190 comments found.
Hi, im new buyer i want to ask did you plan any update ?
Hi,
Thank you purchasing Droppy! Are you interested in a particular new feature?
Hi there. Presale question. I would like to buy the addon, but for my usecases, i would need either a plan with “lifetime” circle OR a voucher option for recurring payments. The goal is to give special useres a lifetime free premium account. Any chance or idea? Kind regards!
Hi,
Thank you for your interest in Droppy! You could create a plan with a recurring time of let’s say 100 years. Sadly payment providers won’t support this but when combining the voucher function to bypass the payment providers it’s possible to allow users to buy a subscription valid for e.g. 100 years.
I hope this answers your question, feel free to let me know if you’ve any more.
i am getting “This page isn’t working domin.com is currently unable to handle this request. HTTP ERROR 500” when i try the save stripe api key, please help
I’ve replied to your ticket
good afternoon we bought your application a few years ago, and we moved it to a larger server However, we found out that we are missing something. I decided to buy the new version of the premium add on. in the past when premium service was bought, customers could send a file secured with a password. The customer had to add a mobile number for sms delivery of the password to the receiver of the file. But this is not coming up anymore.
Is this correct or have we forgot something??
Adrian
Hi,
I’m sorry to hear! A sms feature is not something that Droppy nor the premium addon had built-in. Was this maybe build as a custom job by me or someone else? If so, the an update will probably overwrite these changes.
Please send me a message at support@proxibolt.com and include some more info about your site and the changes that were made.
Thanks!
Emails are getting Spamed by gmail
Glockapps Reports: FREEMAIL_FORGED_REPLYTO Freemail in Reply-To, but not From
mail-tester Reports: -2.503 FREEMAIL_FORGED_REPLYTO Freemail in Reply-To, but not From
Hi,
I’m sorry to hear! It seems like your email is getting rejected because of the reply-to in the email. Please send me an email at support@proxibolt.com and I’ll send you a custom file that will remove the reply-to from your emails. I’ll try to make this an option in the admin panel in the near future.
Thanks!
next Pay date is not showing correctly , if a users subscribe a 3 month plan on 2025-06-17 means , the next pay date shows 2025-07-17(one month only)
Edit: Im using offline payments
Thanks for reporting! This is indeed a bug, and will be fixed in the upcoming Premium add-on update that will be released soon.
hi, recently i have bought your premium add-on and tested it, below link as you can see the “Next Payment date” showing “unknown” (https://imgur.com/82y0QQx)
second, paid users seems can’t get any confirmation email after successfully paid, while account cancelation email able to received after user cancelled subscription. The subscription end date also failed to show. (https://imgur.com/MuXudOw) Both LOCAL and SMTP failed, anything i can check at my side? Other emails such as file sent and file received email works well.
Need help here, thanks.
Hi, I’ve replied to your tickets.
thank you, will reply from there
Hi PayPal it’s not working when I reported to u simply given old article of PayPal but not solution what to do please help. Me
Hi,
I’m sorry but as mentioned in the ticket, Paypal is returning “The merchant isn’t able to accept PayPal payments at this time. Please try again later or return to the merchant and choose another way to pay”. I’ve sent you the Paypal help article about this and explained that it’s related to your Paypal account either not being a business account or not meeting any of the other criteria mentioned in that article. There’s not much Droppy can do about it because Paypal is refusing the transaction due to account settings.
I have issue with paypal i raised a ticket please respond
I’ve replied your ticket
Hello!
I see there’s a mutli user function, could you explain how this works? And regarding the password feature, can I provide premium features like password-protected uploads to only one of the subscription plans?
Hi,
Thank you for your interest in the Premium add-on!
The multi-user function lets premium subscribers share their benefits with others under one account.
For password-protected uploads, you can choose to include this feature in specific subscription plans, so it’s only available for certain plans.
Hope this answers your questions, feel free to let me know if you’ve any more!
Greetings. From what I understand, in order to charge for the use of the service, I have to purchase the Extended license. What about the Subscriptions plugin? Does it need to be in the Extended license as well or can it be in the Regular license?
Hi,
The premium add-on for Droppy can lock parts of Droppy behind a paywall. So the premium add-on is the one responsible for charging the users. More info about the Envato’s licensing can be found at https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License
Ok. What I need to know is: If I buy the Droppy Extended License and the Premium Subscription Addon Regular License, will I be able to charge customers? Or only if I buy the Extended License of both?
Hi,
It’s actually the other way around. If you need to charge your customers, then as the license says “a single end product which end users can be charged for” is meant for the Premium add-on. The main Droppy product is not charging the customer.
Hope this helps!
hello
i have just installed the premium plugin but it is now showing any premium plan, instead showing website.com refused to connect.
please help
Hi,
Please make sure you’ve followed the installation steps and used the install button on the premium settings page.
If you did then please verify the droppy_pm_ tables are created in the database.
Hope this helps!
it was installed using the install button. this droppy_pm_ tables is not created automatically into the database.
Hi,
Can you please send me an email at support@proxibolt.com and include the URL of your website and the login to your Droppy admin panel so I can take a look? Thanks!
Could you please add iyzico payment gateway urgently?
Hi,
Thank you for your suggestion. I will look into the payment gateway but can’t make any promises that it will be implemented soon.
Hello,
I guess I can’t add another payment method yet? I live in Turkey and there are many payment methods here. I will give you a few sample links, please add them as soon as possible. If you do this, I will buy your script and addons immediately.
https://dev.paytr.com/ https://developer.moka.com/ https://www.iyzico.com/Hi,
Thank you for your interest!
It’s something I’m looking into but I can’t give you an exact ETA for such provider at this time.
is there a way to remove the logo from the site? Or remove the default white border around it so I can use my own transparent png logo?
Hi,
In the admin panel on the general settings page you can set the path to the logo image. If you do not want the logo in the top left then you can use the “Custom CSS” section on the General settings page to hide it. Please add the following to the Custom CSS field:
.main-logo { display: none !important; }
If you want the background to be transparent the use the following:
.main-logo { background: none !important; }
Hope this helps!
Thank you!
Hello there, When I am trying to set a plan having the test mode of stripe as a key, I get a 500 error. Do you know what is wrong with it and how to fix it, please?
I tried the live one as well. but still the same. Is the server has to have any specific configurations?
Hi,
Could you please create a ticket at support.proxibolt.com and include some screenshots?
Thanks!
Can the email sharing be turned off for free members but included in a paid plan?
Hi, Thank you for your feedback. Currently the share options can’t be set using a premium plan, but it’s something I’m working on and hope to implement soon!
Hello, is it possible to share paid link to unlock or get access to content ?
Hi,
Thank you for your interest in Droppy! A download payment feature is currently not available. It’s something on my list, but I can’t say if and when it will be implemented yet.
Hope this answers your question!
What if we want user accounts but a free account as well. How do we remove stripe for signing up?
Hi,
You can create 0 dollar plans that will bypass the payment system so users can sign up.
