951 comments found.
Dec 1, 2020: We greatly appreciate your reviews! Thank you for your huge support!
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I get the following error when I try to import/export store list Cannot load superstorefinder-wp/ssf-wp-admin/pages/import.php.
Hi there,
Thanks for reaching out, we’ve confirmed with our devs team that the page is accessible, best to download the latest code from Codecanyon directly. You can refer to upgrade instructions here.
Also, if you’re getting error 500, 403 or 404 during import, it could be that there’s a firewall that might be blocking the page, you can open a ticket and provide the link so they can whitelist the link, more info available in this knowledge base article here.
Hello,
I need to hide the italian regions from the google predictive search, is it possible?
Patrizia
Hi Patrizia,
Thanks for reaching out, you can set Google Maps Region to a particular country this way, it will not suggest regions from outside of your selected region, more details available in this knowledge base article here.
After the lastest update it is started generating gap on top of wordpress dashboard. I tried disabling and enabling it, when disabled, the gap disappears, but when enabled it show a gap on top of dashboard.
Hi there,
Thanks for reaching out, this gap appears in WP 5.6, in version 5,5 it was fine, there’s a quickfix for this in the latest version which was published on Dec 19, you can refer to the upgrade instructions available here.
This comment is currently being reviewed.
Hello, I need clarification on some points.
1. Is it possible to have more category tabs besides By Region and Category? For example:
- By Region - Category - Wholesalers - Retailers - Physical Store - Online store
2. Is it possible to have two installations on the same website?
For example, a dealer locator for wholesalers with one url and another dealer locator for retailers with another url, and you can change from one to another from somewhere on the frontend …
3. Is it possible to link a product from my store directly to a personalized url of a specific category? for example: NYC, Retailers, Physical Store …
Thank you very much for the info.
Cheers
Hi there,
Thanks for reaching out, let me answer your queries as below
1. There are few fixed filters which are available in the off-the-shelf plugin i.e Regions, Category, Country and Distance. For additional custom filters, you may need to request our devs team to perform customization.
The regions are basically address shortcuts, the off-the-shelf plugin will display store results based on radius setting set at admin settings page, more details available in this knowledge base article here.
Alternatively, you can try to use the country filter which is available here.
If you would like to display stores based on group and display store results by ignoring the distance radius setting, this may require customization where you need to add a list of state then assign each store to state so it can be filtered, more details available in this knowledge base article
Based on Codecanyon support policy here, the off-the-shelf product features come as it is as per item description and live preview page, customization is not part of the support scope, however can be requested to our devs team via the contact form here if needed.
You can use the country filter which more info is available here.
2. The off-the-shelf plugin only support a single database with single installation. You can post different shortcodes with different attributes (i.e category, location, etc) on different WP pages/posts. Alternatively, you can use third party WP Multi site plugin for multi installation and it’s supported.
3. You should be able to do this, you can pass a value into category parameter, more info available here.
Ok, and the fixed category filter doesn’t support subcategories? So that you can select a product and within that product, the brand … for example
Unfortunately, the fixed category does not support subcategories, only a single category is available. For multiple level of categories, it’s advisable to have multiple filters.
1. Returning to point 1. Do you mean that it is possible to use the country filter as a brand filter for example? simply renaming it? And then create the different brands and assign them to the corresponding products?
Yes, this is possible, you can rename the country array in ssf-wp-functions.php
Hi, we sent a message to your profile here because the plugin isn’t loading. It just shows a spinning wheel.
Hi there,
Thanks for reaching out, it seems that your page is getting error 500 / 403 / 404, you can try to open a ticket and request your hosting provider to unblock the link, more details related to this issue is available in this knowledge base article here.
Alternatively, you can try to use the JSON option at admin settings page, more details available in this article here.
Hi I have a webpage with this plugin and i am having trouble with location services it always show”Location service is not enabled.” could you please help
Hi there,
Thank you for your inquiry, if you’re using Geo Location as Default Map at admin settings page, based on the latest Google security policy, your server will require HTTPS in order to use geo location services, more details available in this article here.
There’s also an option to show / hide the notifications bar, more details available here.
Hello. I think that your plugin might be very useful to satisfy my needs. I wonder to know: 1) Can I replace the filters “Region” and “Categories” and their options. For example instead of Region. I’d have Zones (Zone 1, Zone 3, etc) 2)Can I change the size of controls and filters?
Hi there,
Thanks for reaching out, let me answer your queries as below
1) You can rename all the labels for regions and categories, more info are available in this user guide section here.
The regions are basically address shortcuts, the off-the-shelf plugin will display store results based on radius setting set at admin settings page, more details available in this knowledge base article here.
2) You can use CSS to change the size of the controls and filters if needed, you can press f12 and use the arrow tool to find specific CSS element and use CSS override with !important to make the changes, more details available in this knowledge base article here.
Hi there,
Thanks for reaching out, you can add
<br />after each day in the CSV file. If you edit the CSV file, ensure that the operating hours data are enclosed with quotes ( ” ) as the html code is treated as special characters, more details available in this knowledge base article here.
