alisaleem252

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29 comments found.

A pre-sales question: how can I register as a customer? Thanks!

Hi,

Is this product a Plugin or Theme? I can’t figure out. I’m looking for a support desk theme and I wanted to see if there are others than this: https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 before buying it.

Thank you

Its a Stand alone plugin with Integrated Theme, The Plugin handles all the front-end features as well.

How do I install Plugin?

Hi, Like any wordpress plugin, Kindly send me a message if you need additional support. :)

I sent you a message.

I need to install And how to use it

Can the plugin support Thai language?

Hello,

Question before purchase

Need function 1 and 4

1) Do you add function? Sending invitation to participate in the survey This automation sends a note e-mail 24 hours after the resolution of a ticket. Users receive a scoring request for all their resolved tickets

in place an e-mail, directly after closing a ticket, which will ask the user if he is satisfied and will provide him with comments.

2) Pot file

3) Knowledge Base Create a FAQ based on a ticket Group FAQs into topics Set custom Icons for Topics Live search for FAQs Track FAQ views 3 Built in widgets Order FAQs by View / Popularity 2 Layouts (boxed, list)

4) Livechat Start a chat with a new subject (new ticket) Enter a chat with a given ticket ID Send a message (new ticket) when no agent is online Every chat conversation will be saved

5) Compatible with https://codecanyon.net/item/armember-complete-wordpress-membership-system/17785056 Compatible with https://themeforest.net/item/helpdesk-wordpress-support-center-theme/17045854

Thank you

مرحبا

هل الإضافة تملك قالب خاص به يمكن وضعها كواجهة للموقع

Yes the plugin has its own theme.

Hello, I would like to know if you have ticket categories rather than just titles. I would like to receive tickets in categories so they can be assigned to the right agent. And can the categories be company specific?

Currently there are no ticket categories, but i am working on it on next version.

when can we expect the next version? pre-buy requisite for me

The update will required time, may be 2 weeks, i will let you know once the update is deployed.

note: the demo administrator password does not work

Hello I’m evaluating your plugin and I’ve seen that you have an external service to manage tickets open with email, the plugin we should install in a company where all employees have an email and handle different issues, questions: Do you confirm that the assistance service works with just one email so that I can not manage the mails of the individual employees / agents? If the customer who sends the email has a site account, is the email associated with the account? Can an email be associated by the agent to an account later? is it possible to associate a ticket object with an agent, so if a ticket is opened to the administration, that ticket is managed by the agents dealing with the administration and not by others? Can I configure a ticket opening form open to all then public and only one to certain roles?

thank you marcello cama

i am looking for ticket system where there are two mager profile one is poster where he post aticket then based on location then the other users get the ticket notification based on the location provided and send reply they are available then poster of the ticket choose between the list of repliers one of them

need it to be automated

Hello, I am interesting into buying your script but i just want to confirm my requirement even if it is not there if u can customize i m ready pay for same too.. 1. Multiple company will have shared (Common) Customer Support Agent. 2. We Should able to manage Which Agent can support Which Company. 3. Can we add more fields into Company and Ticket Page? 4. We need Reports based on Number of Ticket Created, Modified etc so based on that we can identify how many number of calls came today. You may add my skype id:Puneet936 to discuss detailed requirements.

Hello, I am interesting into buying your script but i just want to confirm my requirement even if it is not there if u can customize i m ready pay for same too.. 1. Multiple company will have shared (Common) Customer Support Agent. 2. We Should able to manage Which Agent can support Which Company. 3. Can we add more fields into Company and Ticket Page? 4. We need Reports based on Number of Ticket Created, Modified etc so based on that we can identify how many number of calls came today. You may add my skype id:Puneet936 to discuss detailed requirements.

1. Yes Multiple Companies can have Common Agents. 2. Yes Company Admin Can manage that, Not the administrators. 3. Currently you cannot. 4. Reports are not part of it, Only Current Status of tickets are availabe.

If you need some custom work, like for point 3 and 4 you can contact me on Envato Studio.. :) I would love to help. https://studio.envato.com/users/alisaleem252

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