16 comments found.
Hello,
When I look at the Envato comments, you said it would be made for mobile up until 1 year ago, I bought it thinking it was made, but it doesn’t work on mobile. 90% of my customer base comes from mobile, and if it’s not on mobile, it doesn’t mean anything to me. I also want to make the background white. Can you support these two? Otherwise, I want to return it.
Hello,
Thank you for reaching out — we’re here to help!
Motion Art primarily responds to mouse movement on desktop devices and touch movement on mobile. Could you please clarify the type of animation you are expecting to see on mobile?
In the meantime, you can enable Motion Art on your page and set the section’s background color to white with some opacity; this should achieve the effect you’re looking for.
Looking forward to your clarification!
Best regards,
QodeMatrix
I installed the plugin and it’s active. I have Elementor and it’s active. The Motion panel does not appear in Elementor. Is there some incompatibility with this plugin. I have deactivated nearly everything else and the plugin does not appear in Elementor.
Hello,
Thank you for reaching out. We’re here to assist you.
Our Support Team has responded to your ticket and will guide you through resolving your issue.
Best regards, QodeMatrix
Will this work with WPBakery (can I use it with any theme and set the DIV element)? Can i change certain parameters? Guessing this is based on WebGL-Fluid-Simulation? Do you do custom work of this nature?
Thank you for reaching out with your questions.
Currently, the Motion Art Effect is only compatible with Elementor. You can find the full documentation regarding Motion Art Effect here: https://qodematrix.com/docs/motion-art-for-elementor/
Best regards,
Hey, the description says it is fully responsive. However, I can see the effects on my editor – But I cannot see it when I open the page on a mobile or even just the normal browser on my laptop.
Dear arnaud,
I hope this message finds you well. We appreciate your reaching out to us regarding the motion art effect concern on mobile devices.
The motion art effect isn’t working on mobile due to its reliance on cursor movement, which is absent on these devices. Our team is actively adapting the feature for mobile using touch-drag based interactions to ensure a seamless experience across platforms. Thank you for your patience as we work on this improvement.
If you have any other questions feel free to ask.
Best regards,
Hello, I sent an email to you this Monday and unfortunately have not received a response yet. I would really appreciate it if you could reply to my email message. Thank you very much.
Hi jey-p, We apologize for the delay in responding to your email. We have checked our inbox and we did not receive any email from you on Monday. Please make sure you sent it to the correct email address: support@qodematrix.com Alternatively, you can create a ticket at https://support.qodematrix.com/ and we will get back to you as soon as possible. Thank you for your patience and understanding.
Dear Team,
I have checked and confirmed that the email address I entered on our site was indeed correct, and the email sent on Monday was from your end. Nevertheless, for thoroughness and to ensure accuracy, I have resent it. I kindly ask you to review and confirm the status of the email once again.
Thank you for your attention to this matter.
Best regards, Jey-P
Dear Jey-P,
I hope this email finds you well. We regret to inform you that we are currently experiencing issues with our support email system, and as a result, we may not have received your recent email.
To ensure that your query receives prompt attention, we kindly request you to resend your email to our administrator’s Gmail account at qodematrix@gmail.com. Our dedicated team is closely monitoring this alternative email address and will make every effort to address your inquiry as soon as possible.
We sincerely apologize for any inconvenience this may have caused, and we appreciate your understanding as we work to resolve the email reception issue promptly. If you have any urgent matters or concerns, please do not hesitate to contact us through the provided Gmail account.
Thank you for your patience and cooperation.
Best regards, Team QodeMatrix
will this be available for WP bakery as well?
Hello Tim, Currently, our plugin is tailored exclusively for use with Elementor, and we don’t have a version compatible with WordPress without Elementor. We appreciate your feedback, and I’ll make sure to pass it along to our development team for consideration in future updates. If you have any further questions or if there’s anything else we can assist you with, feel free to let us know.
Purchased and installed the plugin today. Couldn’t find Motion Art nor Page setting under Elementor.. Wordpress 6.42 Elementor 3.18.3
Tried to use support but it did not allow me to create a ticket.
For assistance of any kind, feel free to reach out to our support team at https://support.qodematrix.com or email us at support@qodematrix.com. They will be delighted to help you with any issues you may encounter. Thank you!
Hi, how do I apply it just to a section? i do not see an option for it, and you instructions only mention how to do the entire page.
Hi there,
Thank you for reaching out. To apply the motion art effect to a specific section only, you can achieve this by adding solid colors to the sections where you do not want the effect to be applied. By doing so, you can control the areas where the motion art effect is visible and ensure that it doesn’t affect the entire page.
If you have any further questions or need more assistance, feel free to let us know!
Hi, i cant change portfolio items images on the portfolio (showcase) section.
Please contact our support team at https://support.qodematrix.com for any kind of help and they will happily assist you for any issues you may have. Thanks!
Hello, how can we change settings (color, speed, etc…) ? The documentation just say how to enable on a page but not easily customize it. Thank you for the support.
Hello, thank you for reaching out. Currently, the animations are pre-built and do not offer customization options such as changing colors, speed, etc. The functionality is designed to be straightforward and easy to enable on a page without delving into detailed customization. If you have any other questions feel free to ask.
Hello, You should not say in your description “Easily customizable” because it’s not the case and it’s misleading. I hope it’ll be customizable in the future because it’s a really cool feature. However, at this state it’s useless for me. How can i ask a refund ? Thank you for the support.
Thank you for bringing this to our attention, and we appreciate your feedback. We sincerely apologize for any inconvenience you’ve experienced with our product not meeting your expectations in terms of customization.
We have processed your refund request, and you can expect the funds to be returned to your account shortly. Additionally, we have forwarded your concerns to our technical department to investigate and address the issues you’ve raised. We are committed to continually improving our products based on valuable input from our users.
If you have any further questions or if there’s anything else we can assist you with, please feel free to reach out to our customer support team.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
What an awesome feature, great job. Does it work with WpBakery? Please make it run with it!
Hi, Thank you for your generous feedback. At the moment, our plugin is specifically designed to integrate seamlessly with Elementor, and unfortunately, we do not have a version that is compatible with WordPress without Elementor. Your input is valuable, and I will ensure that it is communicated to our development team for potential inclusion in upcoming updates. Should you have additional inquiries or require further assistance, please don’t hesitate to reach out.
Hello i have a question does this work with elementor container?
Hello,
Certainly! Our plugin is designed to work seamlessly with Elementor containers. It fully supports Elementor containers, ensuring compatibility and a smooth experience for your design needs. If you have any more questions or if there’s anything specific you’d like assistance with, feel free to ask. We’re here to help!
.
I just purchased this, not realizing it is specifically for Elementor, not just WordPress. Is there a version that works for WordPress without Elementor, and/or for WPBakery Page Builder?
Hello Tonee, appreciate your choice in selecting our product. Currently, our plugin is tailored exclusively for use with Elementor, and we don’t have a version compatible with WordPress without Elementor. We appreciate your feedback, and I’ll make sure to pass it along to our development team for consideration in future updates. If you have any further questions or if there’s anything else we can assist you with, feel free to let us know.
Im trying to get support from you for your plugin but it keeps on saying API token invalid https://support.qodematrix.com/ticket/new . I can clearly see its valid on code canyon. You need to fix this. Plus im using elementor pro and the effect just hangs right on top in above all pages and i can interact with the effects only within that window. So the product basically doesnt work as it just hangs sticky on top of even the nav in the header and there is no interaction on actual website. Please help me fix this. I was excited to test your plugin but it needs to work properly. I have tried all types of effect sticky, top, etc and also regularly purged cache to check but it persists no matter what.
basically i use elementor pro and the woodmart theme
it doesnt show a single effect on the website pages but instead makes a block right at the top of everything where i it just looms over and the effect happens only within its box .
i have applied to section also and also globally and tried many permutations and combinations but it surely doesnt work
Hello Abinav, we appreciate your selection of our plugin. We apologize for any inconvenience. A ticket has been generated for you at https://support.qodematrix.com/ticket/39. Kindly log in to change your password if needed and share your purchase code on the ticket. Our technical team will promptly address your issue and provide solutions. If you continue to experience login problems, please reach out to us at support@qodematrix.com
Hey so i logged in 2 days ago and now ive tried to login several times but your site is not letting me even login. https://support.qodematrix.com/login?redirectUrl=%2Fticket%2F39.
So heres the deal, i want a refund. Your plugin simply doesnt work and whats worse is icant even login to your website to access support. This is making me really skeptical and i dont want to be part of the bandwagon. I appreciate you giving me support here but i cant even login to your website to access my ticket, so i had to write to you here. Please refund me and maybe sometime after you sought things out you can email me. For now here in the comments is the only communication i have with you.
Hello,
We apologize for the inconvenience you’re experiencing. To assist you further, we will send your account credentials to your email address so that you can log in to access your support ticket. Our technical team is committed to resolving your issues promptly.
If, however, you decide not to continue with our product, you can proceed to claim a refund through Envato. We are more than willing to assist you with any steps necessary in this process.
Thank you for bringing this to our attention, and we appreciate your understanding. If you have any additional concerns or if there’s anything else we can do for you, please let us know.
The envato process for refund? Usually it’s the author who does it themselves within a jiffy. I mean why are you making me go through this process when you can do this yourself quickly. This would make things a little uneasy for us. Please humble request . Please approvee refund by yourself.
We have initiated the process to refund your payment. Your request for a refund is being processed, and the necessary steps are being taken to ensure the reimbursement of the amount to your original payment method. Please be assured that our team is actively working on this, and you will receive your refund in due course. If you have any further questions or concerns regarding the refund process, feel free to reach out to our customer support team for assistance.
It’s work on pc but not mobile
The reason motion art effect doesn’t function on mobile devices is because it relies on cursor movement, which is not available on mobile devices.
where is documentation ?
I have find documentation on your profile, but also after activate the plugin , not appear in elementor
Please contact our support team at https://support.qodematrix.com for any kind of help and they will happily assist you for any issues you may have. Thanks!
This item was featured on CodeCanyon
Contact the Envato Market Help Team
