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Is there a demo user login for the client side and admin side?
Login ‘company’ is client side.WordPress Admin Side Extension will be published soon.
it will be way cooler if you can develop it into php
Currently i do not have such plans, since i am WordPress Developer.
Nice. Love it.
Had allot of potential as a support platform but would work better independent of (without) WordPress.
I would buy a dev license in a heartbeat if it was in php.
Nonetheless, Good luck with sales.
hard to see anything when there is no demo content.
I am currently working on documentation and content…
So does this plugin add a custom admin theme when you activate it in the admin?
No, It uses its own framework which has nothing to do with WordPress Theme. A seperate theme directory inside plugin.
Right, I understand that. So once activating this plugin, this will change the look of my wordpress admin?
I see, after playing with this. I see this requires a multi-site installation for it to work?
No, You do not need Multi Site installation, all you need is just WildCard Configuration.
It will not change the look of WordPress Admin, it uses its own template.
You have any planned to create extensions. for envato support ?
Do you mean using Envato tool kit to identify if customers are applicable for support?
Yes something like that. This will be used for verify purchased
Thank you, I have added in my extension ideas, i will see what can be done. meanwhile i will also disclose the developer documentation just in case other developers would like to contribute.
Good plugin. Buying it soon. Any update coming up?
Not yet, but i will keep you posted if there is.
I couldn’t even manage to make the demo work!
Can you please explain what exactly do you mean by that?
Your major competitors give instant access to their helpdesk platform. This extra step of registering didn’t convice me buy your plugin.
Login is given in the image of item. i am not competing, just helping the community. the benefit of item is way more than the price.
Hi. I think you have created a great plugin.
However, I have two questions for you:
1. What new features will bring the next version?
2. – The extension ‘CREATE USING EMAIL TICKET’ send email responses to customer?
1. The plugin itself is extendable, features can be added with ADDONS, i am waiting for few more sales and feature requests. Since Helpdesk System Business Model is already out there in market it would be good to have all the features available in any good helpdesk companies.
2. This extension will allow users to create tickets by sending email to specific email address.
Hi, if have 10 companies, can i be able to create company help desks with individual login details for each on my website?
Yes sure, 10 Registered Companies, With 10 Different Company Admins.
Hello. It has option to open a tickt without this logged in word press? But that is required insrir name and email?
As for the main plugin there is no option to enable guest tickets, however if you use the email ticket extension this will enable guests to simply email on specific address to create a ticket.
Hi , I liked your plugin so much , and I need to be sure about something before buying , My website is RTL direction , and my theme support RTL , Is your plugin support RTL ?? Aslo I can translate plugin language to Arabic language or not ?
Currently Arabic Language is not supported. This will require some custom work, You can place an enquiry of Envato Studio https://studio.envato.com/users/alisaleem252
It seems the downloadable is not working and cannot be installed. Either by Wordpress plugin installer or by manually uploading the files to the server. I believe it is missing a critical file in the plugin root folder. Can you please help?
Please Provide atleast 24 hours to author to respond next time.
Hi Ali, Sorry for that. I was just in desperate need to get this working. I can re-buy if it is now working. Please let me know.
I was investigating the issue with file, it seems the php files were removed, i have reported the issue to envato team, in the meantime i have re-uploaded the plugin files, but still not sure if that is going to fix the issue. I will let you know once the issue is fixed on envato side.
Hello, ok great. Please let me know when its 100% working and I’ll repurchase. Thank you.,
Congratulations! Amazing Work, GLWS
Unable to test * customer – Customer for user and password. I still tried all variations of capital letters, still no help. Same with company – company.
I just signed in to reassure the login details, which browser are you on? .
I have a question (or a few). Right now I’m using a conditional logic online form plugin for all website change requests, meaning depending on what their selection is, certain fields appear for them to fill out. Also there is a lot of custom fields (Department, type of request, etc.). We can’t just have a subject and text box – otherwise we do not get the information that is needed to complete the request.
But now I have another person assisting and it is difficult to know what they have completed or who is working on what – so I need a plugin of this nature so all the info is in our WP Dashboard.
So here are my questions…for now :
Does this plugin allow any kind of conditional logic?
Does this plugin allow there NOT to be a login for those making a request? (all submissions are from our office and only accessible through our intranet and not open to public – so no login for anyone to complete a form – my assistant and I would be the only ones to see all the requests in the dashboard)
Hi, could i make a suggestion. Could you implement categories to group your tickers? and search filter, e.g. search by date. Thanks
Yes, you will get this in next update. thank you for your suggestion already working on it.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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