7 comments found.
Hello, I just purchased your plugin, and it does not work. I tried to register the license, but it is not allowing me. I tried to register on your support portal but the registration is broken. How can I get support?
Hello,
We’re sorry for the inconvenience you experienced while trying to create a support ticket.
Could you please try creating the ticket again using the following link? https://portal.hasthemes.com/contact/Our support team will assist you as soon as possible. Let us know if you face any further issues.
Best regards, Support Team
Its fine now., the problem is that your documentation does not exist anymore on the link provided within plugin.
Hello,
Thank you for bringing this to our attention.
Yes, we will add the documentation link in the next plugin update.
We appreciate your patience and understanding.
Best regards, Support Team
Hello, the plugin is working with newest wordpress and elementor version? And is the pro version compatible with elementor pro nav widget?
The plugin works with newest wordpress and elementor version but not compatible with with elementor pro nav widget
I just tested the free version and that is not compatible. Some widgets are broken from css.
Would you please contact us at https://hasthemes.com/contact-us/
Our support team would love to assist you with this.
Thanks!
Over 6 weeks and nothing happens – this is a joke.
Hi, Already replied via support. Thanks.
Your plugin creates over 1500 DOM elements in frontend and my templates are very clean and easy. The pagespeed score fall down and the uncached page loadtime increased by 0.6 seconds.
It can’t be happening, maybe there’s a problem. Please help by creating a short video or screenshot of the DOM elements created by the HT Menu plugin. It will help us to identify the problem. It would be better if you contact us through a ticket. Thank you
Sorry but i already wrote you my bug-list. But you are not interested to fix all the bugs.
Hello,
We could not identify the mentioned problem. It seems there is no issue in our plugin. In this situation we can help you only by make a refund. https://themeforest.net/refund_requests/newThank you
Your plugin loads a lot of unused frontend stuff wich slows down the pagespeed. Why your plugin loads an extra version of front awesome – elementor already have it. Next point is that your plugin uses not the default elementor breakpoints (e.g. for switching to mobile version). And you could not find anything…
hi,
I am using transparent menu header on some pages. I am using headers with white background on some pages. I use dark header on some pages. Does it help to make only mega menu without breaking the page header style? I just want Mega menu. I don’t want the whole header field to change its style. it’s disrupting my work and my design.
best wishes
tab menu?
Yes, It will just add the Mega menu. There will be no effect in your header style. Your header style will remain the same.
I used the free version for a while which was working well and I thought I would be able to have more options in the paid version. Unfortunately the pro version did not work at all. I could not enter the settings panel in the menu and not save when I chose a template. Support tried to help and I saw it was working on their environment but it still did not work on my computer with Firefox. Free still work well.
where do i get the license key from?
Hello,
Thanks for reaching out to us.
You can use the item purchase code as the license key.
In case you don’t know where to get the purchase code, please refer to the link below:
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeBest wishes,
codecarnival
Ive used that code but it still will not accept it.
The previous designer had an account using this plugin. I needed to buy it to update the license to it would be active again. It’s not accepting the code and my email address that i’ve purchased this plugin with.
Please, contact our support team. They will assist you. Support link – https://hasthemes.com/contact-us/
Congratulations!!! Nice Work, Good Luck With Sale 
Thank you.
Great Work, Congratulations GLWS
Thank you.
