Hi Dunpeal_XP! Open a ticket here: https://odindesignthemes.ticksy.com/ so our team can check this out.

Please take a moment to read the support rules and check out the product articles and public tickets before creating a new ticket, as following them (like providing link and backend credentials) will save you back and forth time.

Best Regards!

I would be happy to do so, but when I create a ticket, I find that the product I purchased does not appear in the category I chose and therefore I get an error saying “Sorry, that purchase code is for a different Envato product.” Because the product I purchased does not correspond to the category.

Hi! We see the product on our end, can you force refresh and retry to see if now it appears? Thanks!