NinjaTeam

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100 comments found.

Hi,

I have the same issue as stupidchief I get this error (in Chrome): Uncaught SyntaxError: Unexpected token S in JSON at position 0. (in Mozilla): SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data.

I get this error when I click on the next button. The next button doesn’t work. It does nothing when I click on it.

I have submitted a ticket. I don’t know if you got it because no email was sent to me.

Please let me if you got the ticket and if there is a solution.

Kind regards.

Hi marianpetre,

I received it, our developer will answer you soon,

Tommy

javsta

javsta Purchased

I’ve got the same issue. This plugin broke when I updated to the latest version of Contact Form 7

Hi javsta,

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

This comment is currently being reviewed.

This comment is currently being reviewed.

Hi, I have the next error

Uncaught SyntaxError: Unexpected token S in JSON at position 0 at JSON.parse (<anonymous>) at Function.n.parseJSON (jquery.js?ver=1.12.4:4) at Function.a.parseJSON (jquery-migrate.min.js?ver=1.4.1:2) at Object.<anonymous> (cf7mls.js?ver=1.0:89) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at y (jquery.js?ver=1.12.4:4) at XMLHttpRequest.c (jquery.js?ver=1.12.4:4)

Hi agcdigital,

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

How do I get rid of “Unexpected token S in JSON at position 0” error?

Hi TopTheme,

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

It worked! Thank you!

My support has expired.

But.. when I updated Contact Form 7 to the newest version Contact Form 7 Multi-Step stopped working.

What do I need to do?

Thanks

Item updates to ensure ongoing compatibility and to resolve security vulnerabilities

If a supported item includes a third party asset (e.g., a plugin), or is intended to work with third party software or platforms (e.g. a CMS), authors are expected to ensure the item remains compatible if the software or platform version is updated. This includes if the third party asset has a security update. Item updates of this type will generally be delivered as version updates available to all buyers. Choosing a supported item (or upgrading to extended support) ensures you’re getting an item that’s backed by the author, and enables our authors to maintain their items in these ways.

Hi WebProLive,

Sorry, I checked the plugin and you are right, please update the latest version to fix the problems.

Tommy

Hi Tommy, thank you for your reply.

Could you please confirm if you have my ticket?

Hi takifugu,

We received your ticket, my coworker will help you check it soon.

Tommy

Ignored?

Hi WebProLive,

Sorry, I checked the plugin and you are right, please update the latest version to fix the problems.

Tommy

Hi, ive installed the plugin and i can add a button for the next step in the form. However, the button does not do anything. There is no extra step in the form and the half of the form that is supposed to be behind the next step, is gone. Any suggestions?

Hi Saikoh,

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

I have the same problem as Saikoh above. The next button does not do anything. Instead the form submits itself as soon as all required fields are filled in.

Hi gerdbk,

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

hi, it doesnt work anymore in the new contact form 7 v4.8 . The last-known working version is v4.7

Hi essexweb,

Please upgrade the latest version of CF7 Multistep plugin, or submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

Hi,

your plugin doesnt work with Contactform 7 v4.8 Im getting the following error:

Unexpected token S in JSON at position 0

For the time being I went back to v4.7 but a quick fix would be nice

Hi thebraintank,

Please upgrade the latest version of CF7 Multistep plugin, or submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

I already use the latest version of your Plugin which was last updated months ago according to your log. This bug is new and came with the newest CF7 release v4.8 and Im not the only one with the problem.

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

Hi, 2 presales questions, #1 are there any transition effects from step to step or is it possible to insert some? And #2, about what WebProLive wrote (several times), will you ensure that the plugin will work with CF7 also in the future, without forcing users to buy support extensions again and again?

Hi goldrausch,

Let me answer your questions:

1. We will add transition effects in next update.

2. 100% this plugin can work with CF7 latest version without buying support extensions.

Please let me know if you have any questions,
Tommy

Hi, I have opened a ticket on https://ninja.ticksy.com/ – 2 weeks ago (on June 15)

I have not received any reply or update on this ticket?!

Hi Nath,

Sorry, we missing your ticket, my coworker has replied your ticket with the new version fix the problems.

Please let me know if you have any questions,
Tommy

Hi
The new progress bar isn’t visible, the ul-tag is empty.
And i can not deactivate the progress bar. After checkout “Enable?” and save the form “Enable?” is checked again.
best reagrds

Hi DREIDREIEINS-Web,

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help you check it.

Tommy

is it possible to add images to the multistep contact form. Im looking for a multistep contact form with an image over and a dropdown under it…

Hi soderhjelm,

Please submit a ticket at https://ninja.ticksy.com/ and our support team will help check your case.

Tommy

Is there a method to fire js code when last step happens?

Hi Victor

Currently the plugin doesn’t support that. But maybe we will update in the next versions.

Thank you very much

Joey

Hi there. I’ve gone thru your plugin and it might be the one I need but I do have a few questions regarding to the functionality.

I would want the a form that will have several radio buttons and once user choose any different button it would lead to different forms. For example:

The radio buttons would be (payment options):

1. Cash 2. Cheque 3. Bank transfer

If users choose Cash and click “Next”, it would lead to a page with company information (like address where can drop their payment).

If users choose Cheque and click “Next”, it would lead to a page with information that they can cheque to.

If users choose Bank Transfer and click “Next”, it would lead to a page with information that they transfer their money to.

Can this plugin do something like this?

Regards,

Hello urban_design_cambodia,

You can do it with this plugin and this one https://wordpress.org/plugins/cf7-conditional-fields/

Please let me know if you have any questions,
Tommy

Hi,

My plugin stopped working last friday and I’m not receiving any orders since then. I already opened a ticket in your support site, but no one answered me. This is the ID: 1267196

I already checked CF7 and it’s working fine without the plugin.

Please, I need a solution.

Regards,

????

hello tassiavalim,

The Ticksy system have is maintenance and I can’t check your ticket.

Please send your admin access and FTP to my Facebook page support at https://m.me/ninjateam.org and I will help you check it.

Tommy

Just sent it. Thanks.

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