Hello,

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!
Alex
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I want “Capture charge immediately” option like i have for woocommerce.

Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks

Kate
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Hello,

This message ‘The merchant login ID or password is invalid or the account is inactive’ is coming from Authorize when Bookly sends the payment request. It seems that problem is in the Authorize credentials you set in the Bookly. Please contact the Authorize support team to solve the issue.

Thanks!
Alex

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Hello,

Thanks for your message.

Kindly note that we didn’t forget about your request, but we’re unable to answer you in a timely manner since we never received notification of your first communication here and I couldn’t find the email you’re referring to.

I’m afraid the issue you’ve raised requires personalized support which will involve in-depth troubleshooting. Please follow the link below to create a support ticket, so we can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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Hello,

Thanks for your message.

Kindly note that we didn’t forget about your request, but we’re unable to answer you in a timely manner since we never received notification of this communication here and I couldn’t find the email you’re referring to.

I’m afraid the issue you’ve raised requires personalized support which will involve in-depth troubleshooting. Please follow the link below to create a support ticket, so we can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

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Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Kate
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Hello!

Thank you for contacting us.

Could you please send us an email to support@bookly.info with this ticket number #106433 so we can look into this matter?

Thanks!
Tanya
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Hi,

Thank you for reaching out.

Please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/115003938593-Authorize-Net-Payments-Add-on regarding Authorize.Net Payments Add-on.

Kindly send us an email to support@bookly.info with this ticket number 99990 and your purchase code for Bookly Pro if you additional questions or clarifications.

Many thanks,
Richel

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I mean the other message is “The Transaction cannot be accepted”

Hi,

Please send us an email to support@bookly.info with this ticket number #92588 and the purchase codes so we could look into this matter.

Thanks!
Alex

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Hi,

Please send us an email to support@ladela.com with this ticket number #61844 and the purchase code so we could look into this matter.

Thanks!
Alex

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Im so frustrated with this whole bookly setup! now authorize.net doesnt work either!

Hello,

Please send us an email to support@ladela.com with this inquiry, ticket number #59849, the purchase code as well as provide us with the access to the admin panel, so we could look into this matter.

Besides, please, when sending the email, provide some description of the issues you are experiencing.

Thanks!
Kirill

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Hi,

I am afraid I am not getting the issue. Could you please provide additional explanation on the requested functionality?

Thanks!
Kirill

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The transaction type submitted to authorize.net by Bookly is authorizeAndCapture

I need it to be authOnlyTransaction

Is it possible to change the transaction type submitted to authorize.net with this plugin?

Hi,

Currently, this functionality is not supported.

Thanks!
Alex

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Hi, thanks for the interest!

Not sure about this matter, I advise contacting the Authorize.Net team regarding this inquiry.

Thanks!
Alex

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