44 comments found.
need help to set up domain and set all the files in my server, can you help me with that?
Hello, Thanks for reaching out to us.
We appreciate your message and would be happy to assist you with the installation. For more details, feel free to email us at taposhi@dcastalia.com. We’d love to hear your feedback.
Thank you for reaching out!
Can’t upload any photos or files, it keeps saying “1 file(s) has validation issue.” What should I do to fix that?
Hello,
We sincerely apologize for the delayed response. Unfortunately, your message was inadvertently missed by our support team, and we regret any inconvenience this may have caused.
To assist you further, we kindly request you to contact our support team at taposhi@dcastalia.com with detailed information, including error descriptions, server configurations, and screenshots of the issues encountered. Our dedicated support team is on standby and ready to resolve the matter promptly.
Thank you for your patience and understanding.
Your script is complex to install on any cPanel, and the fee you’re asking for help is ridiculous. Many other companies offer the same script without asking for ridiculous fees.
Dear Wael Amer,
Please do not misunderstand the budget we provided without sharing the full scope of the requirements. We clearly asked you for your requirements, and you informed us that you required a full server setup — which is not the same as assistance with codebase setup. Accordingly, we provided the budget based on your stated requirement. It is not fair to compare the cost of a full server setup with the support required for codebase setup.
Over the past two weeks, the only update we received from you was: “I am still having a problem with this installation.” Unfortunately, this is not enough information for us to diagnose or resolve your issue. In order to help you effectively, we need more specific details about the error or problem you are facing.
Without sufficient information, it is not reasonable to place blame on either the script or our support service. We are fully ready and willing to assist you, but we can only do so if you provide the necessary details.
Kindly reply within the same support email thread, instead of starting a new email each time, and provide a clear problem statement so that we can work with you to resolve the issue.
Thanks
Unable to complete installation, please advise
Website: yrsaving.com
Thanks for reaching out to us.
Please refer to our documentation link, where you will find a detailed setup guide with server screenshots. If you follow the instructions carefully, you should be able to set up the website correctly.
Currently, we noticed that you have uploaded all files from the CodeCanyon package. However, you should only upload the codebase files to your server’s root directory.
We have also responded to your email. Please check your inbox on your side as well.
Let us know if we can assist you further.
Thank you for your patience and understanding.
https://codecanyon.bestinbd.com/documentation/EasyUp/documentation_admin_panel.htmlI need installation service. Can you provide such a service?
We appreciate your message and would be happy to assist you with the installation. For more details, feel free to email us at taposhi@dcastalia.com. We’d love to hear your feedback.
Thank you for reaching out!
No option to link meta pixel?
We appreciate your interest in our product.
Yes, you can add Meta Pixel and Google Analytics code from our latest version. For more details, feel free to email us at taposhi@dcastalia.com. We’d love to hear your ideas and feedback.
Thank you for reaching out!
most of the functionality’s does not work i do not know what the problem is else it is nice project.
Please your support.
Hello Ahmad Muhsen,
Thank you for choosing our product.
Please contact our support email at taposhi@dcastalia.com with some details information like error details, server configuration, screenshots of errors, etc. Our dedicated support team is standing by and ready to assist you in any way possible.
Email sent, Waiting for their response please.
Hi, If I buy this CMS, do I get the source code and install it to our server or you will do the installation?
Dear Mrumengan,
We sincerely apologize for the delayed response.
Yes, When you purchase the CMS, you will receive the full codebase along with setup instructions and API documentation.
Additionally, we have developed a dynamic and modern website for our clients to demonstrate how they can implement their own website.
You can customize the website design and add additional features to both the website and the admin panel as needed.
If you require any additional information, please email us at taposhi@dcastalia.com. We’d love to hear your ideas and feedback.
Hi does this have staff/team list as I don’t see in demo. Is there a option to add custom. Page PayPal code for example to accept donations ?
Thank you
We appreciate your interest in our product.
Our CMS includes a user module for managing staff or team members, with customizable permissions and roles. While the current version doesn’t support payment gateways, we plan to add this feature in a future release.
We also offer custom modifications based on client requirements. For more details, feel free to email us at taposhi@dcastalia.com. We’d love to hear your ideas and feedback.
Thank you once again for reaching out!
Hi This is the second reminder for my request, either support or refund my money
Dear Mansooramk,
It appears that our previous response may not have been fully reviewed. Had it been, you would have noticed that your server is currently not operational. Without an active and functioning codebase or website, it is not possible for us to investigate or verify the issues you’ve raised.
Additionally, Check the below link where your provided link is not working. Please share access to a functioning CMS so that we can thoroughly review the concerns you’ve mentioned.
Without proper evidence that the issues stem from our CMS, a refund cannot be justified. If your hosting server is not responding properly, this is not a fault of our CMS.
https://www.awesomescreenshot.com/video/33233714?key=f58c8be8ab3f96ef1ef424d5f4dc5833Hi your cms is not working properly, sometimes it takes lot of time to update the content, it is really hard to update the content, could you please review under https://jassmetal.ae
credential is default as per your documentation, please try to resolve
Dear Mansooramk,
Thank you for choosing our product.
Our technical team has attempted to review your project; however, we have noticed that the server response time is extremely slow, resulting in significant delays and occasional “503 Service Unavailable” errors. Based on our observations, the content update issues do not seem to stem from our product. It is likely related to your server response and network conditions.
We kindly request that you resolve the server-side issues, as the content upload process is heavily dependent on server performance and network connectivity. Once these are functioning properly, everything should work as expected.
Please let us know once the server issues have been addressed, and we will proceed with further checks.
Hi, can you help me, content website not show in Google, Google report “No information is available for this page”
Hello,
Please contact our support email at taposhi@dcastalia.com with some details information like error details, server configuration, screenshots of errors, etc. Our dedicated support team is standing by and ready to assist you in any way possible.
Pre-sale question.
Hello hope all is well, can I use this mostly as a blog/image site? Is there any intention of adding comments to posts/pages/content where admin can chose to disable on a certian post or page and maybe like/dislike button for the content?
Thank you for your time.
Hello,
Thank you for your interest in our product.
Yes, our CMS can be used to build a blog website. We also have plans to include a comment feature for the blog module, which will allow users to leave comments and provide their email addresses. This feature will be part of a future release. However, please note that the current version does not have a signup/sign-in process, which may or may not meet all of your requirements.
From our experience, a personal blog website can be easily managed with the current capabilities of the CMS.
If you have any further questions or suggestions, feel free to reach out.
Good afternoon! I am having troubles with the usage of the Admin Panel. Here is the list of things that didn’t work correctly: 1 – Settings -> Global -> Site Title Doesn’t update on the site, though the value in the input field updates 2 – Menu Tried to update the default menu items, but changes didn’t apply. Tried to create the new one and delete the default menu, and menu in the website disappeared at all (though the new one is created, has some items assigned, is active and has the same name as the deleted one).
Thank you for choosing our product.
If you wish to add a new menu, please make sure to call it within the theme/frontend. Should you have any questions or need assistance, feel free to contact us at taposhi@dcastalia.com. Our dedicated support team is here to assist you.
Já gastei dinheiro e agora tem mais problema, eu quero entregar o site ao meu cliente esse final dessa semana. eu instalei corretamente.
Hello,
Thank you for choosing our product.
Please contact our support email at taposhi@dcastalia.com with some details information like error details, server configuration, screenshots of errors, etc. Our dedicated support team is standing by and ready to assist you in any way possible.
Boa noite infelizmente minha equipa não consegue instalar seu tema, precisamos usar com urgência. Está com problemas na area de base de dados
Hello,
Thank you for choosing our product.
Please contact our support email at taposhi@dcastalia.com with some details information like error details, server configuration, screenshots of errors, etc. Our dedicated support team is standing by and ready to assist you in any way possible.
Hi there I have an internal server error after I want to save any of my changes on any page, could you help me with that
Hello,
Thank you for choosing our product.
Please contact our support email at taposhi@dcastalia.com with some details information like server configuration, screenshots of errors, etc. Our dedicated support team is standing by and ready to assist you in any way possible.
Hello, can you help me please.
After a successful installation, trying to access the global settings menu option throws an error:
Unknown Property The above error occurred while the Web server was processing your request.
Please contact us if you think this is a server error. Thank you.
Hello,
Thank you for choosing our product.
Please contact our support email at taposhi@dcastalia.com. Our dedicated support team is standing by and ready to assist you in any way possible.
seems like a nice script, but I have problems after installation the global tab is not opening at all 
it says Unknown Property
An internal server error occurred.
The above error occurred while the Web server was processing your request.
Please contact us if you think this is a server error. Thank you.
Hello,
Thank you for choosing our product.
Our support team has already resolved the issue on your server based on the information you provided. Hopefully, the issue has been resolved.
Please check from your end and confirm. If you have any further questions or need additional assistance, feel free to contact us at taposhi@dcastalia.com.
Hello, I have some issues I forget to pay my hosting providing on time and got my files deleted, after many attempts they recovered my files and everything but my website that was using this script it just stopped working, i believe is that because they gave me a new server with only my files. my question is there any way you guys can fix my website ? i believe its only reinstall all the necessities on my server but i do not want to loose my old website because i change some code and can’t write it back so maybe you guys can help me installing the existing website on my server.
Hello,
Thank you for choosing our product.
We’re sorry to hear about the server issues you’re experiencing. We hope your codebase modifications are still intact. As you may know, installation and customization are not covered under Codecanyon’s support policy. However, because we value our customers and their concerns, you’re welcome to share your information with us at our support email, taposhi@dcastalia.com.
Our dedicated support team will do their best to assist you.
