he customizability of this plugin is severely limited and frustrating. While it advertises itself as flexible, in reality, you’re locked into rigid settings with very few options to actually tailor it to your needs. Attempting to make even small adjustments is a hassle, as every change requires digging through poorly organized menus, often leading to unexpected bugs or crashes.
And forget about relying on documentation—it’s vague, outdated, and lacks any useful guidance on customization. The so-called support is no help either; they seem uninterested in providing real solutions, and often just point you back to the inadequate documentation.
For a plugin that should allow easy ad management, the lack of true customization options makes it feel unnecessarily limiting. It’s clear this plugin wasn’t designed with flexibility in mind, and using it is a constant battle with restrictions and workarounds. If customizability is important to you, look elsewhere.
Author response
Hi Wizromeo123 .,
We are sorry for the inconvenience you have experienced with our theme. Your satisfaction is our top priority, and we are committed to providing you with the best support possible.
We are genuinely concerned about your decision and would hate to lose a valuable client like you. We want to ensure that your experience with our product is seamless and satisfactory. To help us better understand and resolve the issues you are facing, we kindly request the following:
1) Detailed Description: Please provide a detailed description of the issues you are encountering.
2) Screenshots: Attach screenshots illustrating the specific problems.
3) Access Details: Share FTP and WordPress admin login details securely so that we can directly investigate and address the issues.
Please send your request to us directly at this email support@wedesignthemes.com
Our support team is ready and eager to assist you promptly. We are confident that with the necessary information, we can resolve any issues and ensure that both you and your client are happy with our theme.
A waste of money unfortunately... The plugin is not intuitive at all and drive errors.
Author response
Hi.,
Thank you for sharing your feedback regarding our plugin. We are sorry to hear that you found it unintuitive and encountered errors.
We strive to provide the best possible experience for our users and would like to assist you in resolving any issues. Could you please provide more details about the specific errors you're experiencing? Our support team is here to help and will do their best to address your concerns.
We value your input and are committed to improving our plugin based on user feedback. Your satisfaction is important to us, and we hope to turn your experience around.
Looking forward to your response.
Customer support is very helpful and I really appreciate their help. Their documentation could be more elaborative but their support is veryhelpful.
So far I have not received any issues.
Author response
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Documentation does not show shortcodes. Plugin does not include demo content. Furthermore, author cannot provide either shortcodes or demo content.
Author response
Hi.,
We are sorry for the inconvenience.
https://themessupport.com/documentation/plugin/dirprodoc/#import-data
Please refer to the video: https://youtu.be/ywQJCeX6pfo
Support Forum Link: https://themessupport.com/forums/forum/codecanyon/dt-directory-wordpress-plugin/
Please create a support ticket using the link below or mail your queries to support@wedesignthemes.com and our support team will gladly assist and guide you.
Thanks!!
The excellent support
Author response
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Best regards!
DesignThemes Support.
money is wasted. Everything is crooked and oblique.
Author response
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
by wowlp 3 years ago
The support for this plugin is very responsive and helpful. The directory is set up more for real estate but is working great for a member listing as well. I really like this plugin.
Author response
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Best regards!
DesignThemes Support.
excellent support
Author response
Hi DMDwapps .,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Best regards!
DesignThemes Support.
Thnx fixing a issue, works great thnx!
Author response
Hi dWorkNL .,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Best regards!
DesignThemes Support.
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