reply about it. I’d like to get an answer about this before my support expires. Thanks
Hi there,
sorry we may have overseen your issue. Please turn off Performance: Scripts & Stylings in advanced settings of our plugin.
That did the trick! Thanks for the reply.
Hello,
I purchased this plugin and just installed it, but I see some issues.
- I cannot remove the big comparebar at the products. There is a possibility to show or don’t show it. I would rather have a checkbox you can select to compare instead of this big button. How can I do that?
- When you hit the comparebutton for comparison no screen containing the comparingproducts arises. So nothing happens and you don’t see where you can go to compare the products.
- Also on the shoppage and categoriepages the products have no possibility to compare, while it’s especially these pages you want to be able to compare. Now you only see the comparisonpossibility at the single product page. That;s weird, because at that page you already have much information. On the shoppage and categoriepages I want checkboxes to be able to compare, so no big button.
Can you please help?
Hello people,
Yesterday I reached out to you for support. I need this plugin quickly, so I can’t wait for days for help. Can you please respond? Thank you for understanding. Regards,
Please send wp admin login, this transcript and exmaple product and category URLs to support@welaunch.io
You can also create a ticket on our website if you like.
Thank you for your reply. I sent you the describtion and credentials in a personal email. Regards,
Hello,
I waited the whole weekend for you to fix the plugin. After waiting for days last week you replied Friday late. I wrote you an personal email as you asked and gave you credentials, but nothing was done this weekend. It’s almost a week now that I wait for support. That’s not right.
Thank you guys. With your help and great support I’ve got a great plugin. Very happy with it. Good work.
You are welcome
sorry that we do not work on weekends 
Hi! I have a tool sales site. I am looking for a plugin that will allow me to compare only products that belong to specific categories, and exclude all others. I need it to be a bulk action, and not one that I have to configure on every product, as there are over 2000 products and it would be cumbersome to do on every product. For example, I want to be able to compare products from the categories “drill”, “screwdrivers”, “hammers”, but exclude categories like “nails”, “screws”, etc. I need the “compare” button to appear in the store, but only on products of selected categories. Does this plugin fit my need? Thank you! Regards
Hello, yes you can exclude or include categories where the add to compare button should appear.
hello i have created a support ticket more tha n1 week ago withtout response please your help!
the new attributes i have created after the plugin installation are not being showed i need help about that! thanks
Hello, what is your ticket id? I can not see any unanswered tickets.
but is not working i need a real help to use the plugin
i can’t reply the ticket, the response is not helping anything, i have created an attribute but it’s not showed in the drag / drop attribute list, so what can i do? i can’t find anything in the documentation, i need help please i can’t use the plugin yet!
You need to make sure you add that new attribute to your products too. See: https://woocommerce.com/document/managing-product-taxonomies/#product-attributes
Hello, I need to know, if the required customizations are available with the form, your willingness to provide all the information, at no additional cost, to perform the following customizations of the “add to comparison” button visible in the categories / shortcode:
- Visibility only on Desktop and Tablet; not visible on smartphones.
- Background Color
- Hover Background Color
- Color and size of the text
- Colors and text sizes on mouse over
The required customizations must be activated exclusively on the “add to comparison” button of your plug-in.
The required customizations must not create conflicts with the characteristics of the “add to cart” and “choose (variable products)” buttons; these two buttons must be able to be customized with different characteristics from the “add to cart” button on your module.
To manage the categories I use the Elementor PRO “product archive” widgets
Thank you
Hello there,
When it is only the change of a Color we can do that as part of plugin support for free.
Hi WeLaunch Support,
The add to compare button shortcode doesn\’t return an loading icon after click and no remove from compare if the product is on the compare list.
Check your own demo site:
Works with loading icon and remove from compare after clicking:
https://demos.welaunch.io/woocommerce-better-compare/Doesn’t work on single product page:
https://demos.welaunch.io/woocommerce-better-compare/product/iphone-7/Just letting you know!
Thanks for info! We fixed it 
please respond to ticket. Thanks
Our response rate is 1-2 business days. Please respect this.
can we add more then 4 meta keys for comparison? and can the design and style be customized fully ? please the design requirement below.
https://tinyurl.com/y9lqz2r7We currently support up to 10 custom meta keys to compare. The design can be adjusted with custom CSS of course. If you need help, you can contact our customization service at support@welaunch.io for a quote 
Please I need a shortcode to automatically display compare a product with similar products within the same category. I use Divi. I want to insert this shortcode inside one of the Product Tabs . I also use the Ultimate Tab Plugin
HELLO, PREASE RESPOND
Right now we have these shortcodes: https://www.welaunch.io/en/knowledge-base/faq/compare-products-shortcodes/
We have not shortcode to compare similar products yet.
Please help us create that shortcode… It’s very important to us
We can customize / add this feature for you on Charge. Contact us at support@welaunch.io
Hi Compare popup is not working in my website. Please guide me
Hi, What exactly is not working?
After activating this plugin, Its showing “Compare with similar products ” under every product. How to remove this section. Thanks
See single product options in our plugin settings 
Hi there, Can I achieve to use SKUs as parameters within the shareable URL of a compare page? In my eyes, it doesn’t make much sense to have product ids there, if seen from a customer’s perspective who refers to products by SKU. Cheers!
Sku parameters are not supported sorry. This because woo allows having products without sku.