Hello, that for your report, we will check this. We can’t represent this issue on our end (we have checked many themes, but we don’t have access to Total Theme to test on it). Unfortunately this can be related to many things (third party plugins that you use, modifications, your theme, site configuration, etc). Unfortunately Envato Elements does not have any kind of support for items and we can’t check your site. If you need support you need to purchase this item from Codecanyon here.