This author's response time can be up to 1 business day.
A pre-sales question: how can I register as a customer? Thanks!
Is this product a Plugin or Theme? I can’t figure out. I’m looking for a support desk theme and I wanted to see if there are others than this: https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 before buying it.
Its a Stand alone plugin with Integrated Theme, The Plugin handles all the front-end features as well.
How do I install Plugin?
Like any wordpress plugin, Kindly send me a message if you need additional support.
I sent you a message.
I need to install And how to use it
Can the plugin support Thai language?
Question before purchase
Need function 1 and 4
1) Do you add function? Sending invitation to participate in the survey This automation sends a note e-mail 24 hours after the resolution of a ticket. Users receive a scoring request for all their resolved tickets
in place an e-mail, directly after closing a ticket, which will ask the user if he is satisfied and will provide him with comments.
2) Pot file
3) Knowledge Base Create a FAQ based on a ticket Group FAQs into topics Set custom Icons for Topics Live search for FAQs Track FAQ views 3 Built in widgets Order FAQs by View / Popularity 2 Layouts (boxed, list)
4) Livechat Start a chat with a new subject (new ticket) Enter a chat with a given ticket ID Send a message (new ticket) when no agent is online Every chat conversation will be saved
5) Compatible with https://codecanyon.net/item/armember-complete-wordpress-membership-system/17785056
Compatible with https://themeforest.net/item/helpdesk-wordpress-support-center-theme/17045854
هل الإضافة تملك قالب خاص به يمكن وضعها كواجهة للموقع
Yes the plugin has its own theme.
I would like to know if you have ticket categories rather than just titles. I would like to receive tickets in categories so they can be assigned to the right agent. And can the categories be company specific?
Currently there are no ticket categories, but i am working on it on next version.
when can we expect the next version? pre-buy requisite for me
The update will required time, may be 2 weeks, i will let you know once the update is deployed.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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