3813 comments found.
Hi, I’m getting the following error when trying to install Rocket LMS on my server:
Fatal error: The file /home/storage/a/44/dd/nextupead1/public_html/app/Http/Kernel.php encoded as type [1/81] cannot be decoded by this version of the ionCube Loader. in Unknown on line 0
Hi, for support please contact our team in CRM. We will help you. Regards.
Hi, may i know (1) how’s the Organization works? Org can have multiple instructors, if the Org purchased a SaaS package, (2) will all the instructor under it get the same package prviledges? (3) WHats the different between Instructor that register on his own Vs Instructor that added by Organization?
Hello,
1. In essence, organizations function similarly to instructors regarding the options available in the panel.
However, organizations have additional features at their disposal.
They can define their own instructors and students and conduct private classes exclusively for their members.
2. The SaaS plans for organizations and individual instructors are separate.
3. Organization instructors will not receive commissions from the platform, while individual instructors will receive these commissions.
Organization instructors can, however, hold courses specifically for students within their organization.
Regards.
Hello, A presale Question, Can this script be used internally in an organization to manage training of their employees
Hello,
Yes, we especially provided a plugin for this purpose called “Private Mode (Internal Mode)”.
Regards.
vhi…i have issue about SaaS package. already sent to support 2 days ago, waiting reply from team soon. thanks
Hello, all of your tickets will be answered in regular response time like before. Regards.
Hello RocketSoft Support Team,
I’m unable to reset my password to access your CRM portal in order to activate my license. When I try to reset it through the following page: https://crm.rocket-soft.org/index.php/signin/request_reset_password
I receive this error message:
Sorry, an error occurred during processing the action! Please try again later.
Could you please help me reset the password or restore access to my original account?
Thank you for your assistance
Hello, please contact rocketsoftsolutions@gmail.com we will help you. Regards.
Thank you for your reply. I’ve just sent an email to rocketsoftsolutions@gmail.com as you advised and I’m waiting for your response
Hi team,
I’m ready to purchase the entire packages you offer including plugins and and mobile apps, but I noticed the quiz feature, doesn’t provide explanations at the end. For example on our LMS inside the questions on quizzes we offer explanations, explaining why this answer is correct and why the rest questions are incorrect.
Do you offer such feature? because I couldn’t find it.
EDIT: explaining why this answer is correct and why the rest answers are incorrect.
Any updates regarding my request?
Hello,
Sorry for missing your comment.
This option is available.
The student can review the quiz after completing it to check correct and incorrect answers and the description provided by the instructor.
We attached screenshots as samples.
Regards.
Hi team, can you please point me on the demo site you have, where to place final description of a given question to check it by myself?
Hello,
You can log in as the demo instructor and check the “Quizzes” menu in the panel sidebar.
Please check the following image, which explains how to define answer descriptions.
Note: This option is only for descriptive questions.
For multiple-choice questions, the answer description is not available in the current version.
Regards.
How is possible to create a multiple choice question quiz without giving at the end of each attempt a description why this answer is correct and why the others aren’t?
Could you please let me know if you are willing to add this feature as we are a test prep provider looking to migrate our platform and we want both web version and mobile version.
Yes, we will add this option to future updates. We already noted it to consider this option in updates. Regards.
Sorry, an error occurred during processing the action! Please try again later.
Hello, kindly check your new comment. Regards.
Hello Rocket LMS Team, I’ve just purchased Rocket LMS on CodeCanyon. Could you please recommend the best hosting provider(s) for running Rocket LMS optimally—along with the ideal minimum specifications (type of hosting, required PHP version & extensions, compatible database version, CPU/RAM/storage needs, and optional components such as Redis/queues, SSL, backups, and CDN)? If possible, please include example providers and suitable plans/packages so I can subscribe right away. Thank you for your assistance!
I have installed the Rocketsoft LMS platform on a cloud server in Indonesia. My question is, why when I first log in with admin@demo.com and the password: admin to set up the dashboard page, logging in as admin is unsuccessful? Please provide an answer. I have created a support ticket but have not received any response or answer from Rocketsoft
Then, to change the language from English to Indonesian on your platform, is there any support service provided? Because we will be changing all the content on this platform to Indonesian
Hello, for support please contact our team in CRM. We will help you. Regards.
Hello Author. Is there an option to bulk enroll students to courses ? And also bulk registration of students to portal?
Hello, the bulk import option will be added in near future; the bulk enrollment option is not available. Regards.
if i puchase Rocket LMS – Learning Management System , will i be able to edit the home page as an admin role ?
Hello, Yes, it is possible. Regards.
any license to use this script for 100 installations on different domains?
Hello,
Each license is for a single end product.
Regards.
Hello, before making a purchase I would like to ask: I plan to build a website mainly focused on online multiple-choice exams, vocabulary learning, and document sharing. Could you please let me know if your LMS fully supports these core features? Thank you very much for your support.
Hello,
Yes, it is possible.
You can use Rocket LMS for this purpose.
Please note that you will need to purchase the plugin bundle in addition to Rocket LMS to access features such as quizzes and assignments.
Regards.
HI Team
Where is the update that was supposed to have been released by the end of last month?
Until now, we have still been unable to get the site running without those critical fixes.
Thanks
Hello,
If you face specific bugs, please report them in CRM.
Bug reports don’t require an active support plan.
By the way, the update (v2.1) is in progress. Our developers are working on new plugins now.
Regards.
- What’s the backend and frontend stack used in this project ? - what’s the current students Identity Approval process ? and can the organization role view/download the student’s files attachements ?
Hello,
1. We used Laravel and the Blade Engine for development.
2. The main identity verification process applies to instructors and organizations.
They can submit their information by filling out the “Become an Organization” or “Become an Instructor” forms.
The admin then has the authority to approve or reject these submissions.
Additionally, there is a process known as “Financial Approval,” which is applicable to all user types.
This process is related to the payout system.
Users must provide their financial information in order to receive payouts.
The admin is responsible for reviewing this financial information and granting approval. Once approved, users can receive their payouts.
3. This option is specifically available for instructors.
Regards.
What can students who purchase video courses on the site do to prevent them from being recorded via screen recording and distributed to others?
Hello,
For support, please contact our team in CRM.
Regards.
After viewing the courses, you need to click the “I have completed the course” button. This is useful for students who click the “I have completed the course” button without viewing the course. Can the system automatically complete the course after viewing the course to the end? and I want to know where you got the icons and pictures on the site because when I try to change some things on the site and put a different icon on the site, it is different from the standard images and icons of the site and the site becomes ugly
Hello,
For support, please contact our team in CRM.
Regards.
Hi, I’ve followed the documentation and even read other comments in this section, and I can’t find any help. How do we activate live video stream classes? I’m using Agora and I have the App ID and secret, but when I create new classes either under the system admin account, or an instructor account, there’s no option for creating the link and testing it.
Hello,
For support, please contact our team in CRM.
Regards.
Hello , PHP 8.1 end of life is Dec 2025 , When you are going to release new update for php, Also try to push for newer php for less Vulnerabilities, Can you also swap Ioncube for something else for your licneces , There are tons of options available .
Hello,
We plan to upgrade the PHP version in future updates, but honestly, there are more important improvements in the queue.
About the license verification process, iONCube is the most secure option for us and consumers.
Regards.
can i work in localhost to setup without lacanse or can i work online admin only
You need to activate your license on the localhost. You can create a domain in your local environment.
Can we add custom payment gateway to this script?
Hello, Yes, it is possible. Regards.
