cloning doesn’t work. I’ve tried doing everything and it just results in a DB error.
Please check the ticket.
The Support team will manage your ticket and we will get in touch with you. Stay close and follow the Ticket thread.
Been waiting for a long time Azzaroco
Pls upgrade to WP 4.9.x
The system is compatible with WP 4.9 being already tested on this WP version.
This is currently our issues and we hope that your plugin will be able to help us achieve this.
We have a multisite network under the domain mysite1.com, 24 sub sites/stores powered by WooCommerce.
We are planning to move each of these stores one by one to a new multisite network under the domain mysite2.com and would like to know if your plugin can help us to achieve this, once we have the confirmation we’ll purchase the plugin?
SuperBackup is able to manage and migrate singSites from a WP MultiSite environment.
This is a pre-purchase question. The plugin looks great so far and I was wondering if it’s possible to create staging sites and push the changes back to live with this plugin?
Even if SuperBackup is especially built for backup process, it can handles even this workflow, via Cloud section.
Awesome. Thanks for your quick response.
Hi, I purchased the plugin, installed it, then i added my google drive as destination, I also added a local folder as a second destination. Every time I run a snapshot it gets stuck at 50% when creating the ZIP file…I have tried it to point the snapshot to google drive and another time to local folder. it just stops at 50%...what shall I do?
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Just get in touch with our dedicated Support Team:
I try to install the plugin to a multisite environments and it doesnt work. I am getting this error “Could not copy file. indeed-wp-superbackup/classes/API/AWS/lib/cachecore/_sql/mysql.sql” Let me know the issue.
I have installed your plugin but when i try to add a cloud service like Dopbox or Google Drive and press save it gets stuck on redirecting and will not complete setup?
Please can you issue me a refund this plugin is not ready for commercial use, adding cloud services are impossible. I have asked how you did it and i have had no reply, i have tried to do it myself and i am still getting it stuck on redirecting. I don’t have time for this, please process my refund i will look for another elsewhere!
When will my refund be issued please?
This plugin fails to install on any 4.9x install of WP. Why is envato even selling something that’s completely broken?
The system have been tested on all WP versions released, including the last one v.4.9.2 and there was no issue with plugin installation or backup process either.
If you have any concern or problem you can get in touch with support team and they will have a look to find out what is wrong on your website.
I purchased this and have had nothing but trouble since. Filed a support ticket and got back answers that made no sense. Today, I went back in to the ticket system and found all previous comments had been gleaned from the conversation and only the last comment was addressed. Requested a refund AND filed a complaint with PayPal.
How to Clone steps ?
I can’t connect to the support website and the plugin won’t install.
Could not copy file. indeed-wp-superbackup/classes/API/AWS/lib/cachecore/_sql/mysql.sql
Be sure that you’re following all required fields for submitting a ticket. IT is important to provide the right username and to select the right product beside the purchase code submission.
Try to upload your plugin file via FTP, you probably have some restrictions over the server related to what files can be uploaded via web browser.
We have a Wordpress site on a test URL and would like to copy it to its final server / URL (migrate).
How can this be done with your pluggin?
You can accomplish that with the special module “Cloud” based on online Destinations (GDrive, DropBox,etc) or by manually managing the backup file.
This plugin is not working for me as I expected and have asked for a refund a few days ago in your support system, but no one is answering. Could you please contact me about this? (asap)
What do I have to do to get a reply from azzaroco?
Into Envato market, a refund request is proceeded on the market platform by the buyer and not via a support system and based on the Envato terms and conditions.
Would have been nice if you would have responded to my messages in your support website so I know what are the steps I need to do to get a refund instead of leaving the message sitting there without any response.
Could you please let me know what are the steps or where do I request a refund?
This is the first time I ask for a refund in Envato so I didn’t know how this process works. I hav now found the request form and sent you a refund request.
hi. first at all, let me tell you I have got hundreds of plugins in this site and another and your is the one that have satisfied me at most. thank you, keep doing a great job. Just one questions. I’m already setup dropbox destination, now I want to config FTP so I used port 21 and passive mode, but what timeout value do you recommend? please let me know, thanks.
One more question: I tried to setup OneDrive account, but instructions doesn’t match to OneDrive page. I already have both keys, but see where to place the Redirect URI. Also, it appears some User premises and App premises, but URI redirections is not there, so I don’t know what else to do. Please let me know, thanks. If you have a video or you know from a video in youtube it would be great. thanks.
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hi. I already tried several times and I get “Missing or invalid data – check the errors and try again” message for all fields (I mean every field, even my name). It happens in Safari and Firefox as well. What can I do? thank you.
Just be sure that you’ve properly complete all fields and pick the right Product. The support system is daily used by dozens of customers.
Hi. I’ve tried and tried for several days and it is not possible to open a ticket. Today it says “Missing or invalid data – check the errors and try again” but my license is fine and so my information is. Look: http://kiannuserver64.net/downloads/backup.mp4
However, this is the original content for the ticket I want to open:
Hi. The plugin works pretty well. However, when I have large backups they don’t finish. I think it is because some of the values in warning (http://kiannuserver64.net//downloads/backup_2.gif) so please let me do what values are needed or how to change them. I already tried to change some of them bu .httacesss or php.ini, but values still remain. So any advice is ver welcome.
Also, when I tried to open a microsoft account, the instructions doesn’t match to the interface (http://kiannuserver64.net//downloads/backup_2.gif), specially the URI, I don’t see where to place it.
Plugin version 2.2
Thank you for your understanding.
You’ve trying to open a ticket for another Product (Smart Popup) by using the license of another Product?
It’s logic why the ticket is not submitted.
ok thank you very much, you are right, my mistake. thank you for your help.
I have just purchased your plugin and need the minimum requirements for the system as I have 2 red triangles which it is not meeting the criteria but I cannot see what it needs to be at least before contacting my hosting provider. Can you please help?
The following items I will contact to my provider;
- My “PHP Max Upload Size”: 1G which I cannot go more than that on cPanel.
- It shows “PHP Max Execution Time”: 0 but on my cPanel Php Selector is set to “1800”.
Those stats are automatically provided based on your server configuration. Still, should be checked and followed only if something is not working properly ‘cause are with recommendation purpose, not required on the first stage.
Hello! I have a problem with migrating a multisite to localhost.
Whenever I try to restore (Restore or Cloud) i get a WP message and then the process will abort.
Ir comes this modal login window asking me to log in again: “Your session has expired. Please log in to continue where you left off.”
No matter what I tried to do, it didn’t work.
What can I do? Thanks for your help!
Backups (Snapshots) always stop at 50% and never get completed. No error messages or anything else were I could see the reason why.
Only found this in the servers logfile: WordPress database error Table ‘dbyxz.wp_cdk_iwp_clone_stats’ doesn’t exist for query SELECT * FROM wp_cdk_iwp_clone_stats LIMIT 0, 5000 made by do_action_ref_array
How to get the backups done?
I´d like to migrate a site but there´s no information in the docs how to get the URL or how to upload a file. I think the file upload is unnecessary because of the upload limit on most webservers – some even don´t allow uploading more than 20MB. So we need an URL – but there is nothing being displayed.
I expected to find a URL on the site were I build a snapshot but there is none. This really should be easy in a tool for migrating a site.
Are you sure anyone would like to read the info from the link https://developers.google.com/drive/v3/web/quickstart/php provided by the plugin to get the ‘Client ID’ and ‘Client Secret’ for Google Drive?
A “Super Backup” really should be easy and not only for nerds.
Please find a way to have an easy way to store on Google Drive (or others).
Those are the requirements provided by Google and there is not an alternative way when is about managing destinations as Google Drive. Otherwise, you can set a FTP account for your workflow.
I would also like the refund when I recover the backup the whole back website unconfigured I regretted!
Hello, I have a pre-sales question.
I have a wp website on a single site hosted by Hostgator.
Current domain = example1.com
I wish to move it to a site within my multisite environment hosted by Siteground.
I would like the new site domain = example2.com
1 -Is this something your software can do?
2 – Will all the posts/links rename to using the new domain – example2.com
SuperBackup system helps you to backup your data and even to move it into another place. It does not creates or manages domains and do not change the content stored into a website.
I have presale question about using superbackup with wordpress multisites
1- I dont’t use wp multisites and I have 3 working single sites
2- I need to create new site based on multisites and I want to add these 3 sites into it
3- I make backup for each single site of these 3 sites then I have 3 backup files one for each site
the question is
is it possible after creating the multisites site to create 3 sites on it and to restore the 3 backup files of the old 3 single sites Via superbackup
Yes, a such approach it may be possible to be achieved.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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