154 comments found.
The calendar doesn’t open. When I click on the 3 dots to open up the calendar, it is stuck on “Please Wait.” I did update the plugin. – http://www.arterestaurant.com/book-a-table/
Hi. This is known issue introduced by WooCommerce, try to disable it and see if that has an effect.
Hi, how are you? I’ve purchased 10 licenses and I’m about to buy the eleventh.
I’m experiencing two serious issues, which I believe are bugs rather than configuration problems. Could you help me resolve them?
From time to time, the plugin language switches to Danish (Denmark) on its own. Sometimes I log in and find it set to the wrong language.
An even more serious issue: when customers reply to the booking confirmation email, their replies don’t go to the customer’s email address but instead to the website administrator’s email address. How can I fix this?
Also, it switches to “Dansk” both on the main “Common settings” page, and in Advanced settings under Place information, where “Language for emails” changes to “Danish (Denmark)”.
Hi, thanks for feedback. I will deliver fixes this week.
Both problems? Thank you!
Hi, as of today—almost 14 days later—this issue is still not resolved. It’s quite serious because customers keep replying to the booking confirmation email, and their messages are delivered to the website manager/admin email instead of the restaurant’s email address. This is an urgent bug, because it causes the restaurant to miss many important customer communications (questions, changes, special requests, etc.). Could you please provide a fix or a workaround as soon as possible?
Also, the “booking confirmed” email is being sent from an address outside the restaurant’s domain. In this case, the sender is no-reply@reservationdiary.eu, whereas it should ideally be an address belonging to the restaurant
Hi, the fix was provided a week ago. Can you please double check and if not fixed, please send steps to reproduce to info@reservationdiary.eu
“booking confirmed” – in settings please find SMTP settings and enter credentials there, then those settings will be used to send emails
Absolutely not true. I bought another plugin license a few days ago (“Version 25.0828”); emails are still always sent from the WordPress admin, not from the restaurant email set in the plugin. Also, as I told you, booking confirmations come from info@reservationdiary.eu
Hi, this “emails are still always sent from the WordPress admin” is fixed in version 26.0.1, save settings in plugin settings page, and then try to send.
26.0.1? here the last version is 25.0828. How can we have this update?
You should see new version in your CodeCanyon account, and download it from there.
I’m using the latest version of the plugin (26.0.1) and I noticed several bugs related to languages, this time. Many texts are still in English on both the front-end and back-end even though the site is in Italian, and some strings do not appear in the translation files (e.g. in Loco Translate), so they cannot be translated manually (the new option for modify the reservation).
In loco translate you need to click “Refresh”, then it should pick new translation strings. Please send you language findings to info@reservationdiary.eu we will help you to resolve.
Hi
Pre Sales Qtn if you don’t mind.
1. If I want to display the restaurant booking widget on the restaurant listing page, of my wordpress site, do I simply add the shortcode ?
2. Is it possible to customise the colours & font style of the plugin to match my project ? The corporate color of my project is black b/g & orange text.
My Project screenshot
Thanks for the prompt response.
Since my CSS technical skills are limited, does the plugin support include the CSS style customisation ?
Secondly, you have’nt anwsered my 1st qtn. How do i add the plugin to the page ? Do i add the shortcode ?
Rgds
Yes, you just add a shortcode to any page you want it do display. Please note that only one shortcode will work on the page.
Inside plugin there is no styles, only via theme CSS override. You can hire our developer to fix. Send request to info@reservationdiary.eu
Hi
The plugin includes 6 months support, do I need to pay extra fee for customisation ?
but in short: What’s not included in item support: Item customization
Thanks.
Hi, I’ve sent you an email because I need some help managing two booking modules on one of my client’s websites. Could you please check and get back to me when you can? Thanks!
Ok, will process email request then
You have a reply
Hello! It’s possibile moving the license from one domain to a new one? One of my client want to change his domain name. Thank you!
Hi, yes, when you install plugin to new domain, you have to update API key in database from old domain. License is connected to API key. If you need additional instructions about how to update database, please send request to info@reservationdiary.eu
Hi, Our restaurant operates in two dining sessions—lunch and dinner. We would like to offer customers the option to first select their preferred session (lunch or dinner). Based on their selection, they should then be presented with the available time slots for that session, rather than displaying all time slots at once. Is this functionality possible?
Hi, thanks for interest in plugin. Current version shows all time, in order to make user select of session some development would be needed. Please send offer request to info@reservationdiary.eu
sure… I have just sent you an email
Hi, I’d like to set up my restaurant’s reservation system. I have 2 tables for 2, 7 tables for 4, 5 tables for 6, and 2 VIP tables for 10. Customers can book and pay a minimum of €10 per person using Stripe during three time slots: 5 PM to 6:30 PM, 6:30 PM to 8 PM, and 8 PM to 10:30 PM. I also need backend admin access for bookings.
Is it possible for you to show me a working demo of both the frontend and backend via a link? I tried your backend but couldn’t see the frontend after configuration. Furthermore, everything deleted after a few minutes, preventing me from running simulations.
Please help me get a persistent example where I can log in and test everything. Thank you.
Hi, please send me your contact details to info@reservationdiary.eu and we will agree on next steps.
How much does the plugin with WooCommerce cost?
Addon costs 200 USD and includes support with setup
Hi, How to add a Google reCAPTCHA to the reservation form? thanks!
ps: The SMTP platform BREVO requires a captcha.
Hi, the only way now is to change plugin code (develop) and add captcha logic there
How can I open reservations on a day that I am normally closed?
Pre-booking question, Where can we see all previous and future bookings?
Hi, Servers can find reservations in dashboard: http://upcoming.reservationdiary.eu/en/Entry2/89a08039-2c68-47c4-978c-3acb3e9989ea
Also there is a list of all reservations in Settings -> ReDi Booking -> Reservations
can you help me?
solved.
Hi, I need some clarification about your plugin. Below are my client’s specific needs, and I would appreciate it if you could confirm whether these features are available: 1. The option to hide the table layout from being visible. 2. The ability to manage bookings in multiple languages, i.e., sending rejection or acceptance messages in different languages. 3. The ability to send an email to the customer either before confirming/cancelling the booking or after confirmations. 4. Automatically blocking bookings on specific dates when the venue is fully booked. 5. The option to add specific requirements, such as indicating the number of vegans, children, etc. 6. The ability to apply a fee when booking a table for more than 6 people. If so, what payment methods are available? 7. Are there annual fees to maintain plugin?
Buongiorno,
Thank you for interest in our plugin. Please see answers below
1. Plugin does not have table layout, it only allows to define tables and their capacity, to instantly check if reservation can be made. 2. Yes, here are about 20 languages supported (Italian supported). If language is not presented, it can be added with help of translation plugins and we can help with that. 3. Yes, in manual reservation mode, system sends email saying to wait for reservation confirmation. If rejected or confirmed, another email is sent. 4. Yes 5. Yes, by adding custom fields, you can collect extra information from the guests 6. Yes, but it’s not in the package. Extra addon must be purchased to accept pre-payments. Addon connects to WooCommerce, and payment method are all possible payments that WooCommerce offers. PayPal, Stripe, Credit Cards… 7. No fees, it’s a onetime payment.
Buongiorno, 
Thank you for your reply.
One question on point 6: where do I buy the addon? Is there an option to set it to only request payment after a certain number of seats have been exceeded (e.g. over 5 booked seats).
I have seen the mobile version of your system, but I see that in the booking summary https://prnt.sc/a6GHKOfuRlle the e-mail is not clickable and I guess the phone number is not either.
I also cannot see how I could exchange messages with the customer. For example, as soon as I receive the booking, he might have requested something particular from me and I would need to reply to him and wait for his further communication.
Then I wanted to know one last thing. How does the integration with WhatsApp work? What does it do and with what functionality does it integrate into your plugin?
Inside the plugin there is a page with addon, similar to this one: https://wp.reservationdiary.eu/en/f93744e3-e3e0-4489-8110-b8ead8c51c1d/18328/AddonInfo
There you can find all addons and purchase one.
You can define multiple rules when to ask for prepayment, like quantity or specific day.
e-mail is not clickable and I guess the phone – not clickable, tell me your use case and it’s easy to change according to your needs.
exchange messages with the customer – when customer replies, that goes to your email inbox, and all conversation is happening there.
Integration with whatsapp is done via provider, like Twilio. They want to register templates that is sent out and approve every template and every change in template to avoid spamming.
I am looking for the list with all shortcodes. For example, direct cancellation of the booking from the guest, or that the guest can directly change his reservation himself via the shortcode
Hi, there is currently only one short code, that opens reservation form with a link to cancel the reservation. You can include the link to the reservation form, where user can click on cancel link. What can be improved, that cancel form will be prefilled with client information when link is clicked.
Can’t you create a shortcode where I can lead the guest directly to a “change reservation” or “cancel reservation”. It would change the guest’s process extremely positively.
Yes, it can be done, I will add it to wish list for next versions
thank you 
what to do if the plugin is active but the interface is not displayed on the front end? You can see the code: [redirestaurant]
Hi, [redibooking] is the correct short code
The language changes by itself and I can’t set it to Italian. I always set it to the first Dansk entry. My Italian customers receive emails in Dansk and I don’t know how to solve the problem.
Hi, it can be changed in Advanced Settings -> Place information -> Language for emails.
as I already wrote it automatically returns to Dansk on all the sites where I use your plug-in
Link to the screenshot: https://ibb.co/FVDCBSP
Hi, if you have translated it, please send translation file to info@reservationdiary.eu and I will update the plugin.
Please send your web site url to the email I will suggest you a style fix. Usually it depends on the theme where it appears.
In 10 days the restaurant … will close for lunch (it was open before) due to the new summer opening hours. How can I close/change hours from a specific day onwards?
Hi, Try this approach: Use blocked time for that specific part of the day. When period of summer opening time starts, then you can already update open times, and create 2 sets.
I can’t figure out how to do it. Can you help me? Block only the lunch period from Monday to Friday from 3rd to June.
Sure, either block time here: https://calendly.com/reservationdiary/demo?month=2023-04 or contact me on via info@reservationdiary.eu
How does it work if I have two restaurants and only one website? I would like to manage reservations for the two restaurants from a single site. Maybe with the possibility of choice.
Currently this version of the plugin is for 1 restaurant. I can make some adjustments for you, but you would need to buy another license for 2 restaurant.
two licenses for 1 site and for two restaurants. OK Can we see how the changes will be made? have you done something like this before?
I will install new version of plugin and configure it in a way that 2 restaurants can be operated.
I din’t see any difference, sorry. Always the same.
Here is one more, but as it’s a tests they may look similar, but that different restaurants: https://foodnote.plus/sample-restaurant-reservations-1/
I looked at the demo you sent me but I don’t see any difference. There is no selector to choose the restaurant. As I told you, my client has two different restaurants in the same city. Via the same site and web address. It’s possible?
Hi, yes, it is possible.
There is no selector of restaurant on the plugin itself, you can add a page with 2 buttons: reservation for restaurant 1 and reservation for restaurant 2. Example of first restaurant link: https://demo.redibooking.com/ and second restaurant link on the same web site: https://demo.redibooking.com/second-restaurant-test-page/
You should clearly see the difference in open days and available time
ok for now I’ll buy another license. As soon as I get the customer’s approval, I’ll take the second one and will you take care of fixing everything?
Yep, please contact me by email info@reservationdiary.eu with the new API key and I will provide you with instructions.
mail sent.
my restaurant is open every day except Monday and Tuesday for lunch. I set the times to “simple configuration” but the restaurant is always closed! How do I set it to be open every day except Tuesday for lunch? It seems simple but I don’t understand it even reading the guide. The other days I open at 1pm, close at 3pm and reopen for dinner at 8pm and close at 11pm. How do I set this range?
Hi, in such case you need to configure via Advanced Settings -> Open Times. If you want I can organize a video session with you to demonstrate it.
