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Reviews for Hotel Booking WordPress Plugin - MotoPress Hotel Booking

Reviews for Hotel Booking WordPress Plugin - MotoPress Hotel Booking

4.13 (30 ratings) 4.13 stars
Cart 734 sales

30 Reviews

for Customizability

A highly customizable plugin that works very well for cabin rentals

Author response

Thank you so much for your review

for Customer Support

Absolutely shit. Never again motopress. At the beginning the plugin worked and then after a while nothing works anymore. My guests get no accommodations displayed although everything is configured and the support also does not want to help. Refers me to the faq.

Author response

Hello there! I am sorry that you have faced issues while working with the Hotel Booking plugin. Have you already raised a ticket in our Help Desk at: https://support.motopress.com/hc/en-us/requests/new ? If so, kindly specify the ticket ID, so we take a closer look at the issues you are facing. If not, kindly submit a request there providing temporary access to WordPress dashboard, so we could check it for you

for Customer Support

Don't waste your time and money. There is no support at all!!! Demos look pretty, but in reality when I installed this plugin: calendar is displayed with errors, all other layout is messed up totally... So I will need to add my own CSS to fix it. It's sad...

Author response

I am saddened by the fact that you have faced issues with setting up the Hotel Booking plugin. Please note that the plugin elements mostly inherit styles from the active theme, so you might need to apply custom CSS to have booking forms and calendars matching your website look and feel. As for the support, it is provided either directly in Comments section of the purchased product or at our Help Desk, do not hesitate to submit a request in case you need any assistance at: https://support.motopress.com/hc/en-us/requests/new

for Customer Support

From functionality, design, to services, this is the first begging plug-in and company. I will never use it again. I will never buy again. I don't want to experience this plugin that ruined my website and the company's services again. I asked for a refund, but my request for a refund, which took a month and then ended, was rejected. Do not use it for any other purpose, so this plugin is simply discarded. Like throwing garbage into a trash can.

Author response

Hi, The Hotel Booking plugin offers all the functionality described on the product page /documentation and demonstrated on live demo and video tutorials. The refund can not be granted if the purchased item has been downloaded and it is working as it is described.
We could not find any support request from you where you asked for assistance or reported an issue. Feel free to contact our support team to get further assistance. We will be happy to answer all the questions.

for Customizability

Horrible si no tienes conocimientos de programación o estilos css.
La atención al cliente es pésima. Un engaño de producto.

Author response

Hi, The design of the plugin parts depends on your theme you use on your WordPress site. Most likely your theme did not offer proper styling for forms and buttons. We are sorry you faced difficulties using Hotel Booking plugin. You may get one of our templates if your theme does not offer proper styles https://themeforest.net/user/mototeam/portfolio

for Flexibility

This is my second plugin related to hotel booking and I like MotoPress Hotel Booking much better because of the flexibility to set pricing per number of people, season and even promotions. It serves my purpose.

Because it is flexible, it will take a bit more time to set it up, but after about half a day of reading the documentation and experimenting, I was able get it up and running.

The other thing I like about it is the ease of plugging functionality using shortcodes because it blends well with the theme I use (from another developer), so I'm free to use the look-and-feel of another theme and merge the functionality of MotoPress Hotel Booking.

It's a good featured plugin but the team building it should spend more time doing regression testing of all functionality before releasing an upgrade version. I experienced a broken feature after upgrading to 3.7.4. It is now fixed and hopefully we don't experience a broken feature in future versions.

Other than that, in general I like this plugin because it fits the need.

Author response

Hi, Thank you so much for your review. Your thoughts are very important for us.

for Customer Support

In English

HBOOk IS BETTER

The support is absolutely terrible, the application is very confusing and impractical, the interest of this company is not to serve the client if they do not take their money, I do not recommend it, BETTER DOWNLOAD HBOOK, IT IS A MORE FRIENDLY, PRACTICAL, SIMPLE APPLICATION AND HAS A BETTER SUPPORT.

En Español

HBOOK ES MEJOR

Es absolutamente terrible el soporte, la aplicacion es muy confusa y poco practica, el interes de esta compañia no es servir al cliente si no tomar su dinero, no lo recomiendo, MEJOR DESCARGUEN HBOOK, ES UNA APLICACION MAS AMIGABLE, PRACTICA, SENCILLA Y TIENE UN MEJOR SOPORTE.

Author response

We are frustrated with your review since refusal to submit a refund is not a reason to post such a review for the plugin. The product you purchased offers all the claimed functionality. Thus the payment gateway that you wish to use (PayU) has not been promised to be available in Hotel Booking plugin by default before you purchased plugin.
Additionally, we could not find any requests from you in our support system nor at our email accounts. We'd highly appreciate it if you specify the ID of the request so we'll find where our support team has not been able to help you.

for Customer Support

Excellent Plugin with all the flexibility you need to set up a complete booking system. Support is also fast & friendly.

Author response

Thanks for your review

for Feature Availability

Unbelievable plugin. Amazing features and great support. If you are looking for a Hotel booking plugin, this is it.

Author response

Thanks for your review

for Other

Calendar sync very buggy otherwise good

Author response

Hi Dave, Thanks for sharing your experience however we would highly appreciate if you contact our support team in regards to difficulties you faced using iCal synchronization on your site? It should work properly though. Thanks

for Customizability

By far the best booking plugin on the market. Definitely buying again for future projects. Thank you!

Author response

Thank you for your review and being with MotoPress ;)

for Feature Availability

This plugin is by far the best booking plugin you'll find. It enables single room booking, synchronization with OTAs, and many more customizations.
Beside this, I am always really pleased when I find great support, and these guys are really champions.
Recommended!

Author response

Thank you for such a warm feedback

for Customer Support

Very good & complete booking plugin! Great functionality and useful features, easy to set and amazing immediate support!

Author response

Thank you for your review!!!

for Feature Availability

Long chose a plug-in for booking, eventually settled on this. This is the best. There are minor flaws, but it fully deserves its five stars.
I recommend to everyone!

Author response

Thank you very much for your review :)

for Feature Availability

The best booking plugin out there! Kudos to the developers..

Author response

Thank you for your rate. We appreciate it much :)

for Other

I found it really hard to use and was far too complicated for my needs. I asked for a refund, but they declined.

Author response

We are sorry you found our plugin complicated but it is not a respectful reason for a refund. Moreover our team provided detailed video tutorials and priority support. You may still contact our support team for assistance and our agents would be happy to help you setup the reservation system on your website.

for Customer Support

Had a few problems with the plugin and it got fixed by the developers!

Author response

Thanks for your feedback.

for Customer Support

We were making a pretty custom system with cabin rentals, we initially had some problems using this plugin but MotoPress support answered our queries very quickly, informatively and even offered (and did) log in to our site and fix the issues, at no extra charge! We have now been able to customise this plugin to our needs, it works flawlessly and with the WooCommerce add-on we can add our countries native payment options.

I highly recommend this plugin, not just because of how well it works but also the stellar support we received from the mototeam.

Author response

Thank you for detailed review and feedback.

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