Discussion on Bookly Ratings (Add-on)

about 1 year ago

I NEEED HELP. PLUGIN DONT WORK IN ELEMENTOR PRO

about 1 year ago

Hi there.

Thanks for your message.

If you haven’t yet, please create a support ticket using the link below so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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bovonefranco6 Purchased

about 1 year ago

hi i need de problem to Bookly Ratings Addon. Its not work in web site Wordpress and Elementor Builder.

Bookly-Support Author Team

about 1 year ago

Hi there.

Thanks for your message.

If you haven’t yet, please create a support ticket using the link below so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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High rating = More sales = More functions and flexibility
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Mushrath007 Purchased

about 3 years ago

Can a customer add a rating to the appointment?.

Bookly-Support Author Team

about 3 years ago

Hello,

Thank you for your message.

The customer can rate their experience, but technically they will rate the staff member that provided this service.

Thanks!
Alex
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scovill05 Purchased

almost 4 years ago

Is it possible to remove a rating?

Bookly-Support Author Team

almost 4 years ago

Hello,

Thank you for your message.

You can do it via Appearance section: https://prnt.sc/DqOAuxNsskkJ

Thanks!
Kate
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mcse-s17-021

about 4 years ago

Hello there, I am using your plugin and it’s been making weird issues, I made the services under the categories but in the frontend, it is only showing the categories and not services related to the categories. Please help me with this.

Bookly-Support Author Team

about 4 years ago

Hi there,

Thank you for your message.

Please make sure you have assigned at least one staff member to each service. Besides, the visibility field needs to be set to “public” for both staff members and service.

Thanks!
Yulia
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scovill05 Purchased

about 4 years ago

How can I change the text that appears on the rating page? I use to spanish and the translation is not good.

Bookly-Support Author Team

about 4 years ago

Hello,

Thank you for your message.

You should be able to edit that text with third-party tools like Loco Translate.

Thanks!
Alex
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smithe2012

over 4 years ago

Hello guys. nice plugin, but!!! Many customer use mobile number instead email and i don’t want make email field obligation. Is it possible that rating link, send in SMS by a short URL, instead of email?

Bookly-Support Author Team

over 4 years ago

Hello,

You can set the booking form so only the phone number is mandatory and staff rating code can be added to a SMS notification template.

Thanks!
Alex

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formidaweb Purchased

over 4 years ago

Hello! Is it possible to also show how many customers contributed to that staff rating? Ex: 4.5 stars from 154 reviews

Bookly-Support Author Team

over 4 years ago

Hello,

Thank you for your message.

I’m afraid such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Let me know if you have any other questions.

Thanks!
Kate
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dlkestudio Purchased

almost 5 years ago

Hi,

How can I edit the display message shown above the five stars on Bookly Ratings?

Bookly-Support Author Team

almost 5 years ago

Hello,

Thank you for your message.

We have sent you an email. Kindly, check it.

Thanks!
Kate
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tasksrl Purchased

about 5 years ago

Hello, we bought this add on for bookly pro 3.4

We have an issue, when you receive the email from bookly to make the rating or the service, you can´t pick any starts. You pick any star and nothing happen.

Please verify here: https://www.comune.potenza-picena.mc.it/test-feedback-servizi?bookly-rating-token=b66ccd1f81f7330afdb96e5d35c3c5cf

We are using bookly rating 2.4 and bookly pro 3.4

Thanks Task srl

Bookly-Support Author Team

about 5 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #149590 and admin panel access so we could look into this matter.

Thanks!
Yulia
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ratchit_bookly Purchased

about 5 years ago

Hi,

I am having 2 issues with this new plug-in that I hope you all are able to assist me with.

1) I created a rating page and included the code, [bookly-staff-rating], but when I view the page, the space where the rating form should display is blank.

2) I updated the URL for staff rating on the backend, but when I do a test email, it just shows my homepage.

Thank you!

Bookly-Support Author Team

about 5 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #148082 and admin panel access so we could look into this matter.

Thanks!
Kate
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High rating = More sales = More functions and flexibility
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lifecoach007 Purchased

about 5 years ago

My web developer is still having problems with the plugin I bought. Can you please help me with this problem We are getting errors when trying to install the plugin

lifecoach007 Purchased

about 5 years ago

Please Help me with this situation thank you

My web developer is still having problems with the plugin I bought ( BOOOKLY RATINGS ) . Can you please help me with this problem We are getting errors when trying to install the plugin it says : the package can not be installed no valid plugins were found Plugin instalation failed

Bookly-Support Author Team

about 5 years ago

Hello,

Thanks for your message.

Please send us an email to support@bookly.info with this ticket number 145930 and your purchase code for Bookly Pro so we could look into this matter.

Many thanks,
Richel

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lifecoach007 Purchased

about 5 years ago

I have bought this item 2 days ago but it does not work can you please find why. it says the package can not be installed. No valid plugins were found. Plugin installation failed.

Bookly-Support Author Team

about 5 years ago

Hello,

Thank you for your message.

Please, make sure that you are installing the right archive. It should be “WordPress files only”.

Thanks!
Yulia

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ilmoti Purchased

over 5 years ago

Hello,

I bought this add on for bookly pro 3.1

I have an issue, when you received the email from bookly to make the rating o the service, we can´t pick any starts. You pick any star and nothing happend.

Please check here. https://mejorhablemos.us/REVIEWS/?bookly-rating-token=bf3d396d3f0e0b9ec92a3bdcd14806db

i´m using boogly rating 2.2 and bookly pro 3.1

Bookly-Support Author Team

over 5 years ago

Hello,

Thanks for your message.

Please send us an email to support@bookly.info with this ticket number 140421 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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Hi gh rating = More sales = More functions and flexibility
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spindalp Purchased

over 5 years ago

I am doing sandbox testing with bookly and all the plugins before buying.

Looks very promising but I have spent at least 1 hour trying to see how the ratings page will look.

I want to be able to modify ratings page later on css and everything. After inserting shortcode all I can see is empty page. I also tried testing email notification and the link for the ratings page is not working.

I have done all the settings correctly including URL settings. What might be the problem here?

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

Rating page can be opened only via email notification. So when you add shortcode into your email notification, the page will be opened once your client clicks on the link.

Let me know if you have any other questions.

Thanks!
Kate
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Zuliatec Purchased

over 5 years ago

I am interested in purchasing this plugin, but I have some doubts about how it works. Could you explain to me what the process is like? Should an appointment be completed and then enabled? I understand that I can see the notifications within the administrator, but I do not understand when or where the user can do it. I would appreciate your clarification on this question.

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

The appointment is created once the booking process is finished (after the payment step). Email notifications go to staff members and customers: http://joxi.ru/Rmz0YqxiMQOk4A

You can also generate your personal demo version which goes with almost all additional add-ons to see if Bookyl suits your needs: https://www.booking-wp-plugin.com/demo-list/

Thanks!
Kate
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Zuliatec Purchased

over 5 years ago

I understand how the process of creating an appointment is, what I do not understand is what the ratings process is like. Where can I do it?

Bookly-Support Author Team

over 5 years ago

Hello,

Thanks for your reply to Kate.

1. Go to Bookly menu > Settings > Ratings and enable the setting Displaying appointments rating in the backend.

2. You’ll need to create a separate page where your customers will be redirected to (WP Dashboard > Pages). Click on Add staff rating form to insert the form on a page. And check the “Comment” box to let customers write a review.

3. Go to Bookly menu > Settings > URL Settings and set the URL of a page with a rating and comment form.

4. Go to Bookly menu > Email Notifications. Select Follow-up message template or create a new one, and include {staff_rating_url} code into automated email notification so your customers will receive the link with an option to rate the service and leave a comment after the service is provided.

Please check the article for Bookly Ratings Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360001695713-Evaluate-the-level-of-provided-services-Ratings-Add-on- for more information.

For additional questions, concerns or clarifications, please send us an email to support@bookly.info with this ticket number 138374 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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jshipka2

over 5 years ago

So I’m in the “Email notifications” section of the Bookly WP area and trying to click on “edit” notification but nothing happens?

I’ve had some real issues since the latest WP update and the new Ohio theme update. Not understanding why things aren’t working smoothly.

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

Please, update your Bookly and Bookly Pro to the latest versions (18.6 and 2.9). New release should fix the error.

Thanks!
Kate
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gabrielvb

almost 6 years ago

Hello, is there a shortcode to use on pages to display the ratings?

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

You can display staff rating by enabling this option in Appearance section:

http://joxi.ru/52aankzSbKk682

Let me know if it works for you.

Thanks!
Kate
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formidaweb Purchased

almost 6 years ago

Hello!

I get this error in the backend / plugin only for the “ratings” tab, it’s not appearing anywhere else. Could it be possible that you need to also update this plugin to work with the updated main plugin?

The error – “sprintf(): Too few arguments in /home/d0348528/public_html/wp-content/plugins/bookly-responsive-appointment-booking-tool/lib/utils/DateTime.php on line 292”

See here screenshot – https://imgur.com/7glx6D1

How can you help me? I have many addons and this is the first error with one of them…

Thanks.

formidaweb Purchased

almost 6 years ago

Maybe the error is related to the missing fields from “Period for calculating rating average”? See here – https://imgur.com/ypiMr3b

Hope you’ll answer soon… Thanks again.

formidaweb Purchased

almost 6 years ago

Just tested, and everything works except clicking the “save rating” button on the ranking site page (that’s received from the client thank you page). Even clicking on the stars work… Probably it’s related to the error above… So no ranking is saved on the website…

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #126991 and admin panel access so we could look into this matter.

Thanks!
Kate
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High rating = More sales = More functions and flexibility
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MsJess09 Purchased

about 6 years ago

Hi there,

I am having 2 issues with this new plug-in that I hope you all are able to assist me with.

1) I created a rating page and included the code, [bookly-staff-rating], but when I view the page, the space where the rating form should display is blank.

2) I updated the URL for staff rating on the backend, but when I do a test email, it just shows my homepage.

Thank you!

Bookly-Support Author Team

about 6 years ago

Hello,

Thanks for your message.

Please send us an email to support@bookly.info with this ticket number 123332 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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High rating = More sales = More functions and flexibility
===
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Last Update	28 November 2025
Gutenberg Optimized	Yes
Compatible Browsers	Firefox, Safari, Opera, Chrome, Edge
Compatible With	WPML
Files Included	JavaScript JS, CSS, PHP
Software Version	WordPress 6.8.x
Tags	add-on, appointment, booking, bookly, ratings, wordpress
Created	8 years ago

Discussion on Bookly Ratings (Add-on)

Discussion on Bookly Ratings (Add-on)

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Discussion on Bookly Ratings (Add-on)

Discussion on Bookly Ratings (Add-on)

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35 comments found.

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