NinjaTeam

NinjaTeam supports this item

Supported

This author's response time can be up to 1 business day.

95 comments found.

Hi,

I have the same issue as stupidchief I get this error (in Chrome): Uncaught SyntaxError: Unexpected token S in JSON at position 0. (in Mozilla): SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data.

I get this error when I click on the next button. The next button doesn’t work. It does nothing when I click on it.

I have submitted a ticket. I don’t know if you got it because no email was sent to me.

Please let me if you got the ticket and if there is a solution.

Kind regards.

Hi marianpetre,

I received it, our developer will answer you soon,

Tommy

javsta

javsta Purchased

I’ve got the same issue. This plugin broke when I updated to the latest version of Contact Form 7

Hi javsta,

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

This comment is currently being reviewed.

This comment is currently being reviewed.

Hi, I have the next error

Uncaught SyntaxError: Unexpected token S in JSON at position 0 at JSON.parse (<anonymous>) at Function.n.parseJSON (jquery.js?ver=1.12.4:4) at Function.a.parseJSON (jquery-migrate.min.js?ver=1.4.1:2) at Object.<anonymous> (cf7mls.js?ver=1.0:89) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at y (jquery.js?ver=1.12.4:4) at XMLHttpRequest.c (jquery.js?ver=1.12.4:4)

Hi agcdigital,

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

TopTheme

TopTheme Purchased

How do I get rid of “Unexpected token S in JSON at position 0” error?

Hi TopTheme,

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

TopTheme

TopTheme Purchased

It worked! Thank you!

My support has expired.

But.. when I updated Contact Form 7 to the newest version Contact Form 7 Multi-Step stopped working.

What do I need to do?

Thanks

You can purchase new support to submit the ticket.

Tommy

That’s hardly helpful now is it Tommy..

Your plugin I purchased doesnt work with the latest version of the plugin it needs to run. What sort of help is this? I need to pay for it? Ridiculous. It’s not support I need its a working plugin.

Item updates to ensure ongoing compatibility and to resolve security vulnerabilities

If a supported item includes a third party asset (e.g., a plugin), or is intended to work with third party software or platforms (e.g. a CMS), authors are expected to ensure the item remains compatible if the software or platform version is updated. This includes if the third party asset has a security update. Item updates of this type will generally be delivered as version updates available to all buyers. Choosing a supported item (or upgrading to extended support) ensures you’re getting an item that’s backed by the author, and enables our authors to maintain their items in these ways.

takifugu

takifugu Purchased

Could you please confirm if you have my ticket?

Hi takifugu,

We received your ticket, my coworker will help you check it soon.

Tommy

Ignored?

Hi, ive installed the plugin and i can add a button for the next step in the form. However, the button does not do anything. There is no extra step in the form and the half of the form that is supposed to be behind the next step, is gone. Any suggestions?

I have the same problem as Saikoh above. The next button does not do anything. Instead the form submits itself as soon as all required fields are filled in.

essexweb

essexweb Purchased

hi, it doesnt work anymore in the new contact form 7 v4.8 . The last-known working version is v4.7

Hi essexweb,

Please upgrade the latest version of CF7 Multistep plugin, or submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

Hi,

your plugin doesnt work with Contactform 7 v4.8 Im getting the following error:

Unexpected token S in JSON at position 0

For the time being I went back to v4.7 but a quick fix would be nice

Hi thebraintank,

Please upgrade the latest version of CF7 Multistep plugin, or submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

I already use the latest version of your Plugin which was last updated months ago according to your log. This bug is new and came with the newest CF7 release v4.8 and Im not the only one with the problem.

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

Hi, 2 presales questions, #1 are there any transition effects from step to step or is it possible to insert some? And #2, about what WebProLive wrote (several times), will you ensure that the plugin will work with CF7 also in the future, without forcing users to buy support extensions again and again?

Hi, I have opened a ticket on https://ninja.ticksy.com/ – 2 weeks ago (on June 15)

I have not received any reply or update on this ticket?!

Hi Nath,

Sorry, we missing your ticket, my coworker has replied your ticket with the new version fix the problems.

Please let me know if you have any questions,
Tommy

by
by
by
by
by
by