62 comments found.
Pre-purchase question: Where can i add a field in the admin panel? Thanks in advance
Is it possible to change the maths CAPCHA?
I’d rather have maths problems that all users can complete without requiring a calculator.
Hi,
Good day to you. Regarding this. I want to buy the plug-in with extended support. But before I do that i want to make sure that this is possible to add on the form as I’ve tried the demo.
Contact details/phone number.
I look forward to hearing from you soon. Thank you.
Is it possible for agent admins to adjust the ticket status in the frontend? Or can only the admin?
Hello! Is possible that a user open a ticket with Anonimus mode? There situations that is important this mode.
Yes. User can do open ticket without login. Thanks
tks, but it generate a ticket id for follow-up, tracking even without login?
It sends email to user.
Hi We have been using SupportCandy for users but the latest update has caused havoc and we can’t get any sensible answers from the plugin author.
I would like to try yours to see if this will resolve our issues:
1. We want to allow “Subscriber” users only to have access to the ticket system as we only support clients that have an account with us. Ideally they should be WordPress Users, or happy to create users in the plugin with their access to ticketing system only. We offer live chat or contact form for those requiring pre-sales questions.
2, The login should be a different to WP default login (a unique page ideally with a shortcode for ticketing system login), and should recognise valid users “e.g. Subscribers” and only allow those with valid user ID and password to login and raise a ticket, which they can only see (no public tickets)
3. No Guests or OTP (One Time Password), as only registered users can login. Ideally they should be WordPress Users, or happy to create users in the plugin with their access to ticketing system only.
4, The new version has wiped out all the old data!!!, so if by some miracle we manage to recover the data, would we be able to import the tickets and their history?
Appreciate your kind answer on these before we buy your plug-in
Hello
I sent a support request, I haven’t heard back
Email sent. Thanks
The Imap feature does not work with a custom client mail despite a good configuration while it works very well with other plugins. Can I fix this or do I need to request a refund?
???
Please request refund
Hi, do you have any free trial version to test if it’s conflicting to other plugins installed? Thanks.
hi i sent and email to themepassion@jaybabani.com please you can answer the mail? thanks
Done
I have created a support case but I still do not have answers I have problems with the translation of the plugin I am using loco translate
The plugin is translation ready. All the strings are properly escaped and thoroughly checked for translation. You need to generate your own language files and call proper localisation function in your theme.
Thanks
How can I contact the support, I have sent an email by this means without response, I have already translated but only the backend has been translated, the crazy front end is still missing translate, I only detect a set to translate
The plugin is translation ready and it seems to be working already in your backend. For front end you need to integrate proper language files. Please get in touch with your theme developer. Thanks
Pre-sale Q
hi Do you know the status (%) of translation of the plugin currently to Spanish?
Can I créate multiple forms with different fields?
Thank you
It is translate ready. You will need to generate language files for Spanish. You can use any translator. Thanks
Hi, Why are all ticket topics public for everyone? And how can we change for user/users specifically?
http://jaybabani.com/support-ticket-wp-front/topic/need-help-with-account-login/This is only for demo purposes. Thanks
our client has a license. we still have this problem
anyone is in there
All topics are public in this version of plugin. Thanks
Hello, I would like to know if it is possible to show the user the ticket id created after filling out the form like this:
Your ticket was successfully submitted! id ticket
Yes this can be done. Thanks
Presale question,
Is it possible to send out a ticket link to the supported person without having to register the person?
Yes. Thanks
Hello,
Hi, Is it possible to automatically generate a ticket for each email received, even if the owner of the email does not have an account? (to open a ticket for unregistered user). The idea is to generate a ticket for each message received in an account (example: ticket@createticket,coooom).
Thank you! Best Regards
We have configured auto reply from email for tickets already generated. So customers can reply from email directly.
To auto generate tickets, will be a new feature request. We can integrate this feature at an extra cost as a service.
thanks
Got it, But it has no real use without this functionality. That way you set it up, the main function is forgotten. Start a ticket should have multiple auto ways. Thanks! Regards
Ok
I like this plugin. Very nice and easy to handle with the Shortcode-Option.
BUT, i need help to make the tickets only markable as “solved” by Staff / Agent-Groups! PLEASE HELP ME!
This will take custom setting. Right now ticket can be marked as solved from both the client and support agent. You can choose to hide this option using css on client side page.
thanks
Hi There, Have tried emailing a couple of times. having an issue with trying to save info in the Email & IMAP settings. every time i enter info on this page and save, it clears it and can not find out why. i am running WP SMTP, does your plugin conflict with this. would love if you could touch base with me to sort this out
Replied on your email already. Also please maintain single thread of communication. thank you
No worries, just received It. Will continue email communication
Hello, where I find the shortcodes for the pages they do not appear.
Shortcodes are included in the demo pages, inside the plugin. thanks
I am interested in New project. If you Possible. Share me your contact no or whatsapp no or Skype I’d?
Ping us from profile form. We will get back on email. Thanks
Hello
You would need some requirements in your system and what would be the cost and delivery time only if it is possible.
I would need the following: 1.That they can register to open a ticket and enable them to create guest tickets 2. That the email is not mandatory 3. Be able to create custom ticket opening form with different fields, text, textarea, dropdown, data, etc, use the common ace. 4. That there be a field q so that the user can enter a password to view the ticket 5. A search engine that only asks for the ticket number and password I attach a website that more or less has what is required https://canaldeintegridad.ines.cl/falabella/ 6. that can export all the case reports to an excel or pdf fileIts is possible, I hope you can help me
Best regards
