Hi there,

Good day!

Thanks for reaching out. Please contact our technical support team via ninjateam.org/support. You can choose a live chat section for prompt support or email us.

We look forward to hearing back from you.

Best regards,

Mia

Hi,

We deeply apologize for this.

Please try using the following code snippet to remove the ID from the CSV file. We will release an updated version to make it easily to manage the fields. https://tppr.me/CbvNZ7

add_filter(‘cf7d_admin_fields’, function($fields, $fid) { if (isset($fields[‘data_id’]) && doing_action(‘wp_ajax_cf7d_export_to_csv’)) { unset($fields[‘data_id’]); } return $fields; }, 10000, 2);

Please let us know if it works.

Best regards,

Mia

My website runs on old version of PHP and I can no change it. Because of this I choosed buy your plugin because it works even for older version of PHP. I am getting this error:

Use of undefined constant ‘cf7d_admin_fields’ – assumed ‘‘cf7d_admin_fields’’ (this will throw an Error in a future version of PHP) in….

I am able to edit the plugin files directly. Can you tell me which file in your plugin I should open (e.g. Admin/Ajax.php) and which part of the code I should delete or edit? I am using the newest version of your plugin.

Hello,

To continue receiving technical assistance, please reach our technical team here:

ninjateam.org/support

Regards.

Bruce

Hi there,

Thank you so much for your patience and efforts.

We have fixed it, please test again

Wish you a great day.

Best regards,

Mia

Hi there,

Thanks for reaching out!

Yes, the step one will be saved in the database For your second question, here is how to export the data, choose the form you want and click on export CSV here: https://monosnap.com/direct/oCEnOxePrP3MdyzCvwkZtpuEUwBEZP

Hope that clarifies your concern.

Regards,
Alina

Your plugin is very nice and useful, but I cannot understand why it does not send emails. It is available in almost all form plugins. Yes, it is nice that we can download an Excel CSV file, but it would be good if the filled form was sent to you instantly by e-mail in terms of lead tracking. Isn’t there such a possibility?

Hi there, Please note that this how Contact Form 7 plugin works.

Once a form is submitted on the website, it would be forwarded to the email you set in the CF7 plugin.

So, we do not need to implement this in our plugin.

Regards,
Alina

Also if I set a different local time in Settings >> General your plugin get always UTC (Coordinated Universal Time) so a time that does not match my local time

Hello,

In this case, we will be glad to take a look at it for you, please reach our dev team here:

https://ninja.ticksy.com/

Regards,

Bruce

Hello there,

Good day!

We have fixed the issue in our plugin, please contact us via ninjateam.org/support, you can choose a live chat or email us to get an updated version.

As you are using premium version so we could not share it here.

Looking forward to hearing back from you.

Many thanks!

Mia

Hi there,

Thanks for reaching out!

Please let me check with the dev and I will feed you back as soon as possible within 24 hours.

Kind regards,
Alina

Hi there,

Thanks for your patience.

1. Please refer to this help link https://www.wikihow.com/Open-CSV-Files to open the exported CSV file.

2. We just double checked on our test site, the email format displays properly https://tppr.me/VNgcye.

If the issue still persists on your end, please contact technical support team via ninjateam.org/support. Our dev will check and fix it for you as quickly as we can.

Best regards,

Mia

Hi, I’ve purchased the plugin and I’ve sent the form some times. I always get different output in the csv file exported when I put special characters like à ù ì ò ü and others. How should I do to prevent special characters from being transformed into different characters inside the csv file?

tnx

Hello there,

Thanks for your feedback.

Could you please reach out technical support team via ninjateam.org/support?

Our dev would like to check the CSV file format.

We look forward to hearing back from you.

Many thanks!

Mia

Hi there,

Thanks for reaching out!

Yes, you will.

Hope that clarifies your concern.

Kind regards,
Alina

Hi there,

Thanks for writing to us today!

Sorry but that one may not be compatible with our Database plugin, but this is the multistep plugin which is compatible with the Database plugin:

https://codecanyon.net/item/contact-form-7-multistep/15232990?s_rank=6

Regards,

Bruce

Thanks, I have just bought it, is working excellent

Wow!

Thats awesome, and do not hesitate to reach us again if you need to.

Regards,

Bruce

Hi there,

Thanks for reaching out.

Please let me check it back with dev unit and let you know as soon as possible.

Please be patient.

Best regards,

Mia

Hi there,

Good day!

Thanks for your patience.

You can edit it in the backend with edit button, please refer to the screenshot https://tppr.me/FKkcm

By the way, you can check it out on our demo here https://demo.ninjateam.org/contact-form-7-database/

Hope that could help.

Best regards,

Mia

Hi there,

Do not worry much, you can download the free version, install and test as you wish

https://wordpress.org/plugins/cf7-multi-step/

You can consult our documentation for more help too:

https://ninjateam.org/contact-form-7-multi-step-pro-doc/

Hope this suffices!

Regards,

Bruce

I am looking for Database for Contact Form 7 this plugin not Multi step plugin. Please check your demo, i dont see any option to test it.

Hi there,

Thanks for your response.

Please check it here https://wordpress.org/plugins/cf7-database/

Best regards,

Mia

Hi there,

Thanks for reaching out!

After activating CF7 Database plugin, you will see a new Database menu nested under Contact menu.

It will show in both free and premium version.

Kind regards,
Alina

Hi there,

Yes, you can change the text by using translator plugin or you can go to /admin/I18n.php file to change this text. If you need further help, please let us know.

Many thanks!
Mia

do u have any php code to change? cos i have using snippets plugin too, i not really wan change at php file, cos later update plugin the edit code will be gone.

Hi there,

Unfortunately, we don’t have any hook to make it work as you wish. We are so sorry for this inconvenience. If you need further help, please let us know.

Many thanks!
Mia

Hi there,

Thanks for coming today!

Please let me check this with the dev and I will feed you back soon.

Kind regards,

Alina

Hi there,

Thanks for your patience! Unfortunately this is impossible because our csv file is currently applied for many other clients so we can not changed it now. Hope you understand.

Many thanks!
Mia

Hi there,

Thanks for coming today!

Unfortunately, we don’t have that feature yet but I will forward the suggestion to the developer.

Kind regards, Alina

Hi there,

Thanks for coming today!

In this case, please open a support ticket here to get help:

https://ninja.ticksy.com/

Kind regards,

Bruce

Hi there,

Thanks for choosing our plugin. We do not thing that’s possible but I will foward your suggestion to our developer.

Cheers,

Rose

Hi there,

Thanks for reaching out. For this support query, please submit a private ticket with your screenshots at https://ninja.ticksy.com/ and our support team will help you check it.

Kind regards,
Kelly

already submitted a ticket

Hi, you can hide a column here https://prnt.sc/26rma13, is that OK please? And sorry it’s not possible to use a different delimiter. Let us know if it helps.

Hi there,

Thanks for reaching out. It’s Kelly here and I am happy to assist you today. Sorry we don’t have that option at the moment.

All the best,
Kelly