209 comments found.
Hello, i purchased and installed the plugin, but after having made and saved an initial configuration in the product sheet, and when I returned to modify it I found all the parameters reset. Can you help me?
Hello,
Thanks for the purchase. Can you send me the logins to the admin at rishi@rcreators.com
Thanks,
Hello rcreators,
I’m interested in a 3D model configurator for my website. Specifically, I want to:
Add customized walls or surfaces (with adjustable dimensions, such as width and height) and easily apply different attributes, like color or textures. Include addons or additional elements (e.g., adding a table in a room) that would also affect the overall price. Allow customers to upload images to change the appearance of surfaces (instead of just changing colors). For example, they can upload a texture or an image to apply to the walls of a room. Configure more complex 3D shapes (e.g., a cube), where each face could have a separate image (four sides, plus the top surface). Enable optional features (for example, whether the cube has an LED feature or not) and dimension choices (e.g., 50×50×50 vs. 100×100×100). Could you please let me know if your plugin can handle these features or if something similar is possible? I’d appreciate any details on how it might work.
Thank you!
Hello Team,
We are currently experiencing difficulties in setting up a product. Could you please provide a demo product that illustrates how to set up an end-to-end solution? Additionally, if there are any instructional videos available, or if we could connect via AnyDesk for real-time assistance, that would be greatly appreciated.
Thank you for your help!
Best regards, Craig
Hello Brand3d,
If you download main zip from download area of codecanyon, it includes plugin documentation and assate folder which include demo t-shirt model and SVG file to configure as well.
Let me know if you still need further assistance.
Regards, Rishi Mehta
We have followed the instructions from the documentation and attempted to configure the demo t-shirt model and SVG files, but I am still encountering difficulties in getting the setup to work correctly.
Could you please provide further assistance? If possible, it would be great if you could share an instructional video that walks through the setup process.
Additionally, if we could connect via AnyDesk for real-time guidance, that would be incredibly helpful.
Looking forward to your support.
Best regards, Craig
Hello Craig,
Sure. I can provide guidance over Zoom call or Anydesk. Please get in touch with me over email at rishi@rcreators.com
When you contact us over email, attach the licence file of the purchase for verification.
Regards, Rishi Mehta
Hi,
Is there a color picker that lets customers choose their own color?
Thanks
Hello Lambang,
Nope. But we can customise it if you need it.
Regards, Rishi Mehta
Hi ! I’m looking for a plugin that allows you to customize pizza boxes on all sides of the cardboard, preferably in 3D. This plugin work for me ?
Hello juankabonifaz,
Plugin will be able to handle that.
Regards, Rishi Mehta
Hi, is there any update with this plugin please ? Mine stop to work and I tought it was a bug on my hosting server, but after several tests, they came back to me with this result :
The plugin hasen’t been tester with the latest 3 major releases of Wordpress. It may no longer be maintained or supported and may habe compatibility issue when used wih more recent version of Wordpress.
Hello,
There is no any known issue with the new wp versions as i actively work with it. If you have any specific issue than do let me know at rishi@rcreators.com and will be happy to assist.
Regards, Rishi Mehta
Thank you, I sent you an email
HI Before purchasing the plugin I have many questions to ask you: 1) Is it possible to block fonts? 2) is it possible to block the front-side printing color in the sense that if I choose the green color on the front it will automatically show it on the back too? 3) is it possible to block the ability to enlarge and resize logos? 4) is it possible to insert a gallery of logos? 5) Is it possible to insert another line of text? 6) Is it possible to resize the text? If not, can you implement them yourself? I’m waiting for you! Thanks and good job
Hello Alex,
1) You can upload fonts to the plugin’s main font library. The uploaded fonts will only available for user to choose from. You can also enable / disable font selection for each configurable item. So for one item user can select font but for another they can’t.
2) In product edit screen, when you create configurable option, you can use multiple element with comma separation. So when user select anything, it will apply on all those elements.
3) Right now plugin don’t have feature to enlarge or resize logo.
4) In product edit screen, when you create configurable option, you can add each image for user to select as option there. Apart from that, if you enable user upload option, user will be able to upload their own image as well for that specific configurable item.
5) Yes. You can have as much text you want based on placeholders you have in your SVG design.
6) There is a option to enable font-size selection for text configurable option. If you enable it, user will get font-size dropdown with pre-defined font size list.
Let me know if you have any more question.
Regards, Rishi Mehta
HI
Thanks for the replies,
I wanted to ask you for further information regarding point 3)--You told me that the plugin does not have the functionality to enlarge or resize the logo, but I can insert my default measurements.
Then I wanted to ask you, do you have a demo to try the plugin?, not from your site.
Thank you
Hello Alex,
You can check this in action here: https://jerseyalley.com/alley-commander-custom-bowling-jersey/
This is one of the buyer’s website. You can visit above link and from right panels, check front logo option. At the bottom, you will find upload area, you can upload any image size but it will fit into given placeholder.
Let me know if you have any more question.
Regards. Rishi Mehta
I’ve tried “Jersey Demo – SVG” on Live Preview.
My question:
1. Can I add product sizes? (variable product)
2. If my customer wants to place an order for his team of 12 people with names, numbers and sizes,... can this be done in 1 order or does he have to do it 12 times for each person?
3. Can I make a choice with additional pants at different prices in one product, where the pants can also be customized?
Thank you.
Hey,
Sorry for the late reply. Somehow didn’t get email for your message. Here is my response.
1) yes but then you can’t use plugin’s built in price feature
2) we provide custom solution for that as extra cost. Not included in plugin.
3) yes. That’s possible in the plugin.
Regards, Rishi Mehta
Hi, Can customers add images/logos when designing?
Thank you.
Yes. There is a option to enable logo/image upload in configuration. If you enable it, user will be able to upload logo/image for that particular section.
Regards, Rishi Mehta
HI I have some questions to ask you. 1) Can I also configure a real product as a photo or do I have to have it done by the graphic designer in 3D? 2) Do I need to photograph multiple sides of the product? 3) Can I try a demo?
Thank you, see you soon
Hello Alex,
1) You have to create 3d model of the product to use the plugin. 2) That depends upon what your 3d model designer need. 3) There is no demo version to try. Once you have model ready, you can try at https://threejs.org/editor/. If it work there, it will work with plugin and you can purchase plugin than.
Regards, Rishi Mehta
I sent you email to please provide me a proper tutorial or on zoom call its been 2 days i am waiting please on zoom call resolve issues
I have sent an email yesterday waiting for reply please do it ASAP
Please check and let me know if anything wrong because its not working. Its also not showing its font family and there is no option available to upload font family
Hello afinityinc,
If possible can you send me email at rishi@rcreators.com. I checked the website and found the issue. We might have to do a minor call to guide you steps to do it properly. You are almost on track but something is not right in the process. So you are not able to generate the final result as expected.
Regards, Rishi Mehta
Hi,
I have purchased extension i tested the model file on three.js its working but i am adding different options for color or text but its not showing those options on frontend please let me know what is the issue. I am adding the name id as mentioned in doc
https://bawisports.com/?product=testHello Afinityinc,
You have to set price for the product. Without price, right side panel will not load. Just set random price for now and you will be able to see right panel.
Regards, Rishi Mehta
Can I upload a custom image and apply it to the 3d model?
Hello. I need to make a sports uniform simulator with this one. Do you think I can do it with your theme? https://www.praticsport.com.br/simulador/ I saw the demo customizing the shirt and there were few colors. Can I let people select from a color palette, and in the same image customize shorts and socks separately?
We come up with this product and we notice that there is a shadow on it. Do you know what is the cause? https://staging2.poshballoondecor.com/shop/tangle-tower/?cache
Also, what is the get started page for uploading json file? and How can we optimize it.
Hello Zivikivi,
I checked the link, its not shadow, its issue with the image. I think instead of using image, use color for material option and that will solve issue for you.
If you find it difficult, send me logins at rishi@rcreators.com and i will be happy to help you on the same.
Regards, Rishi Mehta
Hi Rishi, thanks for the reply. We also wanted to know how can we add a radio button or dropdown options with corresponding prices on it?
Hello Zivikivi,
Our plugin doesn’t support radio button or dropdown. Yet you can use other third party addon like product addon or similar to achieve it. Just make sure, you don’t use pricing features of our plugin with product addons. Any 2 plugin with their separate plugin will not work together. So that you have to check properly.
Regards, Rishi Mehta
Hi Team,
May we know if this still actively development? I see it has been 4 years since the last version.
Hello Ravivziv,
This plugin is actively maintained and updated. Last update is on 2 years back and not 4 years. Mainly plugin has almost all features which needed for 3d ecommerce. So not much update after that but if needed by any client, we always made adjustment to plugin and release it when needed.
Regards, Rishi Mehta
Hi sir ,
We brought your product and its giving us this error in console please can you advice us what is the problem
wc-3d-product.js?ver=6.4.2:186 Uncaught TypeError: Cannot read properties of null (reading ‘parentNode’) at wc-3d-product.js?ver=6.4.2:186:22 at wc-3d-product.js?ver=6.4.2:451:3
Hello Afinityinc,
This error mostly generating due to plugin not able to find svg file on the page. You have to check with your hosting provide and enable php function feature called “file_get_contents”. That will solve the error and it will load properly.
Regards, Rishi Mehta
