660 comments found.
Hi,
I’m getting a network error when I try to export the stores CSV. However, when I download the sample data, there’s no error. Any ideas on what’s causing this?
Kind regards.
Hi there,
Thank you for your inquiry, if you’re having a lot of stores and you’re getting network error when exporting stores, kindly check with your hosting provider, there might be memory limit settings limitation on the server.
Hi, I checked the WP memory limit and it is set to 256MB. I do have a lot of stores (450). Is there another possible solution?
Hi there,
If you can provide below details via the contact form here https://codecanyon.net/user/highwarden our tech team might be able to have a look at the root cause
1) URL of store locator 2) FTP access 3) WP admin access
Okay, I just mailed you the data via the form.
PRESALES QUESTION: Hi, Is it possible to disable/hide the Region/Category panel? At this time, we are not in need of this feature, and I don’t want to show it until we have the need. So, if I have no regions and no categories, is it possible to hide that panel all together?
Thanks!
David
Disregard! I found the answer upon a search. Thanks!
Hi David,
You’re welcome, that’s great news, have a great day! 
Hi, I would like to know if it would be possible to display a detail page in “parent” mode instead of “blank” when clicking on the “more info” button? Kind regards. Eric
Hi Eric,
Thank you for your inquiry, you can try to edit js/mega-superstorefinder.js
search for keyword
target='new'
and replace it with
target='_parent'
Save and upload the file, then clear browser cache.
At admin settings page, choose External link and set it to new window. Clicking view more will now load _parent instead of new window.
Hi
How to FULLY turn off marker letter feature? We’re using custom marker image, and “Labeled marker: OFF”.
But the results are all still labeled with alphabet letters, which of course have no relation to the map:
https://prnt.sc/jfpkneTo do disable this correctly please? (not just “infobox__marker{display: none}” CSS)
Thank you
Hi there,
Thank you for your inquiry, you can disable the markers from the result list from admin settings page, more details available in this knowledge base article here https://superstorefinder.net/support/knowledgebase/managing-result-list/
when i click the send message button on the contact form which goes to the store and the admin the button does nothing. No action error message etc. The browser console shows the following error “TypeError: document.form.ssf_cont_name is undefined[Learn More] mega-openclose.js:2:106” any ideas how this can be resolved?
Hi there,
Thank you for your inquiry, ensure that you upgrade the core and add-ons to the latest version, as the latest add-on will only work with the latest core version. More details available in this article here https://superstorefinder.net/support/knowledgebase/super-store-finder-for-wordpress-upgrade-instructions/
If you’re still facing issues, you can send below details via the contact form here https://codecanyon.net/user/highwarden
1) url of store locator 2) temporary WP admin access 3) temporary FTP access
thanks I have just sent you a message via the codecanyon contact form. Also the other the issue I have is “Location service is not enabled.Continue anyway|Share my location” pops up. Even though I have a registered API key and only use HTTPS for everything. Any ideas on this? thanks
Hi, is the plugin GDPR compliant? Thanks
Hi there,
Thank you for your inquiry, yes it is GDPR compliant and does not keep any end users personal information. It is also using Google Maps Platform or Google Maps API for geo location which only allows user location to be shared if the end user allows it, and this information is not stored or shared. For more info, you can refer to Google Maps API Terms of Service.
Hello there,
We want to show the nearest single store. How can we do that?
We tried it with the literature here, but we could not; http://superstorefinder.net/support/knowledgebase/limiting-stores-list-super-store-finder-wordpress/
we request urgent assistance…
Hi there,
Thank you for your inquiry, for support, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and our tech team will be able to assist you.
1) url of store locator
2) temporary WP admin access
3) temporary FTP access
Hi, On your demo, I click on “RECOMMENDED WITH ITEM : Interactive maps” and there is a blank page. I would like to see what is different with “interactive maps”.
In Super Store Finder for WordPress is it possible to have By regions (like in your demo “show all” “USA” ”...” or is it an addon to buy ?
In Super Store Finder for WordPress is it possible to have categories (like in your demo “all categories” “cinemas” ”...” or is it an addon to buy ?
In your demo, we see “Stores near you” are they here “automaticly” when we add a new location with your plugin ?
Regards
Hi there,
Thank you for your inquiry, Super Interactive Maps is a different product which can be viewed here https://superstorefinder.net/superinteractivemaps/
As for regions and categories, it does not require add-ons and comes with the plugin, the add-ons have features listed in their item pages respectively. Finally, when you add a new stores, if you’re using geo location it will detect nearby stores from your customer’s current location.
Hi, Thank you for your answer.
In fact, my real need, I manage sports clubs in one region of France:
I only want to see this “region”
In this region there is 7 “departments” (why not my “categories”)
Is it possible to delimited them with colors ?
when I add the address of a club (with his email, phone, responsible, short, text) in this department (categorie), I think it will be automatically added to the map with a pointer ?
And on mouse over pointer I display the club information ? And if I click on pointer, can I see all information bellow ?
I hope my questions are understandable 
Thank you.
Hi there,
Thank you for your inquiry, as per Codecanyon support policy here https://codecanyon.net/item/super-store-finder-for-wordpress/11334595/support , the off-the-shelf plugin comes as it is, as described at item page description and live demo page. The items you’ve listed seems like it will require customization which is not part of the support scope, however can be request to our devs team via the contact form here https://codecanyon.net/user/highwarden if needed.
Hi,
I just wanted an answer to know if it is possible.
I think I will buy your plugin, but I hope that support is better than “send links”... 
Regards
Sure, sounds great, let me answer your queries in detail
1. Yes you can manage your own region in France.
2. As per live demo preview there is no delimited color, if you wish to have extra requirement more than the live preview page you can request our devs team for customization via the contact form here https://codecanyon.net/user/highwarden
3. May need to provide screenshot for better understanding, if it’s the same as live preview page, the feature should be there. If it has additional requirements than live preview page, you can request our devs team for customization which is available upon request.
Hi, Hi, I have click on Like your page, and how can I have Paragon Markers now ? Regards
Hi there,
You should be able to download it via this link, try to click it multiple times until the download link appears.
Thank you.
Hello,
under a 600px resolution when I click on a marker infobox won’t show up. Can you please help me? Here’s the link to my website: http://www.derosanews.com/store-locator/
Thank you in advance, Patrizia
Hi Patrizia,
Thank you for your inquiry, if you’re facing issue and for support, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and our tech team will be able to assist you
1) purchase code
2) url of store locator with issue
3) link to screenshot of the issue
4) temporary WP admin access
5) temporary FTP access
Help! Mine is a multisite. Today morning all of a sudden it shows errors on all the sites: https://montra.in/store-locator. I have sent a mail also
It works now when I changed the Google API. But how did it work with the previous API and what do you think went wrong with the previous API?
Hi there,
That’s great news, it could be that your API key has expired, in addition, Google Maps will have a major update this coming June 11, 2018, more details available in this article here.
Can I add a custom background color for specific categories on the list of locations?
Hi there,
Thank you for your inquiry, take note that as per Codecanyon support policy here https://codecanyon.net/item/super-store-finder-for-wordpress/11334595/support the off-the-shelf product features will come as it as as per item description and live preview page, this feature is not available in the live preview page, however you can request our devs team for customization if needed via the contact form here https://codecanyon.net/user/highwarden .
Hi there, I have a real problem (I have contact you by mail, but I have no answer and it is urgent). I do not see + Opening Hours (all my stores have hours, and I don’t see them on frontend). If you can help me fast please. Regards
I have “re” validate Settings (without change) and now I see them…. I think there is a little bug no ? Regards
Hi there,
It could be conflict with WP theme or other plugins, if you can provide server details via the support contact form, we can open a ticket and get our tech team to have a closer look. Take note, as per Codecanyon support policy here https://codecanyon.net/item/super-store-finder-for-wordpress/11334595/support , our support team are from various time zones and we will reply within 1 business day.
Will this plugin support 500 locations? Thanks.
Hi there,
Thank you for your inquiry, yes the plugin can support unlimited number of locations.
Thanks. How about mouse wheel zoom? Is that supported?
Hi there,
Yes, there’s an option for the mouse wheel zoom at admin settings page, more details available in this knowledge base article here.
Thank you for your help. Excellent support! Looks like I found my map plugin!
Hi again,
I bought the plugin using a different account. When I set up the ‘Region’ filter (Region Address: MN), No stores appear. Is there a way to show all stores in any given state by using the region filter? If not; How do I disable the Region filter from showing on the front end?
Thank you
I found how to disable the region filter. Is there anyway to filter by state?
Hi there,
That’s great, as for region, you can enter state address at admin settings page, the store result lists will be based on the distance radius setting set at admin settings page, more details available in this article here.
i have blog of my website http://www.bikejinni.com/Used-Bikes-Prices-Valuation . how i can use this locator.
Hi there,
Thank you for your inquiry, if you’re using the WordPress version, you can use the shortcode at your store locator page, if you’re not using WordPress, you can try the standalone version and use the embed code at your store locator page. More details about embed code, available in this article here.
Hi,
I have more than 400 stores listed and would like custom markers for each store (which are divided in about 10 categories). Can I use a custom marker for each category or is there a fast way to add a custom marker to the stores (in stead of doing this manually for each of the 400+ stores).
Thanks in advance!
Presale question: Is it possible to embed Store Finder for wordpress to any website? I know the other standalone you sell supports it. thank you!
Hi there,
Thank you for your inquiry, only the standalone version and Mega Locator Theme which has similar look have the ability to embed, unfortunately, the WP version does not have this feature.
Hi, is it possible to create multiple maps, each with its own set of markers?
Hi there,
Thank you for your inquiry, there’s one database that maintains the stores and categories, you can use different shortcodes with categories on for multiple maps on different pages, more details available in this knowledge base article here.
I have actually found some plugins that can change category by adding suffixes to the url, like %c=US, is this possible with this plugin? If so, then I dont have to create pages for each country. thanks
Hi there,
You can use the url parameter for location, more details available in this knowledge base article here. The url parameter is only available for location at this moment, if you have a special request you can request our devs team to perform customization via the contact form here.
Take note, as per Codecanyon support policy here, the off-the-shelf plugin comes as it as as per live preview and features listed at the item description page, customization is not included in the support scope, however can be requested to our devs team if needed.
Jun 14, 2018: Outstanding reviews from our happy customer. Thank you, we greatly appreciate it!
Hi,
I have a question regarding the categories for the stores. Is it possible to ‘deactivate’ stores based on category so they won’t show front-end? Or in other words: can I select which categories of stores are shown in the store query? Thanks!
Hi there,
Thank you for your inquiry, there’s no feature to deactivate store based on category, however, you can modify the query from the code. As per Codecanyon support policy here https://codecanyon.net/item/super-store-finder-for-wordpress/11334595/support , the off-the-shelf plugin comes as it as per live demo page and features listed in the item description, customization is not part of the support scope, however can be requested to our devs team via the contact form here https://codecanyon.net/user/highwarden if needed.
Good morning, We have installed your plugin in our site and when we set show all stores and the default location is set in Zaragoza (Spain), the map shows New York City instead and no stores (neither those set in Zaragoza). Any idea of what’s going on?
Thanks!
