Hi OlivSEO.,

Great day. Thanks for contacting us.

1) For that template 4 design, you need to change the type in the elementor editor and make a design as per your need. Added a screenshot for your reference, https://prnt.sc/QG3FLscE_lIa kindly have a look.

2) Regarding your google map location, you need to get the API key from google and paste it in the plugin setting. You will get the Google Maps location on the front end. Please check the document link and the tab Configuration of Google. https://themessupport.com/documentation/plugin/dtstorelocator/ and https://prnt.sc/cvL3vTSjTRxk

Hope you are clear with our explanation. Else, kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check your query and let you know the solution.

Thanks!

Looking forward to help you!!

Regards., DesignThemes Support.

Thank you for your quick response! I wish the documentation was a little better on how to set up view from the template. I would have never guest that View #12 will display template #4. I followed your steps, but the map is still now showing. I did set up API keys. Can you kindly provide me with your email, or a more private way to communicate, so I can send you a screenshot and login credentials? I am not comfortable sending this information from a contact form on your profile.

Also, this is a warning that I can see in Search Console, so I wonder if that is why the map is not loading: https://sodmastersdev.wpengine.com/wp-content/uploads/2022/06/Screen-Shot-2022-06-15-at-1.04.02-PM.png

Hi OlivSEO.,

Thanks for the reply. You can mail your issue details and your credentials to support@wedesignthemes.com also you can continue the conversation in that email loop as well. We will check your query and let you know the solution in that email loop.

Thanks!!

Looking forward to help you!!

Regards., DesignThemes Support.

Just an update with this issue- the support wasn’t able to fix the issue. The plugin is conflicting with Elementor, and even though they fixed the map, and fixed the Element conflict, that broke the map again, and the support wasn’t willing to help with this issue again, they now blamed the theme. They also refused to issue a refund. Very disappointed in the way this issue was handled.

Identified template editing myself.

Hi.,

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you

HI,

PLease check this and let me know how to fix?

I have added here. https://georgeoakes.com/our-presence/.

But the filters are not working for left hand side store address listing. I havent tried yet for the map.

But let me know to fix the search location boxes, city, boxes. For example if I search for chennai. It is not working. The left hand side text are static.

Please let me know how to fix?

Check here, like this https://stingshop.com/storelocator/

Waiting for your reply.

Hello, You havent replied to my previous question.

Hi.,

We are getting the following error in the console https://prnt.sc/HLHxGGBQEm0U while loading that page. Please make sure you have enabled the Billing on the Google Cloud Project.

Regards., DesignThemes Support.

Yes, There is a billing issue. we have contacted Google support. waiting for their But I am not asking about the map.

I am asking abt the left hand side store listing text data. When I use the search/filter functions in the top like city, location, radius, will it filter and show only the corresponding data on the left hand side also under stores listing.

And how to do that?

Thanks

Hi.,

Yes it will be filtering the data. It seems that js errors are there in your console. Please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

Hi, I have sent all the details to your email ID through the form. Please check. Thanks

Hi Suvetha.,

Your issue has been fixed and updated. Kindly, have a look.

Let us know if you have any queries or issues. We are happy to help you!

Your valuable rating is important to us. It will make us happier and more energetic to help and support valuable clients like you.

Kindly, rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Thanks!!

Regards., DesignThemes Support.

Hi, thanks. But now only the search options are showing. Maps and data are displaying after we search. By default I want to display the data and map.

Hi dlktechnologies.,

As per the functionality, it will show the filter options first, once the filter action is triggered the map and loaded details will show.

The default map and details will show on the contact-us page.

Thank you!!

Regards., DesignThemes Support.

In your demo, template 2. It is showing the data and map by default when the page loads. And the search filters are working and triggers the data based on the search.

Hi dlktechnologies.,

Kindly mail your updated domain URL, WordPress, and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and let you know.

Thanks!!

Regards., DesignThemes Support.

PLease check email. Sent updated details. Thanks

Hi dlktechnologies.,

Thanks for sharing the credentials with us. We resolved your issue and reply back your email as well. Kindly, have a look at your email.

Thanks!!

Regards., DesignThemes Support.

HI, I have sent the FTP details yesterday. Have you checked?

Hi dlktechnologies.,

The login is not working fine. We already reply back to your email.

Thanks!!

Regards., DesignThemes Support.

Hi, I have checked with Godaddy, they are saying FTP is working fine. Otherwise could please access through any file access plugin?. I have installed a file access plugin. Please check.

Hi dlktechnologies.,

The FTP credential is not working. Even you can try with your side as well using FileZilla application. Added screenshot for your reference, https://prnt.sc/bgHh_ByxUZfW

Kindly have a look.

Thanks!

Moving forward to help you!!

Regards., DesignThemes Support.

HI, Please check mail.

We dont know what to do? Godaddy is saying FTP is working fine. Client wants to complete the work quickly. So, it will be better you can remove the location and radius field and make the other things working.

Thank you.

Checked you mail lately. You have removed the location field. But if you remove the field, by default map and data not showing when page loads. So, I have hidden the location field. Anyway thanks for the help.

Ok thanks. Let us know if you have any queries.

HI, 1. The Stores single listing page – social share buttons are not working. Need to remove unwated social share buttons like dig, dribble etc… Is that possible to add whatsapp?

Hi.,

Please be more specific about your issues with some screenshots/videos so that we can check and let you know asap.

Regards., DesignThemes Support.

could you please send me your support email so that we send a pictures/video of the issues?

Hi.,

Please refer : https://themessupport.com/documentation/plugin/dtstorelocator/#google-map