Hi there,

Thanks for reaching out, you can try to download again, it should be fixed right now.

Thanks for reaching out, if you’re facing an issue, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look

1) url of store locator
2) link to screenshot / description of the issue
3) temporary WP admin access
4) temporary FTP access (or WP File Manager plugin installed)
5) purchase code with active support

Hi! I changed the data source settings in the plugin to JSON because I have many stores, but it still didn’t work at first. After that, I checked all the data in the added stores and noticed that some were missing the latitude and longitude values. I deleted those stores, and now the map displays correctly in both IT and EN. Thanks for your support.

That’s really great! Glad that it’s fixed!

Hi there,

Thanks for reaching out, unfortunately, this plugin only supports Google Maps API at this moment.

Hi there,

Unfortunately, there’s no shortcode parameters for layout, however, this might be able to customize if needed which can be requested via the contact form at profile page here https://codecanyon.net/user/highwarden

For country filter, you’ll need to enable it first, more info is available in this knowledge base article here https://superstorefinder.net/support/knowledgebase/country-filter-super-store-finder-wordpress/

Hi there,

Thanks for reaching out, one of your plugins / theme could be using the same CSS names as the plugin, try to disable the WP Theme (use default theme) and all plugins, and refresh the page to test the functionality. Then enable back the WP Theme / plugins and check to see if there’s any conflict with any of them.

Hi there,

Thank you for your inquiry, firstly, if you’re having spinning loading icon issue, you can try to use the JSON option at admin settings page, more details available in this article here https://superstorefinder.net/support/knowledgebase/json-data-source-for-super-store-finder-for-wordpress/

If you’re still facing issue, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look

1) url of store locator
2) screenshot / description of the issue
3) temporary WP admin access
4) temporary FTP Access
5) purchase code with active support

Hi theree,

You can try to use the JSON option at admin settings page which will improve performance, more details available in this article here https://superstorefinder.net/support/knowledgebase/json-data-source-for-super-store-finder-for-wordpress/

It’s basically a plugin for a brand or company to showcase nearby stores so customers can get to the store locations easily, you can check out the real world examples page here. For monetization, it will up for the website owner to use Google Ads on the page or not.

The latest plugin version is currently 7.5, you can download the latest version at https://codecanyon.net/downloads using your purchased account.

If you’re facing an issue (plugin couldn’t load), kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look

1) url of store locator
2) link to screenshot / description of the issue
3) temporary WP admin access
4) temporary FTP access (or WP File Manager plugin installed)
5) purchase code with active support (obtainable here)

Hi there,

Thanks for reaching out, the off-the-shelf plugin will display store results based on radius setting set at admin settings page, more details available in this knowledge base article here https://superstorefinder.net/support/knowledgebase/how-to-change-distance-radius-settings/

Alternatively, you can try to use the country filter which is available here https://superstorefinder.net/support/knowledgebase/country-filter-super-store-finder-wordpress/

For support, it’s stated here on how to get support, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look

1) url of store locator
2) link to screenshot / description of the issue
3) temporary WP admin access
4) temporary FTP access (or WP File Manager plugin installed)
5) purchase code with active support

A quick video showing SSF not searching in only my stores ??...

I’ve sent a message with all requested infos..

Hi there,

Thanks for reaching out, you can use External Link here or Custom Fields here to add a link in the Info Window on the map. To display the links in the result list, you can refer to this knowledge base article here.

Hi there,

Thanks for reaching out, too add custom fields with links, you can refer to this knowledge base article here.

As for the scrolling, you can check out this knowledge base article here for more info https://superstorefinder.net/support/knowledgebase/how-to-disable-remove-the-scroll-to-top-arrow-icon/

If it’s still doesn’t work, it could be conflict with one of the plugins or theme, try to disable them all and enable them back one by one to see if there’s any conflict.

Hello, I’ve tried deactivating all additional plugins and also tried a default theme and no matter what the scroll the top is not working on the site when you click on a location card on a mobile phone. Is there any more direction you can provide? Thanks, Mike

Hi Mike,

There’s a different settings here you can try to set to Top Page, the auto might be no longer working dude to browser restrictions https://superstorefinder.net/support/knowledgebase/how-do-i-disable-the-scroll-to-top-function-of-my-store-locator/

Hi there,

For region, you can try to use the LOCATION attribute, more info available in this knowledge base article here https://superstorefinder.net/support/knowledgebase/using-location-attribute-shortcode/

Take note, regions are basically address shortcuts, the off-the-shelf plugin will display store results based on radius setting set at admin settings page, more details available in this knowledge base article here https://superstorefinder.net/support/knowledgebase/how-to-change-distance-radius-settings/

Alternatively, you can try to use the country filter which is available here https://superstorefinder.net/support/knowledgebase/country-filter-super-store-finder-wordpress/

If you would like to display stores based on group and display store results by ignoring the distance radius setting, this may require customization where you need to add a list of state then assign each store to state so it can be filtered, more details available in this knowledge base article here https://superstorefinder.net/support/knowledgebase/grouping-stores-in-super-store-finder/

Thank you for your inquiry, try to press f12 on your browser to monitor errors that might be appearing in the console and kindly create a new Google API key by referring to the instructions in this article here.

if you’re facing issue related to Google API key, Google is providing 24/7 support which you can reach them here for further inquiries and support.

try to encode utf-8 still not work

Firstly, try to check the database table fields, ensure that they’re support utf-8, more info available here. Next, for editing the CSV file to utf-8, you can refer to this knowledge base article here.