384 comments found.
Hi, I need to install on an active site, so if I first install the plugin and license on the staging site to test the plugin and make changes, later I publish the staging site, is there any problem for the license?
Hi,
It is possible, once you tested the plugin in stage site, you can deactivate and re-activate in the live site later.
Let us know if you have any further queries, Thanks.
When you try to add a new widget it’s impossible to choose RUB as primary or secondary currency.
Hi,
Please fill out a support ticket here https://blocksera.ticksy.com/, we will assist you from there.
We tested this in our demo environment we can change the currency to RUB, we might need site credentials to check this directly on your site.
Let us know, Thanks.
Thank you for a quick reply. I’ve just updated the plugin and it works now.
Tell me, until when will API failures occur? The plugin shows again – 0.000000000000. It’s not funny anymore! Can’t this be fixed once and for all?
Hi,
The issue behind this invalid price is due to the heavy load on our API server, we are getting enormous requests from anonymous customers even if the API returns valid responses without any interval.
Now we have blacklisted the IP and updated the server and the issue got resolved, please have a look.
We plan to watch the server load continuously and make sure it won’t happen again, our sincere apologies for the inconvenience.
Feel free to reach us if you have any further queries, Thanks.
Is this only using php and Javascript?
Yeah its is wordress plugin, it is build on PHP and CSS, JS
Let us know if you have any furtther queries, Thanks.
Hi, the chart widget I see light + custom and Dark + custom theme but not sure how to switch between themes from frontend.
for example i’m using jannah wordpress theme which has option to switch between light and dark theme.
.dark-skin is the css class used by theme for dark skin. by default i’m showing the chart in light theme. when user switches to dark skin i want the chart to display dark mode.
How to implement that?
Hi,
Widget themes are totally independent of the website theme, widget themes are static ones. witching themes in website wil not affect the widget.
Let us know if you have any further queries, Thanks.
I understand but i want to show both light and dark themes to the user. is there a way to implement using css. and what does light + custom and dark + custom do?
Yes, using custom CSS you can achieve this, You have to select a light or dark theme in the widget and write CSS for the opposite theme option.
I see the chart widget is like an image. ok then please provide css to target the chart widget.
For chart widget I don’t see any element style upon inspection. I only see it as an image.
Yeah chart widget is render inside the iframe, so you can’t modify the chart widget styles further,
We forgot to metion, sorry for that. Thanks.
I’m trying to contact you on your support page but apparently my purchase code is incorrect… is there any way of fixing the ticket of instead of having it float at the top? so when a user scrolls it scrolls with the page?
Hi,
Ticker widget will give you three options to display,
1. Header 2. Footer 3. Anywhere In header and footer options it will be fixed to the site layout.
if you want the ticker to be sticky even when the user scrolls, we assume your site has a sticky header already, then you can choose the anywhere option and place the ticker shortcode in your theme header.
Let us know if you need further queries, Thanks.
Hi, where can I find the receipt of the license purchase? Thanks a lot.
Hi,
Apologies for the delay, for an Envato purchase you will get the mail with the receipt details.
Thanks.
Hello, your plugins keep causing slow load, and 0,00000 price error. Is there any fix for this?
Hi,
The issue behind this invalid price is due to the heavy load on our API server, we are getting enormous requests from anonymous customers even if the API returns valid responses without any interval.
Now we have blacklisted the IP and updated the server and the issue got resolved, please have a look.
We plan to watch the server load continuously and make sure it won’t happen again, our sincere apologies for the inconvenience.
Feel free to reach us if you have any further queries, Thanks.
2-3 times in a mounth i see 0.00000000000 in my website because plugin author official site down.
Hi,
The issue behind this invalid price is due to the heavy load on our API server, we are getting enormous requests from anonymous customers even if the API returns valid responses without any interval.
Now we have blacklisted the IP and updated the server and the issue got resolved, please have a look.
We plan to watch the server load continuously and make sure it won’t happen again, our sincere apologies for the inconvenience.
Feel free to reach us if you have any further queries, Thanks.
make authorisation to your api via a licence key
Hello, i am using your plugin massive crypto widgets together with coinpress and i have problem with error api calls, so there are missing charts and missing prices (showing as 0.0000 for example).
I analyzed bit the situation and i found that there are error API cals 525. Also when i am trying to visit some of your page, for example https://docs.blocksera.com i am getting the same error, SSL handshake failed.
I already fully integrated your plugins in to my website and i really need to fix it and make sure it doesn’t happen again in the future.
I would also like to ask if I can count on the stability of your system in the future, as it is crucial for me and my users.
Thank you
Michal Ertelt
Would it be possible for your plugin to call coinecko or cmc directly instead of (api.blocksera.com)?
Hi,
Please fil out a support ticket here https://blocksera.ticksy.com/, we will assist you from there.
Thanks
Hello, just wanted to ask. Don’t you plan adding something like this to the plugin? https://coinmarketcap.com/nft/
Hi,
We haven’t planned to add NFT in the cryptocurrency plugin, in the future we may add this to our dev roadmap if it creates more demand.
Thanks.
Good afternoon. The plugin suddenly stopped working. Shows – 0.00000000000000. We ask you to fix it as soon as possible…
Hi, temporary API shortage has occurred, which is fixed now.
hello, I’ve been using this nice plugin for years.
But suddenly it stopped working, and showing zeroes and empty graphs.
Like here:
https://ecoinomy.eu/bg/kriptovaluti/tseni/And here:
https://ecoinomy.eu/bg/kriptovaluti/tseni/polygon-matic/Can you maybe help what might have gone wrong and how to fix it?
regards Dean
Hi, temporary API shortage has occurred, which is fixed now.
All prices are 0,0000. what happened? on both APIs its the same
Hi, temporary API shortage has occurred, which is fixed now.
How often does the CoinGecko API call for updates? and does it call all projects or only those that are activated?
We make requests to the Coingecko API every 5 minutes, and during this interval, we record all the cryptocurrency details.
We receive an error 525 when the plugin is trying to connect to https://api.blocksera.com/v1/exrates. All prices are showing $0.00000000000 and charts are completly gone. Can you please provide a solution?
Hi, temporary API shortage has occurred which is fixed now.
Hi, we’ve purchased a regular license. Can we use the license already in our development environment first along wth the development URL and update the final URL later? Or is a reset of the license needed and would this work?
You can use the same license key for production site afterwards. If you have any issues activating let us know.
Hello,
When I use your Massive Cryptocurrency Widget plugin for news, does it display the source of the news as the author or me?
Hi,
The news widget only adds the news link no author data will be displayed in the widget content.
You can check the demo link – https://massivecryptopro.blocksera.com/news/
Let us know if you have any further queries, Thanks.
Can I feed the information manually?
Hi,
Manual data update is not recommended, it may cause unnecessary widget breaks or data lose
Let us know if you have any further queries, Thanks
Does it support RTL ?
Hi,
Yes, the widgets support the RTL format, Let us know if you have any further queries.
Thanks.
