Support ticket system is an adequately designed ticket managing PHP system that facilitates great user experience for your Clients / Customer / End-User. Accessible by multiple agents and admins, this tool helps in managing tickets generated by Clients / Customer / End-User. By adequately managed support you can close the generated tickets.
What to expect from Support Ticket System
- An effective dashboard with graphical representation of categories and tickets. Get an insight on number of agents as well as open and closed tickets.
- Facilitates multiple admin usage.
- Generates ease for clients in creating tickets.
- You can add multiple agents to resolve queries.
- End user can chat with agent.
- Search tickets by unique number.
- Make custom your new ticket form
- Change the ticket status to in progress, on hold or closed.
- Maintaining personal notes for each tickets.
- Create various categories for easy customer resolution.
- Multiple language access.
- Wizard installation.
- An expressive, elegant syntax using Laravel.
Salient features of Support Ticket System
Ease in ticket generationThis tool facilitates clients to create tickets and attach files. They can select their query from a well curated listed of FAQ’s. On successful generation of ticket, the unique ticket id is created and the link is sent via mail to the client.
An effective dashboardGet easy access to open and closed ticket statistics. A visual presentation of categories and monthly generated ticket chart is presented.
Search ticketsCustomer can search for the tickets with their unique ticket id
Manage ticketsAdd new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or change the status with a simple click.
Maintain a personal note for each ticketYou can make notes for each ticket according to the need. This makes following up on queries easier.
Managing categoriesCreate categories for the easy management of generated tickets. Clients can select from a list of categories for their concerned problem. This makes resolving tickets much easier and simpler.
Chat with AgentEnd user can chat with agent and agent will give response on user query. For push notification we have added pusher configuartion.
Add agentAdd new agents for giving support to your customer, Agent can see all ticket and give a response on it.
FAQ’sCurate a detailed list of Frequently asked questions. This is very important for user convenience.
Manage site settingsUpdate your site settings by adding a site logo and choosing a default front end language. Manage your mail usernames, passwords, and mail encryption along with mail drivers, mail post and mail host.
Multiple languagesManage your language need in the back end by adding a new language or selecting from an already existing list of available languages.
Email notificationAn email notification is sent to a client as and when a reply is provided. They can converse ahead if their ticket isn’t resolved.
Here you can see what updates came out and did we bring new to the version. Check Changelog
Please send support request here for any issues, questions or suggestions. To save time and get quick feedback, please don’t ask for support in comments section.