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26 comments found.

A pre-sales question: how can I register as a customer? Thanks!


Is this product a Plugin or Theme? I can’t figure out. I’m looking for a support desk theme and I wanted to see if there are others than this: before buying it.

Thank you

Its a Stand alone plugin with Integrated Theme, The Plugin handles all the front-end features as well.

How do I install Plugin?

Hi, Like any wordpress plugin, Kindly send me a message if you need additional support. :)

I sent you a message.

I need to install And how to use it

Can the plugin support Thai language?


Question before purchase

Need function 1 and 4

1) Do you add function? Sending invitation to participate in the survey This automation sends a note e-mail 24 hours after the resolution of a ticket. Users receive a scoring request for all their resolved tickets

in place an e-mail, directly after closing a ticket, which will ask the user if he is satisfied and will provide him with comments.

2) Pot file

3) Knowledge Base Create a FAQ based on a ticket Group FAQs into topics Set custom Icons for Topics Live search for FAQs Track FAQ views 3 Built in widgets Order FAQs by View / Popularity 2 Layouts (boxed, list)

4) Livechat Start a chat with a new subject (new ticket) Enter a chat with a given ticket ID Send a message (new ticket) when no agent is online Every chat conversation will be saved

5) Compatible with Compatible with

Thank you


هل الإضافة تملك قالب خاص به يمكن وضعها كواجهة للموقع

Yes the plugin has its own theme.

Hello, I would like to know if you have ticket categories rather than just titles. I would like to receive tickets in categories so they can be assigned to the right agent. And can the categories be company specific?

Currently there are no ticket categories, but i am working on it on next version.

when can we expect the next version? pre-buy requisite for me

The update will required time, may be 2 weeks, i will let you know once the update is deployed.