15 comments found.
Hello,
I have not yet received a response regarding my ticket #32536. Could you please look into this matter?
I have replied to your support ticket!
- Floris
We are currently investigating a fatal error when updating your site to WordPress 6.5 using the Divi theme. It appears that the Divi Page Builder Extension API is incompatible with WordPress 6.5, causing the plugin extension to crash your site.
When we have more information on this issue, I will post it here.
- Floris
We have released version 2.12.2.1 of the plugin to address this issue. To resolve this issue, please disable the plugin and upgrade to this latest plugin version. If you can’t access your admin dashboard, rename the plugin folder within the /wp-content/plugins/ folder via FTP to deactivate it before updating.
We apologise for any inconvenience caused!
- Floris
Hello. I sell digital products and I have millions of products. Therefore, not only the downloaded file takes up a large amount of space, but also the product image takes up a large amount of space. I purchased the product “Lets-Box | Box plugin for WordPress” and I found that this plugin does not support storing product images on Box, the product images are still stored on my server. Can you upgrade this plugin to accommodate Easy Wordpress Downloads plugin and support storing product images on Box? If not, this plugin is not suitable for me and I would like a refund. Thank you!
Thanks for your questions! I have replied to your support ticket #31025 regarding this. You can use that support ticket in case you have any further questions.
- Floris
My plugin has stopped working. I keep getting the following error when I try to activate it: Cannot validate the License. Check the code or try to activate via Envato Market. I have double and triple checked my purchase code. Please help
That is quite annoying! Can you perhaps create a support ticket via the link below so I can check for you what is going on?
- Floris
Does the software have a logging system? I need to know which user searched for what file and who downloaded what. Thank you.
Yes, that information is indeed available via the Report Dashboard of the plugin if the stats are enabled in the plugin settings.
Feel free to test the plugin on both Front-End and Back-End via the demo website in the link below.
- Floris
Appreciate that, but unfortunately it doesn’t tell me if searches are logged.
Yes, searches are also logged. It basically logs all events that take place via the plugin, so a search event will have description like: “John Johnson searched for “Manual” in /Company/Documents”. You can click on ‘John Johnson’ to see all events for that user, or on the file ‘Manual’ to see the events for the file.
- Floris
I’ve bought this with my office account (have sent you purchase code in private). I’m trying to search a 3TB folder containing photos and it’s taking an eternity. Do I have to wait for the script to index all the files or something? Or is it because I’m on a shared server? The latter shouldn’t really matter because when I do the same search on Box.com, it gives me the results instantaneously. So the API should provide the results to your plugin instantaneously as well.
Note that when I search another folder containing 100GB of photos, it takes a lot less time to provide the results.
Also, I’m using the file browser module. Is it possible for the search box to be visible on load, i.e. I don’t have to click on the search icon for it to appear.
Thanks!
Thanks for your question! I will follow up via your support ticket regarding the search performance.
It isn’t possible to have the search box open when the File Browser module loads. Perhaps you can use the ‘Search’ module instead which has only the search box present when it initial loads.
- Floris
can sandbox create exact copy of existing site, not new install? I have to test default shop site client
The plugin’s test sandbox/demo environment cannot be used to clone/copy an existing WordPress site. However, all of the plugin’s functionality is accessible through the sandbox, so you should be able to test every aspect of it. And of course, if you have specific questions about its functionality, feel free to open a support ticket or post the question here and I will be happy to help.
- Floris
ok thanks
Hello, I can’t decide which plugin to buy, could you help me? I need to know, which service would have the highest traffic share per month. 1.- Dropbox has a 400GB daily fee for the professional plan, right? (400gb x 30 days = 12TB monthly?) 2.- And Box.com has a monthly rate of 2TB per user (the business plan requires a minimum of 3 users = 6TB per month).
Could you tell me if I am right, or which of the two services has the highest Usage Limits?
Your numbers are indeed correct. I think that this is the full overview:
Dropbox – Documentation
- Dropbox Free (Basic):
- 20 GB/day and 100,000 downloads/day. - Dropbox Plus, Family, and Professional accounts:
- 400 GB/day and unlimited/day. - Dropbox Business Standard accounts:
- 1 TB/day and unlimited download/ day. - Dropbox Business Advanced and Enterprise accounts:
- 4 TB/day and unlimited downloads/day.
Box – Documentation
- Box Individual/Free:
- 10GB / month. - Box Personal Pro and Box Business Accounts:
- 2 TB/month (~60GB/day), per person.
So a Dropbox Plus plan or higher will have a higher limit than any Box plan.
Note that Box Personal Pro also has the 2TB/month limit but only requires one user. And just to be complete, OneDrive Personal & Business has a fair use policy. This means you should have no problems with normal usage.
Does this help you out?
- Floris
Hi, could you please look into ticket 14944 and reply ?
Hi there, thanks for your reminder! Your ticket wasn’t showing up anymore in my ticket overview so thanks for giving a heads-up. It is almost time to call it a day here, so I will get back to you via your support ticket tomorrow. My apologies for the inconvenience!
- Floris
Hi i am not whether the email issue happen again. I sent a few emails but no getting reply. Do you mind providing another email so that we can continue the conversation?
That is not good! The last reply send basically said that we have received the data via WeTransfer and we are currently checking if there is any solution possible when a form has two submit buttons. I expected an answer on this coming Monday. I will update that again via your ticket, but I will also reply here just in case you again don’t receive the email.
- Floris
Hi! I just wanted to let you know that I send you a reply to your ticket. If you haven’t received it, please give a shout!
- Floris
Hello! I’ve often notice videos freezing or when you pause a video and then come back to it 10 minutes later – it will play for a few seconds and then freeze and do the buffer thing for an infinite amount of time. Is there any fix for this?
I think that the API streaming url of the content on Box will just expire when it isn’t used during a certain time period. So when you continue the stream after e.g. 10 minutes, the original streaming url is not longer valid and the media player is not able to continue when its buffer is empty.
This isn’t something that can be easily resolved, but I will try to find a solution for this in the next update. And many thanks for reporting this problem!
- Floris
I managed to create a solution for this already. Feel free to contact me via the ‘Create Ticket’ button below, so I can provide you with the updated files!
- Floris
Thank you! I’ll create the ticket now! 
Hello there!
I am taking two weeks off, completely Off-Grid which means that I am not able to look at your comment, issue or support request between the 7th and the 25th of July 2022. My apologies for the inconvenience, but I will definitely follow up as soon as I am back. If you have a question in the meantime, please take a look below.
Cheers!
- Floris
FAQ / Tips
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Did you update the plugin to the latest version?
Make sure that you are using the latest version of the plugin. For instructions on how to update the plugin, just take a look in this FAQ article<
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I am sorry for that! Please Create Support Ticket and enter all the requested information. I will look into your issue as soon as I am back!
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When can I expect an answer?
I will be back the 25th of July 2022, and will respond to your comment/ticket within 1 – 2 days.
Hi there. Great plugin! It’s worked very well but it seems something has changed somewhere along the line in the last couple of weeks that is preventing Safari on iOS to get valid tokens from the API in order to display the docs in the plugin’s viewer. Awhile back I discovered the “Prevent-Cross-Tracking” trick (https://florisdeleeuwnl.zendesk.com/hc/en-us/articles/360013564340-Embedded-video-not-working-in-Safari) that allowed it to work in Safari, but that’s not doing it anymore. It works everywhere else. Any ideas?
More detail: a “Failed to load resource: the server responded with a status of 401 (Unauthorized)” error is received from this endpoint: https://[appname].app.box.com/index.php?rm=enduser_api_elements_create_tokens
But only in Safari on iOS devices.
Also, this seems to have started shortly after the September 7th release of version 1.12.11.
Hi!
I am sorry to hear that you are having issues with the plugin. I actually haven’t encountered this issue before and I also can’t reproduce it locally. So let’s discuss this further via your support ticket to see if we can identify the issue!
- Floris
Hello there!
I am taking two weeks off, completely Off-Grid which means that I am not able to look at your comment, issue or support request between the 27th of June and the 18th of July 2019. My apologies for the inconvenience, but I will definitely follow up as soon as I am back. If you have a question in the mean time, please take a look below.
Cheers!
- Floris
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Take a look at previous comments
Did you search this comment section of the plugin on CodeCanyon? Perhaps your question has already been answered.
-
Frequently Asked Questions
The Help Center contains answers to questions that customers helped earlier on.
-
Did you update the plugin to the latest version?
Use the auto-updater of the plugin, the version on CodeCanyon isn’t the last one. The latest version number can be found on the plugin page on CodeCanyon under ‘Updates’. You can also always grab the latest package on this page
-
I am still having issues with your plugin!
I am sorry for that! Please Create Support Ticket and enter all the requested information. I will look into your issue as soon as I am back!
-
When can I expect an answer?
I will be back the 18th of July 2018, and will respond to your comment/ticket within 1 – 2 days.
Hello there!
I am currently on vacation until 7th of April 2019, which means that it can take a little bit longer to receive the support you are looking for. My apologies for the inconvenience, but I will definitely follow up as soon as possible. If you have a question in the mean time, please take a look below.
Cheers!
- Floris
-
Take a look at previous comments
Did you search this comment section of the plugin on CodeCanyon? Perhaps your question has already been answered. -
Frequently Asked Questions
The Help Center contains answers to questions that customers helped earlier on. -
Did you update the plugin to the latest version?
Use the auto-updater of the plugin, the version on CodeCanyon isn’t the last one. The latest version number can be found on the plugin page on CodeCanyon under ‘Updates’. -
I am still having issues with your plugin!
I am sorry for that! Please Create Support Ticket and enter all the requested information. I will look into your issue as soon as I am back! -
When can I expect an answer?
I will be back the 7th of April 2019, and will respond to your comment/ticket within 1 – 2 days.
Hello there!
I am taking two weeks off, completely Off-Grid which means that I am not able to look at your comment or issue before the 7th of August 2018. My apologies for the inconvenience, but I will definitely follow up as soon as I am back. If you have a question in the mean time, please take a look below.
Cheers!
- Floris
-
Frequently Asked Questions
The Help Center contains a lot of answers to questions that customers helped earlier on. -
Take a look at previous comments
Did you search this comment section of the plugin on CodeCanyon? Perhaps your question has already been answered. -
Did you update the plugin to the latest version?
Use the auto-updater of the plugin, the version on CodeCanyon isn’t the last one. The latest version number can be found on the plugin page on CodeCanyon under ‘Updates’. -
I am still having issues with your plugin!
I am sorry for that! Please Create Support Ticket and enter all the requested information. I will look into your issue as soon as I am back! -
When can I expect an answer?
I will be back the 7th of August 2018, and will respond to your comment/ticket within 1 – 2 days.
Vacation Time!
As it is vacation season here in The Netherlands, I will be leaving for my vacation as well today. I am taking two weeks off, completely Off-Grid which means that I am not able to look at your comment or issue before the 7th of August 2016. My apologies for the inconvenience, but I will definitely follow up as soon as I am back at home. If you have a question in the mean time, please take a look below.
Cheers!
Floris
Frequently Asked Questions
The Help Center contains a lot of answers to questions that customers helped earlier on.
Take a look at previous comments
Did you search this comment section of the plugin on CodeCanyon? Perhaps your question has already been answered.
Did you update the plugin to the latest version?
Use the auto-updater of the plugin, the version on CodeCanyon isn’t the last one. The latest version number can be found on the plugin page on CodeCanyon under ‘Updates’.
When can I expect an answer?
I will be back the 7th of August 2016, and will respond to your comment/ticket within 1 – 2 days.
