112 comments found.
Is it possible to create a package that includes a session which is part of collaborative services? The issue is that I’m creating a 10-session subscription (e.g., for massage) and I need to block the massage room at the time of the appointment. If I make a regular booking, this is possible, but from what I see, the package does not allow me to select a collaborative service. Is there any solution
Hi, currently, this is not supported. You can leave your feature request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in future releases.
Thanks!
Yulia
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Hi, I currently have Bookly Pro (purchased May 2024). I have just purchased the Bookly Packages add-on and I get this error when installing:
Installing plugin from uploaded file: codecanyon-nRBqwUaU-bookly-packages-addon.zip
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.
Hello,
Thank you for your message.
Please make sure you are installing the correct archive. It should be “WordPress files only”.
Thanks!
Yulia
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The plugin does not works. Its impossible to activate it.
We test several versions 6.4 – 6.6 and does not works.
The plugin is Installed, click in activate and allways appears deactivated.
Please, we need help about this addon.
Thank you very much.
Hello,
Thank you for your message.
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket so that we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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Can i limit the time on which the customer can book a service in the package and not only when the package ends. Example a customer buys a package that gives him the option to book three appointments but the appointments can be booked only for month june.
Hi there.
Thanks for your question.
Right now, you can only specify the validity period measured in days.
If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #297069 so we can look into this matter for you.
Many thanks,
Richel
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why is payment is done with packages i need to attach payment? and payment is not attached like in normal services?
Hello. Payment can be attached to a package during its creation via the admin panel (backend). And clients have the option to pay for a booked package through the booking form.
Best regards, Bookly Team
Dear Author. I need to translate the Packages addon, but I haven’t found the language strings in Loco translate even after clicking on Loco Translate / Plugins / Bookly Packages. Where is the language file located? Thanks.
Hello. All texts should be translated in Plugins > Bookly.
Best regards, Bookly Team
Hi, I want customers to purchase package and when they make booking, they can deduct from the package. Does the feature covers this requirement?
Hello,
Thank you for your message.
Yes, after the customers purchase the package, they will be able to manage it if you add [bookly-packages-list] shortcode to a webpage: https://support.booking-wp-plugin.com/hc/en-us/articles/115003045634-Packages-Add-on, if there are 5 appointments in the package, the customers will be able to schedule only 5.
You can test this add-on by generating your personal demo version: https://www.booking-wp-plugin.com/create-your-free-sandbox/ Add-ons can be activated in the Plugins section.
Thanks!
Yulia
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Can i make setting that only logged in user can make booking?
and which page can customer to purchase the package?
the sandbox has no package add-on
Hello,
Thank you for your message.
1. Please check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/206366359-Can-I-show-the-booking-form-to-registered-users-only-
2. The package can be purchased via the new Bookly booking forms (Search, Services, and Staff forms): https://support.booking-wp-plugin.com/hc/en-us/articles/115003045634-Packages-Add-on (please check the paragraph ‘How to book a package via front-end booking form’).
3. Please check the Plugins section, please make sure to activate the Packages (Add-on).
Thanks!
Yulia
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I hope you answer this quickly as I am in quick need of an answer, I have been getting late replies on all my other questions to you. I have bought a couple of your add-ons and I need something that helps me assign a package to a costumer and at the end of the package the costumer won’t be able to make an appointment. My whole business depends on this concept. We offer classes and you will be able to only make an appointment if you have paid for the package at the store. So will this add-on allow my costumers to do this? I tried the demo but it is not answering the question of what happens after the package ends. For the record, the add-ons which I already have are: Costumer groups (to assign groups of costumers to a certain service), Group booking (because I have privet classes and group classes) and lastly I have the waiting list add-on. The process goes as follows: the costumer pays for a package at the shop then we open the classes for her online and then she can book appointments until the package ends, then the system won’t allow her to book anymore, this whole process should be done automatically, will this ad-on do that or not?
Hello,
Thank you for your message.
This add-on provides to set up packages and sell them using the modern forms or assign them manually to customers. Once a customer either purchases a package or they are assigned manually to one, they can log in and access a page where the package cabinet form was added, there they will be able to book the appointments that are included in this package. When you set up packages and set up how many appointments are included in a package and the time limit also.
Thanks!
Alex
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Hi, I cant make new customers with Bookly is there any bug or error meaning when a new customer books an appointment their details are not shown on the calendar their user details added already on the WordPress user list but not on the Bookly customer list and I lost my so many customers please look into this.
Thank you
Hello,
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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Dear all,
I installed Bookly packages addon. I changed the classic “step by step” form into the moderm form in order to show the packages. I found some issues:
1) when a client book any service receive a message saying “intervalo ya reservado” (“date reserved”): It seems like the service is booked but again shows new dates that the client can choose. Super confused. 2) there is no more steps at the booking (neither the payment step).
Could you please help me with this? May I send you my WP access?
Thanks a lot, Sergio
Hello Sergio,
Thank you for your message.
1) You can customize this message in Bookly > Appearance > Search form > Complete step > edit the ” Your package has been created.” text after clicking on the “Your booking is complete.” text.
2) PayPal Express Checkout and Stripe (Add-on) payment options are not compatible with modern forms. Though, other payment options should work these forms.
Thanks!
Alex
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Hello Alex, maybe i did not explain it properly. Even if I change the message (thanks for that info), the system doesn’t show the following step (payment). For example, clients can pay locally but that step doesn’t appear. I mean, the only option is re-book again after getting that message.
By other way, I have a modern form because is needed for the packages addon. So which addon should I buy? PayPal Payments Standard Add-on? Thanks for your time, Sergio
Hi Sergio,
Thank you for your message.
If you enable only Local payment in the modern forms, the payment step will be skipped.
You can use any of these payment options in the modern booking forms except PayPal Express Checkout (as part of the Bookly Pro plugin) and Stripe (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/212413769-Payment-Options
Thanks!
Yulia
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Hello Yulia, thanks for your answer. I also installed Bookly PayPal Standard Add-on and still have the same problem: The system doesn’t show the payment step (local payment and paypal enable) after choose the date/hour. Could you please help me? Thanks a lot, Sergio
Hi Sergio,
Thank you for your message.
Please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Yulia
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Hej guys, I`m asking for a refund for the bookly packages addon. It isn’t usable in the step by step form which I’m using.
I hope we can solve this without any big hassle.
greeting josh
Hi Josh,
Thank you for your message.
Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy
Thanks!
Yulia
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Hi, I just bought your addons package but it won’t let me enter the license. Bookly also stops working. You can help me? Thank you
I have to turn it off to get Bookly working again
Hello,
Thank you for your message.
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Alex
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Hi, just bought package add on 2 days ago, does not work, left a message 2 days ago no reply yet, please help thank you
Hello,
Thank you for your message.
We have replied to you in ticket number 245281.
Kindly, check it.
Thanks!
Kate
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Hello,
We have a question on this note.
Important Bookly Packages (Add-on) is not compatible with the Bookly Custom Duration (Add-on) and Bookly Group Booking (Add-on). Package deals are only available to single bookings.
So Bookly Group Booking will still work even if we have Bookly Packages enabled correct? The only restriction is that Bookly Packages will only work on single bookings. Please confirm.
Hello,
Thank you for your message.
Bookly Packages (Add-on) is not compatible with the Bookly Custom Duration (Add-on) and Bookly Group Booking (Add-on). Package deals are only available to single bookings.
Let me know if you have any other questions.
Thanks!
Kate
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You mean we can use(enable) both plugins Bookly Packages and Bookly Group Booking but Bookly Packages will only work on single bookings and not group bookings correct?
Hello,
Thank you for your message.
Yes, that’s right.
Let me know if you have any other questions.
Thanks!
Kate
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Where can I check the quantity of the package that are already used? I mean for example, if the customer books a 10x package and have completed 5 appointments. Is there a place where we can check how many appointments left for that customer?
Hello,
Thank you for your message.
Yes, you can check this information in the Packages menu -> look for the booked package and check how many slots the customer still has left.
Thanks!
Alex
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I’ve Installed the add-on yet when I try it, it just appear as a simple service not a package..! and however I changed the settings neither I or customers can have another date, time/ schedule!
I need some assistant here or a refund!
Hello,
Thank you for your message.
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Alex
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Hello, I am looking for a plugin for a client, your plugin seems to be I am looking for with the packages addon. However something is not clear to me, and I couldn’t create a subscriber new user in the sandbox to check. I would like to know if, with the package add-on, customers who are logged in as subscriber users can book their appointments ? Thanks
Hello,
Thanks for reaching out.
And sorry if I could not answer you in a timely manner, I was away sick. And due to the high requests, the rest of the team didn’t get a chance to pick this up.
With the Bookly Packages Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003045634-Packages-Add-on, you can offer package deals for your client’s favorite services as well as add an optional discount on packages. So you will need to create a simple service for the price of the packages then your client will have to book their first appointment right away in the front-end booking form. And then you assign the packages in the back-end so your customers can book the rest of the package services later as long as they’re booked within the set validity period. Please note that the rest of the package services can only be set up in the back-end for now and customers cannot book these from the front end yet.
So the workaround is to give the customers’ user accounts so that when they’re logged in, they can see a list of purchased packages with expiration dates, details, and the ability to schedule the rest of the package services. Please check this article for online access to booking for clients: https://support.booking-wp-plugin.com/hc/en-us/articles/212455529-Online-Access-to-Bookings-for-Clients. Kindly note that the packages don’t work and are not compatible with the following add-ons yet.
- Bookly Group Booking Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360000259594-Group-Booking-Add-on
- Bookly Custom Duration Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005082294-Services-with-flexible-duration-Custom-Duration-Add-on-
However, if you have both Bookly Packages Add-on and Bookly Group Booking Add-on installed, your customers can still book the simple services with the group booking capacity. However, the services in the package cannot be booked by several persons.
Bookly is designed to work with a weekly schedule. The schedules you set up for the staff members are their consistent availability moving forward – for each and every week. So timeslots offered in the front-end booking form are founded on these schedules. And the time slot interval or how the hours are divided and presented in the booking form is based on the time slot length.
The add-ons https://www.booking-wp-plugin.com/features/, such as the Bookly Packages Add-on, are intended to help give more flexibility to achieve desired features. I want to note please that Bookly Pro is the main plugin, hence, it needs to be installed and activated to be able to use Bookly add-ons since these add-ons are supplementary to the main Bookly Pro plugin. And the booking form looks exactly like the demo.
If I am off-base, you require further assistance, or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #190268 so we can look into this matter for you.
Many thanks,
Richel
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Hello, I still haven’t received my refund and it’s been over a month now..
Still waiting to get it from you
Hi there,
Thank you for your message.
The answer has been already sent to your request. Kindly check the spam folder.
Thanks!
Yulia
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I requested a refund a few weeks ago but I still haven’t received a reply. Can you please get back to me?
Hello,
Thank you for your message.
Sorry for the delay with the answer. Your refund request is in work. Kindly wait for the results.
Thanks!
Kate
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Hello, are you planing to make this add-on also for front-end? I see this has been discussed for over a year already…. How can I offer clients 5 lessons which they will use different days for a special price?
Hello,
Thank you for your message.
I’m afraid that at the moment this is not yet supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release. Here you can check our roadmap: https://ideas.booking-wp-plugin.com/roadmap.
Thanks!
Alex
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