12 comments found.
Hello ,
Is it possible to show a set of predetermined questions and answers to the user during offline time, except during designated hours?
Sorry. It’s currently not possible but we are working for a version to add this kind of feature in our upcoming release!
Thanks.
Is it possible to put a mask on the telephone field?
Sorry. Currently it’s not possible. We will see if we could add something in our future release.
I purchased your plugin, and after I updated, it appears as if I hadn’t purchased it and takes me to the website where it tells me I need to purchase/subscribe to the plugin again. I really don’t understand!
It looks like you’re selling the free version of the plugin on Themeforest. I purchased it because I need the PRO version. If I can’t activate the license, how do I request a refund?
I am really sorry to know about the issue. Could you send your purchase code at themeatelierbd@gmail.com So I can closely check it for you.
I just sent you the email with the license code. Please check it! I’m waiting!
Could you check your email please?
The problem has been resolved. Thank you very much for the quick solution.
You’re welcome!
How can I install this plug in I donloadet but isn’t a zip File ?
The downloadable file should be a zip file, and inside that zip you will get chat-help.zip file. It’s the actual plugin file to upload.
can , I be able to control the pages on which WhatsApp appears .. not all pages? Is this possible?
Currently we don’t have this option but we will release next version by including this feature.
Hello, how do I display in full screen? I use the Multiple Users option. And Is it possible to add a custom message (form) when the user clicks on one of the contacts in the Multiple Users function?
Hi;
Thanks for choosing our item. We don’t have any full screen option.
Sorry. Currently we also don’t have option to add any custom message for multiple users but we are planning to implement it in our upcoming version.
Thanks.
What is the difference between free and premium version? Does premium version remove the POWERED BY CREDIT?
Yes. The main different is you will able to add multiple agents in premium version and of-course Powered by created is completely removed.
Thank you.
Can the chat auto pop up open after few seconds? (right now it just auto opens as soon as the page loads. is it possible to add some seconds?)
Umm. That can be possible to ad as an option. But in current version we don’t have that feature. We will add this feature in next release.
Okay that’s great to hear. Ill purchase the plugin. Will look forward to the seconds feature in the next release.
Sure. Thank you so much. Hope you will enjoy the plugin. We will let you when the feature will available for you for download.
Best Regards; ThemeAtelier.
Hi Mark;
We just added your requested feature in the pro version: https://share.cleanshot.com/nQ327d7J
Thank you so much.
Please, I want to be able to control the pages on which WhatsApp appears .. not all pages? Is this possible?
Currently this feature is not available but it’s in our pipeline. We will apply this feature in upcoming version.
Hello! The plugin is really amazing, thank you! I use the plugin to find companies. The stores are in Brazilian Portuguese. Our language has some special characters. Example: When we type some words in the search, the plugin search does not find them. For example: “Loja das Crianças”. The search works until this part “Loja da Crian”. The character “ç” cannot be found… Could you fix this?
Thanks for letting us about this and providing a solid example. We will check this and forward to our developer to make it work in our next update. We will notify you when it get fixed.
Best Regards; ThemeAtelier.
Hello;
I’ve checked the plugin with using your example and seems it’s working perfectly: https://tppr.me/UKMpT
Could you give me link of your site so I can check to identify the issue there.
Best Regards; ThemeAtelier.
I saw the screenshot, great. I’m sorry I didn’t inform you correctly. I will provide some more details. Now type in the same search you searched for. Type it this way: “Criancas”, without an accent. The search will not find it because the search understands that it should deliver this way: “Crianças”. But in my language, the word “Crianças” can also be searched like this: “Criancas”. Some more examples:
1. The word “Corporação”. In my language it can also be searched this way: “Corporacao”. 2. “Você”, can be typed “Voce”. 3. “Parabéns” can be typed “Parabens”.
Each word can be typed without an accent.
Sorry to say. We tried to implement this but seems it’s not achievable.
Hello, nice plugin!
1. I will enter more than 100 contact numbers. It’s possible? As there are many numbers, is it possible to search for the name of each team member?
2. Could we have problems with too many contacts? Slowness, server crashing…
3. Is it possible to add opening hours and online icon?
4. Is there any way for each user registered on the site to add WhatsApp in the frontend and these numbers appear in the bubble?
5. Has the feature mentioned here in the comments 10 month ago (FAQ Help) been implemented? I thought it was incredible!
Thanks!!!
Apologies for the delayed response.
1. Certainly! You can add an unlimited number of agents using our plugin. 2. Adding bulk agents will not cause any issues with website speed. 3. Absolutely! You can set opening hours and display online icons for each person based on their availability. 4. Unfortunately, the automated addition of agents is not supported. You’ll need to manually add all agents through the plugin settings. 5. I regret to inform you that this feature has not been implemented yet, but it may be included in an upcoming release.
Feel free to reach out if you have any further questions.
hello, can i specify to open the chat after x number of seconds?
We don’t have that feature and we think that will not be a convenient feature. But if you really want that feature we can create that feature for you. So you can specify number of second to open chat after click on button.
For doing that at first you have to buy the plugin and then you have to request for that feature through our support.
I would like the button to show after some seconds
No problem. We can implement that for you.
Hi, plug-in looks good. We are interested in, could you add a categorized FAQ Help feature? We need to have that in the chat so user can read before considering they need further support.
Can you give us an example how you want that? So we can update that in our next release.
Thanks.
Thanks for sharing it. Seems it’s an impressive feature. We will add it in our next release.
great! when would that update come out by roughly?
Hopefully within 15-20 days.
Ok thanks
You’re welcome.
