Hello! Just a pre-sale question. Can I clone my WP to another folder, for example, in the same domain? Just example www.mysitenow.com to mysitenow.com/testing thanks!
Thanks for your interest.
You can clone one website to another but on both you need to have the WP installed. Being a WP plugin, it doesn’t clone an website based on folders. An empty WP install is required.
Hi! thanks for your fast reply! Well both are Wordpress and of course for both I need to install the plugin, so I need to buy two license ?
You don’t need to buy two licenses.
Hi there. Plugin looks great. I just have a quick question regarding the Multisite.
I need to Clone/Migrate the entire multisite installation ( not just a site from MU ) onto a new domain. It will stay on the same server, just a different domain
Can this plugin handle the entire MU migration?
Thanks for your interest and question.
Yes, you can manage the entire MU or just a particular Site from it. Both approaches are available.
When using the migration module from URL, the migration gets stuck on /uploads. Assistance please. You might want to consider actually mentioning the PHP requirements, folder permissions, etc on the actual item page instead of leaving people second guessing.
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hi there, quick question.
Let’s say that my entire multisite crashes down and I will completely loose access to my admin and to wp superbackup dashboard.
( let’s say I have luckily created a full backup before this happened )
How do I proceed a RESTORE without admin access?
1. Does WP SuperBackup create an archive file and install file? So I will completely delete the corrupted install, then upload the archive file and the install file to the server and then run the install file, so it will unpack the archive and restore the entire MU just like it was before including the WP MU installation it self ??
2. Do I delete the entire corrupted MU install from the server and manually install a new installation of WP Multisite and then re-install the WP SuperBackup plugin.
Once done, do I run the restore process from my backed-up file??
How does WP super backup process restore or migration without wp admin access?
You can Restore from WP Dasboard r you can manually copy and replace the files via FTP based on what is stored into Backup folder.
Hi there, sorry, you lost me there.
I find all your answers really confusing. Your help & support section is not really helpful either.
I just gave you a scenario without the WP Dashboard. So if I don’t have a WP dashboard, what would be the step by step procedure to restore my site??
Do I need to manually re-install wordpress and your super backup plugin first before I can restore from the backup I made before the site crashed??
There are two options:
1) Install the WP and SuperBackup plugin to restore your data from WP Dashboard.
2) Use the backup zip file, to manually restore the files/folders and Tables into your DB.
That makes more sense, thanks
I got the error below for Google Drive backup and couldn’t figure it out.
Error: Fail sending Backup File superbackup_df5587df9946d3d62fc24aa8f8783551_3_1478302188.zip to Google Drive. Error calling PUT https://www.googleapis.com/upload/drive/v2/files?uploadType=resumable&upload_id=xxx: (403) Insufficient permissions for the specified parent.
Like the error says, seems you’ve set some permissions restrictions over the sub-folder destination.
Just get in touch with our dedicated Support Team:
thinking about buying, can you add zipto.space file service as they also offer FTP, and there the best by far..
Thanks for your suggestion. We’ll investigate and we’ll think about it.
Hi, I followed the instructions for setting google drive but it is not sending the files. I am getting the following error message:
Fail sending Backup File superbackup_df5587df9946d3d62fc24aa8f8783551_7_1478733279.zip to Google Drive. Could not json decode the token
How should I proceed?
Question ?? How do you know Super Back is backing up files ?? Their is no status bar, no indicators…nothing from what I can see. I create the snapshot and make sure all the settings are correct and then I click run now. I can see my browser icon spinning and it takes me the the main screen and at that point is shows the snapshot I created and shows last time run, which is nothing at this point. The browser arrow stops and nothing is happening. I have no way in seeing if it’s even running. Am I missing something ??
There is a big button tab called LOGS where you can see each backup proccess status.
my need is to have :
1) Centrally separated automated backups and restore of each indidual subsites of a multisite install.
2) be able to migrate a subsite of a multisite install, into a single site.
can I have this ?
Yes, all of those can be managed with SuperBackup.
Thanks a lot; in more details I can then restore one subsite only of a multisite install ?
Please, can you debate?
I seriously have trouble understand how the plugin works, I backup more that 5 time using plugin. The location file i check the file, 0kb. i tired FTP and Dropbox, making me think is plugin is unreliable,
I know your guys simplify UI for user easily to use, but lacking the core feature. Can i just backup the wordpress site on spot, and download it locally.
For now i feel overprice for this plugin, because cannot do a simple backup.
You can anytime check the Snapshot logs to see how the backup process it goes.
Also, once the Backup was done, you can download that snapshot from Restore tab, directly into your computer, even if was stored on an Online Destination.
I want to transfer 2 websites , how many license I need to buy, let me know, thanks
If you wanna transfer one website to another domain, only one license. If you wanna do that with multiple websites, a license for each website.
I already have my server at:
PHP Max POST Size: 50M
PHP Max Upload Size: 50M
and still the red triangles are there. What is the minimum size those have to be at?
Those values are just estimated based on your website usage and should be backup. Still, the warning are just to be aware in case something is not going well to see exactly where to pay your attention.
I got it to work, although the red triangles are still there. When it creates a backup on the cloud(Dropbox), it doesn’t append any useful information for us to determine which date was it created. If we choose periodically, I feel it should include the date at the end of the zip file. Currently, you’re just using a hash of sorts.
You’ll see which date when you will attempt to Restore, you will be able to pick between history versions of the same Snapshot.
Can I clone my whole wordpres site to a different domain?
Yes, for this kind of approach the Cloud module is used.
Hello ! This just a feedback i haven’t rated yet…. but i feel the plugin is very complex actually I will try to explain my frustrations here…
First, like NO other backup plugin, when we run a snapshop can’t you just auto redirect users to that ‘snapshot Logs big tab ?’ I searche for 10 min without guessing and then read comments here to understand.
The help doc from the plugin is so poor… i went to the knowledge base and haven’t find any simple explanations about :
- providing a simple example for :
Optional Destination Folder (full path) ??? Dropbox seems not to give the correct full path !! So can you provide a simple example ?
- By the way why dropbox is in the destination TAB ?? i searched it ! I was supposed to be into the cloud destination tab ?? => seems logic !
- How can i send a snapshop by FTP to a targeted folder ?
No help about that… it goes to the root on the domain name ftp…
Can you think about giving a ‘Megaupload’ cloud access. They give 50to for free !! Much Better and convinient for large site full backup …
I’m really fine to pay a high price for a backing up plugin (comparing to your competitors) but it has to be nice and clean – without so many frustrations…
Can you please fix some of them ? I haven’t rated yet… i will according to your answer and plugin imprvments.
Thank you very much for understanding.
P.S : otherwise the interface looks great !! Good job about it !
and i forgot… when testing the connection with dropbox…. it was a neverending NO result. After a certain time, it should say, no connection isn’t working…
Ok i understood now the difference between cloud & destination… but as i said it is very confusing in my opinion. Can’t you just rename the cloud top tab to : – Cloud setup – because it really makes sense then…
An feedback is always welcome ‘cause is the best way to going forward otherwise it’s mostly impossible to anticipate all the expectations and steps.
Because most of the backups are set to run periodically or a certain time and not instantly users are not redirected on Logs tab but we’ll find a way to do that for snapshots that are set to run instantly.
Yes, full path it may not be the right expression for Dropbox folder ‘cause is just the path from the root folder (ex: /home/backup)
The FTP has the Remote Path available as a sub-folder from FTP account.
MegaUpload it may be a new Destination added but the API of that service have to be investigated to be sure that is able to manage all what it needs into SuperBackup.
The Cloud section is for who wanna connect two websites via a Cloud workflow by setting the same Destination on both websites, one as regular Destination and the other as a Cloud Destination.
Hey, so in October the plugin was still working great. Now when I try to migrate a website none of the options are actually transferred. Any idea?
Hello, I bought the plugin but I’m quite disappointed. Seems it cannot backup in an easy way because the low max-execution-time. My hotsting provider cannot change it for me. Anyway never had this issue backing up my site (2 gb) with another plugin (UpdraftPlus). Please, could you give me a solution for this? Or I have to ask for a refound because this “requirement” is not listed anywhere. Thanks
Hi , Pre-Sale Question :
This plugin support RTL ( Arabic ) websites ?
SuperBackup is working on backend side and it doesn’t matter how website is set to work. It does backup after all.
Can I creat a popup logon from your plugin?
SuperBackup is a system for backup and restore your data. That has nothing to do with Login or Popup workflows.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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