Support for Embed Any Document Plus - WordPress Plugin

awsmin

awsmin supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

Can I remove download/popout button from the viewer?

Embed Any Document makes use of the cloud services Google Docs Viewer and Microsoft Office Online to embed and display documents easily in a WordPress website. Unfortunately, we do not have the privilege to alter any features and options that come by default with the viewers, including the download button.

File not found error in my localhost site!

The viewers (Google Docs Viewer and Microsoft Office Online) do not support locally hosted files. Your document has to be available online for the viewers to access.

Google Docs Viewer shows Bandwidth exceeded or File can’t be opened error.

The issue is caused by Google Docs Viewer, not the plugin. Google Docs Viewer is a standalone documents viewer which doesn’t limit bandwidth. When the problem occurs, usually reloading the page will result in the document loading properly. If it is still not working try changing the viewer to Microsoft Office Online (for MS Office Documents) or upload document to your Google Drive and embed it directly from there.

The maximum file size plugin can handle?

The viewers can handle files of a limited size only (Maximum 8MB for Google Docs Viewer and 10MB for Microsoft Office Online). Try your best to keep the documents under 5MB. If you have a larger file you want to embed in your website, try uploading it to your Google Drive or Box.com account and embed directly from there.

How do I update this plugin?

When a new update comes out, make sure you read the changelog on the bottom of the plugin’s page at codecanyon. After reading, you can decide if you need the update or not.

If you decide to update, here’s how you can do it:

Update via FTP – This is the safest way. If you have access via FTP to your site files, you can replace the plugin files with the updated ones. Just go to wp-content/plugins/embed-any-document-plus and replace the files with the ones on the zip of the updated plugin.

Update via Wordpress Admin – From the tests performed, you can deactivate and delete the plugin on the Plugin’s administration page of Wordpress and upload and active the updated files. This operation should not affect the entries you have already made. However, we recommend the FTP solution, because it’s safer.

Video and Audio are not playing in Embedded files?

The viewers (Google Docs Viewer and Microsoft Office Online Viewer) do not support audio and video playback on embedded files.

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Contact the author

This author provides limited support for this item through this item's comments.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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