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Discussion on Bookly Invoices (Add-on)

Discussion on Bookly Invoices (Add-on)

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77 comments found.

pspgott

pspgott Purchased

Current error in the invoice extension.

If the child pays something via PayPal and you want to cancel because it is several things one thing so for example -10€ cancel it will be deducted in the invoice at the end but it does not say that -10€ are or the reason.

It is an article extras.

Hello,

Thank you for your message.

Could you tell me your ticket number?

Will be waiting for your reply.

Thanks!
Kate
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pspgott

pspgott Purchased

(#198256)

Hello,

Apologies for late reply, there were a lot requests recently.

We have already replied there. I’m afraid this not the answer that you were expecting, but please note that at the moment this is expected behavior. Though, we have informed our product manager about your inquiry.

Thanks!
Alex
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Hi, if I buy the bookly invoice plugin now, could I generate invoices for past payments too? Regards, Fabien.

Hello Fabien,

Thank you for your message.

Yes, it’s supported, you can generate invoices for past payments.

Thanks!
Alex
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Hello, when i try to download invoice, it throws 0 and i cant see invoice

Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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how to send an invoice to a customer, i payed 120$ for pro plugin and this one and i cant send invoice plugin to them from email

Hello,

The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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how many times I should w8 for answer one month? how can I return plugins?

Hello,

Thanks for your email.

It looks like you didn’t receive the notification that Kate, one of my colleagues has replied to you, as you can see here: https://bit.ly/3RSFxMg.

Here’s her reply for your reference:

Hello,
The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello, i want to know if i can only send an invoice manually later via admin panel, and insert specific link in invoice text…Thanks

Hello,

Thank you for your message.

The invoices are attached to the email notifications. So I’m afraid there is no option to send invoices manually, without email notification. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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Goodmorning!

How do i add VAT on a invoice? Hope you can help me

Kind regards

Dennis

Hello Dennis,

Thank you for your message.

You need to the Taxes Add-on, if you would like to display the VAT there.

Thanks!
Alex
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Goodmorning!

How do i add FAT on a invoice? Hope you can help me

Kind regards

Dennis

Hello Dennis,

Thank you for your message.

You need to the Taxes Add-on, if you would like to display the VAT there.

Thanks!
Alex
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Hello, I would like to know if the invoicing add-on includes an option for customers to make monthly payments. And if the invoices can be sent automatically for those monthly payments.

Hello,

I’m afraid such an option is not yet supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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We need to be able to customize invoices that get sent out and then allow the customers to pay that invoice. I do not see any way to link them to a payment gateway for them to pay. Why is this not a feature? :(

Hello,

I’m afraid such a feature is not yet supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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i cannot install invoices. it says: the link you followed is expired.

how do i fix this

Hello

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hi Bookly,

How to hide the provider column in invoice template, i see 1 year ago some client has asked about it and you replied it will be implemented, what is plan to implement this. Its mandatory for us to hide provider column can u please provide a work around for this situation.

Thanks.

Hello,

I’m afraid this is not yet supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

If you want to make changes to the invoice template, it can be done directly in these files: bookly-addon-invoices/backend/components/invoice/templates/invoice.php and bookly-addon-invoices/backend/components/invoice/templates/order.php

Thanks!
Alex
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Dear: I can put an option for a card payment link in point 5 of payments

Hello,

Thanks for reaching out.

Not sure I’ve understood your inquiry. Though, please note that payments can be done only when customers book appointments with the booking form. Later payments are not yet available.

Thanks!
Alex
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Hi, I wanted to know if it is possible to unify the invoices of a client by date range. Thank you.

Hello,

Thank you for your message.

Not quite sure that understood you correctly. You can filter the payments according to time period and download the invoice: http://joxi.ru/p27nR59iLx86wm

Will be waiting for your reply.

Thanks!
Kate
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No, I need to be able to view (and download) all of a customer’s invoices on a monthly basis at a glance. Example: a client contracts 5 services in a month, because I do not want 5 invoices, only 1 that unifies the 5.

Thanks for the quick reply.

Hello,

Thanks for reaching out.

This isn’t supported at the moment. All sent invoices are available for viewing, filtering, and downloading in PDF format in Bookly Payments reports individually.

That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.

If you require further assistance or have additional questions/clarifications about this, please create a support ticket using the link below and mention Ticket #175425 so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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Hi. I bought bookly pro, strip add on, and invoicing. I can’t find how to let the customer to pay the invoice. When they book an appointment there is no fee until I see the job and quote them. then I adjust the payment and would like them to pay the invoice with stripe. How is this done?

Hello,

I’m afraid this feature is not yet supported. Customers can pay for an appointment only when they book an appointment on the front-end. A pay later option would be possible only with bank transfer option. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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Hello, with this add-on, is it possible to change the payment method before to generate the PDF ? For exemple : If my customer told me he want to pay with on local, but once there he pay with CB. Thank you

Hello,

Thank you for your message.

Could you specify your request, please? The invoice is being generated once your customer finishes the booking process. So he needs to pass Done step to get an invoice.

Will be waiting for your reply.

Thanks!
Kate
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Hello, with this add-on, is it possible to add the {staff_info} on the PDF invoice ? Thank you

Hello,

Thank you for your message.

Currently, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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Hi! We’ve just installed and setup the automatic invoicing plugin for my client. She is already using another invoicing template and we want to switch to Bookly invoicing. Only she needs to carry on from the previous invoice number, and we cannot find a way to change the current starting invoice number (like starting from XXXXX-00023 and then carry on from there).

Also is there a way to integrate other, previously made costs/classes into Bookly? For instance my client is teaching part time and needs to create new invoices for lessons already given.

Thank you for your response. Greetings,

Marten

Hi Marten,

Thank you for your message.

Please leave this feature request here: https://ideas.booking-wp-plugin.com/boards/feature-requests.

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives.

I will also forward this information to our product manager.

Thanks!
Yulia
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Okay, will do then.

Then we have a few urgent questions;

1) We notice that the brackets {client_note} do not work when entering in the invoice template. It does not appear in the Invoice at all but it should. Could you fix that asap, or is there somehting else we need to add somewhere?

2) There seems to be not an option to add other notes in your invoice other then adding a price. And if so, the sub-total appears above the added price in stead of below. That looks pretty sloppy.

3) When once saved an invoice cannot be changed or edited at all. Not when custom changes are made and also not when the payment is set…

Hi,


1) Thanks for your feedback, we’ve sent this to our developers and they will fix this in one of our next releases. In case you need an urgent fix, please contact us directly and once the fix is ready our developers will apply it for you.
2) The total price reflects the whole amount in case any manual price adjustments are made, therefore, the sub-total goes first, then the comments and then the Total
3)You can insert any manual adjustments to the price in the Bookly – Payments section: you go to the Details of the payment, insert the needed changes and then you can download the modified invoice. Let me know if you meant anything else.


Regards,
Olya
Bookly Customer Support
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hello, do you offer setup installation services for bookly and its addons ? ...with extra payment ofcourse

thank you

Hello,

Thank you for your message.

The installation process is quite simple. Here is the detailed instruction: https://support.booking-wp-plugin.com/hc/en-us/articles/212174949-Download-Install

But if you have any troubles, let us know and we will be glad to assist you.

Thanks!
Kate
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Hi, i brought this add on yesterday and the email function of this isn’t working properly the attachment email notification isn’t working properly.

Hello,

Thank you for your message.

Please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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Can I send an automatic invoice when the payment has been completed using the Mollie payment plugin? Or do we need to manually ‘complete’ the payment first?

Hello,

Invoices can be sent when the appointments were booked, even if the payment status is still pending.

Thanks!
Alex

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