We sent in a help desk request on your support page on two of ours sites, but your form did not send out a confirmation to our email
Hi, I have purchased 6 months more support… so i am posting here:
We are running a registration portal to have people sign up for a mission trip. There are 4 forms on the site, two of them are CC payments linked into Stripe. Because of that we have SSL running. We have two issues we need addressed:
1. On the CC and even the Check(no payment module) when a user clicks the final submit, they get spinning wheel, and then the button re-appears as if nothing happened, then user would click again and the ‘Message Received’ would pop up then forward to another page for the end of the transaction. What is happening is that payments are being charged twice, because the user thinks the info did not go through. We need this to work on the first press.
2. The formcraft pages are not having SSL applied to them, and Mediatemple(host) is thinking that the plugin is flagging those pages as not secure and may cause the information to not be submitted.
Please help us get this resolved.
I have replied to your ticket(s)
Where nCrafts? I have no responses on either email, or here?
I must have mistaken this for another ticket with similar issue. What email / domain did your ticket contain?
This time, you will get an autoresponder with a ticket #
Hi, I have tried that and it won’t let me move forward as I need a new license even though I have purchased 6 months of extended support. Can you reference our issue here in my original post? Thanks!
I’ll need access to pages and temp WP access for both these issues. You can reach me at nish at ncrafts dot net with the details, including your license key and a copy of the Envato support extension invoice. I’ll update my database.
Thanks Nish, I emailed you all the information you requested!
Hello, I have problems with confirmation/auto respond mails on my sites. There seems also to be an issue with your ticket system, because there is no confirmation mail either.
Do you have an solution for these severe problems yet?
Please let me know the email used in the ticket. I’ll have a look. We don’t send a confirmation for the tickets.
Hi, I have some pre-sale questions. I’d like to use your product for booking city tours.
1. I want to use only one form with the dropdown select option to choose a date for the tour. Let’s say the maximum number of the guests for a specific tour is 6 person. Is it possible to limit the max number of the people of a tour and the total amount of submission. For example, if somebody books a tour for a specific date selected from the dropdown for 4 person, then only for 2 persons can be booked?
2. Can I use more Submit buttons in a the same form with different redirections? Let’s say a Submit button A will redirect to the Thank you page A, a Submit book A will redirect to the Thank you page B, a Submit button C will redirect to the Paypal checkout option. I want to implement this with conditional logic.
3. Is it possible to pay with credit card using your Paypal addon?
1. First isn’t possible. You can limit the total number of submissions.
2. Nope. To have options for different redirect URLs, you would have to use conditional logic.
3. We redirect you to PayPal page, and support every payment option PayPal supports
Hi i have a question,..... is Formcraft Multi-language????
You can make the forms in any language. The plugin interface is only available in English, though.
Hi. PPQ: Only reason why I am looking for a contact plug-in is my problems getting the Contact Form 7 to work with Country-selection and Time-zone selection.
Also, if a user is logged in, I want to automatically fetch the already exisiting data, so the user wont have to type it in twice. Is that something you also support?
Hello Just bought extended support, but as i am trying to send the message trough support form, it says the License is expired… how to get in tocuch?
Please its Urgent! I ve bought extended support, but as i am trying to send the message trough support form, Your Form says the License is expired… how to get in tocuch?
Did you make the license extension purchase via codecanyon? If yes, I’ll have to manually update it.
Please reach me at nish at ncrafts dot net with the license info, a copy of the invoice, and the issue you are facing.
I realise my support has expired, but hopefully you won’t mind helping with this. It is on one of my clients sites.
Although when people submit a contact form it says it has been received, it never actually gets sent to the e-mail address. This appears to be caused by the “Live Traffic” in WordFence. When “Live Traffic” is disabled, it all works fine.
Would you know how I can add an exception so that it will function with “Live Traffic” turned on?
WordFence blocking emails is pretty weird. Are you sure it’s happening every time? I can’t think of a way around this issue, I’m afraid.
Hello. I just bought :
- your plugin FormCaft from CodeCanyon,
- and one of your many add-ons (PayPal) though your shop
About the updates of the core plugin, I was surprised to read after register my licence in my dashboard “Free Support and Updates Till: 1 year”.
I can auto-updates some things from ThemeForest and CodeCanyon without this kind of limit, but, it’s ok you say on your website :
« Can I Use the Plugin After 1 Year?
Yes, you can continue to use the plugin, even after your license has expired, but you won’t be eligible for plugin auto-plugin updates, or customer support. You would still be able to manually download updates from codecanyon.net and install them, though. »
But, what about the addons so ? I cannot download it from codecanyon, so ? I cannot find any infos about that on you website ?
I dare not assume that I must pay a Support&Update package for life to be able to use the plugin, with its addons. Otherwise, you have found a great way to avoid CodeCanyon’s policy.
Please provide more details about this concern.
For add-ons, you get updates if your auto-update period for the main plugin has not expired.
The alternate is to assume that I should provide you a lifetime of support and updates for a one-time fees, which doesn’t seem fair either.
First. Your product is awesome and you deserve the right price for this nice job !
I’m impressed by your tool. Really.
So… about the price policy.
Some developpers choose a strategy “lifetime license” and other people choose “annual license”. Everyone makes his choice. Simply, I suggest you to be more clear.
> I should provide you a lifetime of … updates for a one-time fees.
That’s not the CodeCanyon policy ? I guess the customers here thinks it is.
On your website, you clearly mention “lifetime updates of the core plugin though CodeCanyon”. Why not to mention clearly “addons cannot be updated after 1 year without a support package” or something like that ? We are tempted to think that you mention only the things are lucrative for you. Maybe I’m wrong.
Yes, of course, I can pay some extra to get updates in a reasonable price (final customers can accept few annual fees, but not too much).
As your customer and maybe as a futur FormCraft addict (much possible), I would be happy to read clear informations about that on your website. Maybe
- “what is the cheapest way to keep the updates from you” ?
- “get some promotions for early updates, possible ?”
- “can I update 3 or 4 addons for only 1 support packages” ?
things like that. With transparency.
I think the right way for customers, and also for you is to provide transparent informations. Then, everybody will be happy and nobody can give bad rating for that.
I’m currently writing a short review of your plugin on my french blog https://www.mister-wp.com and I will say I get a polite answer from you about your policy and also say than your prices are fair (for people who not use all your addons on only one site :-)), even if, actually, we miss some clearness.
Thanks for your time reading my modest feedback.
We have paid for 2 add-ons (PayPal & PDF) and it is not being added to the form as available add-ons. Our support license has expired and do not want to renew the support. Please advise urgently how we can get support on this?
Please reach me at nish at ncrafts dot net with the license key
No worries, it pulled through. Just took a while.
It’s possible to add field reply-to ? Thanks.
Yes. Simply edit the email field, and check the option ‘Set as Reply To Address’
Great plugin, can I make a quick feature suggestion as this has happened to me a couple of times now and it is quite annoying. I go to click the options tab at the top and accidently press dashboard instead, if I haven’t saved any current progress on the form then it deletes any changes I have made without giving a warning that there are unsaved changes or am I sure I would like to leave this screen. I know it is my fault for not saving regularly but a quick slip of the mouse can easily undo quite a lot of work. Not sure if this is something that can be implemented easily but it would be a very nice feature.
Hello nCrafts, sent you a ticket a couple of days ago concerning som trouble with calendar on Internet Explorer 11, did you receive this? My customer is on me!
Regards / Roland
Its possible, fill a field with link??
Hi, may i know is way to restricting user submit form by country. thank you
We want to buy a supplement
We have a problem
Listing all pages of the site in form will select the customer pages and export them as pdf
Is it possible?
Hi, I just realized that when you increase font size and you check the form on an Ipad or Phone, the fonts on field names and buttons don’t resize … how do you do that ?
Is there any way to integrate facebook conversion tracking pixel?
Hi, the repopulate plugin works with one line input fields. But how to preselect an entry from an dropdown field?
I have several items in the dropdown field and with the prepopulate add-on I want to preselect one of this items. How to manage it?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $17.50
This item was featured on CodeCanyon