85 comments found.
i keep getting Geocode was not successful for the following reason: INVALID_REQUEST when trying to use the address function, please help
Hello and thanks for contacting us. We definitely need to check your website to understand the cause of the issue. Can you please a helpdesk request, and include the link to your website? Our helpdek form is at this link:
https://qantumthemes.com/helpdesk/Thanks for your kind collaboration
ok i emailed you all the screencast to the issue via the site form, https://app.screencast.com/VG0KPtQBYJefw check it out here
Hi Danny, you have a misconfiguration in your google api account. i’ve replied to you both via email and on the refund request including a video that demonstrates that the cause of the issue is the incorrect setuo of the google account.
In the same video you see a second test with another account that is correctly set and works.
Please check the email for more details.
Regards
I have 2 problems and the support stoped responding… It doesnt load when inside a tab and it doesnt show all places
https://leveluphomeremodeling.com/work/Hi Anna, we were actually waiting for the login. You’ve got a reply, thanks!
Hi, do you think is possible give a permission to user to upload the photo on front-end? Could be useful for example social login (Google or Facebook) and after that user upload photo in website. Thanks
Hi, technically everything is possible, but our theme doesn’t have such feature. Best regards
Hi, I would like to purchase this plugin but I don’t understand if there is the possibility of automatically inserting all my posts that I create via ACF. so if I create a new post with a location passed as a custom field this post is put directly into the map?
Hello, I don’t understand one detail: do you already have address, latitude and longitude in ACF and want to use the existing data for the maps? If yes, we can write a script to make this (an automatic procedure) so if you have hundreds of locations they can be automatically added to the maps.
sorry I explained myself poorly. I created a ‘Custom Post Type’ for events and I create each event using a custom field (ACF) to which I assign name, photo, date and place. what I would like is: 1) that every time I insert an event it is displayed on my map automatically 2) that only events with an event date (assigned via ACF) corresponding to that of the current week are seen on the map. Is there such a filter or do I have to implement it with code?
What you mention cannot be achieved “automatically” since our plugin cannot have built-in instructions to fetch data from other plugins, especially from custom fields added via ACF. Such solution would require to have an extra piece of code doing it. For instance, a plugin adding an automation to do what you mention here.
If I purchase the plugin, are you able to provide me with the code and support necessary to implement my requested functions?
Hello and thanks for your message. The cost of the license doesn’t include custom coding to achieve specila tasks. We can provide a quotation for this, after checking your website and making a test, but that would be quite more than the cost of the plugin, perhaps a couple hundred dollars, since a hald day goes for sure to do what you need.
Regards igor
Hello. I am looking to display my posts on the map (not locations) and display the post feature image thumbnail in the pin and the box with a link to the post instead of the directions link. Is this possible? Thank you
Yes is possible just enable posts in the options of the qtplaces
Hello, does the plugin allow you to upload a custom icon (pin), for example a jpg or png image?
Hi! You can choose any icon from the Material Icons set from Google (are hundreds) or you can upload a picture
Thanks for your answer. The last update of the plugin was on April 15, 2022, can there be compatibility problems with the latest version of wordpress and recent themes?
Hi, there was no need for additional changes but if you encounter any technical issue please get in touch, we will provide a prompt solution. We include it on any of our themes so is distributed on thousands of installation. No problems were reported so far (people are loving it).
Thanks!, I have one last question, my client needs a pin like this (please click the link):
https://gtec.com.ec/img/pin.jpgIs it possible that it shows like this?
Please help me with this question
Sorry not possible
Hi, I would like to purchase it, but i would like to know if we can set a point with geolocalization and if we can add a link on any points to any post or category ? Thanks again for this plugin.
Hello 1) You can assign the location fields to any custom post type of your website, just enable them in the options
2) If you set your google api to enable geolocation, our plugin will find the coordinates for you from the provided address, no need to search them manually.
Best regards
When this plugin will be fixed?
Sometimes the pins in the map are working.
But most of the time they are not working.
Looks like if you try to click the pin if the map is not fully loaded the pins block, and you are not able to click any of the pin in the map.
This is happening in your official website also.
Website reload sometimes help.
But this is very annoying when the pins are not working, and when you click the pin nothing happens and if you double-click it the map just zoom in.
So to make the pins work, you need to reload the website and check if they work.
If not, another reload until they work.
Is this related with the error -
google.maps.event.addDomListener() is deprecated,
use the standard addEventListener() method instead:
https://developer.mozilla.org/docs/Web/API/EventTarget/addEventListenerThe feature will continue to work and there is no plan to decommission it.???
Dear QantumThemes please take a look with this as this is a very big issue!
Thank you!
Tried in, Google Chrome, Brave, even Internet Explorer. Same issue.
Hello, “addDomListener” is part of the Google Maps RichMarker code, is not from our code, so we cannot change Google code. It’s deprecated but works though since is a soft deprecation.
if you have many pins and the map takes a while loading, it’s normal that it doesn’t work correctly until is fully loaded.
Thank you for your quick reply.
The problem is that when the map loads and the user tries to click a pin on the map, the pin will not work, after that even if you wait for the page to fully load, the pin will still be blocked and will not work.
I don’t know why, but even if you don’t touch the pin and wait until the page is fully loaded, sometimes the pins are blocked and when you try to click them, they don’t work.
So what could be the problem? How can we fix it? Pins should always work. and if the map has to be fully loaded to work, how do we add a loader to block the user from clicking the pins before they are fully loaded? so the user will not block the map and the pins will always work?
This issue is very annoying.
Thank you for your answer!
Yes!
As I mentioned in my first comment, this is also happening on your official demo site.
I thought it might be related to my computer, browser configuration, so I tried using a different browser, but same problem.
I also asked my friend to do a test, and he had the same issue on my site and on your official demo site.
The pins are blocking and there is no way to click on them.
The only option is to refresh the page and hope they will work.
Sometimes something gets unblocked and works all the time, but I don’t know what is blocking and what is obstructing the operation.
We even tried to use Firefox but same problem.
Since you’re the only one having the issue that’s definitely a problem happening on that specific browser or computer, we have this theme in bunle with a dozen tehemes and a total of about 30 thousand installations, nobody ever reported such issue… Can you grab a video of the issue with quicktime or OBS and send it via email to support@qantumthemes.com? Also, make sure please to include your browser version and OS version. Thanks
I will do it, thank you! For your answer!
Update to Wordpress 6 soon?
Hi, that’s probably not declared but is widely supported and tested
1. Is it possible to add more Content to the pop up? More Text more pictures etc. 2. Is it possible to show the current location of the page visitor?
Hello, sorry but our plugin doesn’t do any of those 2 things. Regards igor
The plugin is very good, and more importantly, it gets one of the best and responsive support team I have never seen. Strongly recommend !
very appreciated, thanks for the feedback!
Hello, I recently purchased this plugin. However, it doesn’t seem to be working with Google’s API. I’ve implemented my API key and enabled all maps-related API’s in Google’s developer console but I still get an error “This page can’t load Google Maps correctly.” Thank you.
As well, I’ve copied the example shortcode from your site but the map doesn’t seem to be showing the category filters.
Hello, it means the API was not correctly set up. We can provide full guidance from our helpdesk:
https://www.qantumthemes.com/helpdesk/forums/forum/qt-maps/ also, please make sure to read the guide at this page: http://qantumthemes.com/demo/qtplaces/google-maps-api/best regards
Pre-Sale – any chance of an Open Maps integration as an alternative to Google? Any responses appreciated.
Hello! I’m sorry that’s not possible currently, regards
HI, can i check if this plugin need to pay for Google API ? or if the free is good to use already? thanks
no need to pay unless you have a billion visitors a month
Hello, how to activate the cross to close the window of a place … ?
Hello! I’m not sure what you mean exactly, as I’m not from Support, please contact us via helpdesk, and make sure to explain in detail what you want to achieve.
Our tech staff will help you much better than on this generic forum
thanks!
https://www.qantumthemes.com/helpdesk/forums/forum/qt-maps/Hi, Do you have version of this map for WIX?
Hi, wix doesn’t have plugins, this is for wp 
Hi, When I display only one location, the maps zooms in very close. Is it possible to specify or select a zoom level to see more of the area around the location (standard)?
Thank you.
Hi, you can set the autozoom parameter off in the shortcode. You can’t set a custom zoom level, because that is in the source code, so it can only be on or off.
Hi, great plugin works fine. Just question where i can change image height of image that open when you click on marker?
Hi! please try adding this css in the customizer:
.qtPlaces-container .qtPlaces-map .qtPlaces-mapcontainer .qtPlaces-mapmarker.active .qtPlaces-marker-img { height: 180px !important;}
if you need further tech help, i’d recommend contacting the helpdesk
regards
it works. thank you
Perfect, thanks for your kind feedback
Hello. Presale… do you guys offer a demo trial? Purchased another map plugin for a different project and had some headaches with it.
if you are not happy we provide a refund, there is no demo because once you have it, is impossible to ask a customer to pay.
Rebards
“GeoCode this address” this address is not working for any address i put in. I have a api key installed, barebones wordpress install. Any ideas why it doesnt work? 
It says “request Denied”
I got the Geocode to work. Im just missing a “featured image”. Ive clicked the top bar to see if featured image is disabled but its not there as an option. I can add featured images to posts but not places. Any ideas? That should be all i need. Thanks!
I got it working. No need for support.
Hello, sorry for the delay but is no 8AM here, so couldn’t answer earlier. I’m glad you had this figured out, guess you had some issue setting up the google maps api key, which is the tricky part…
