19 comments found.
I purchased this authorize.net addon for Bookly for it’s so called seamless integration. After creating my forms and setting everything up I set up my sandbox authorize.net setting and nothing was working. Checkout wasn’t occurring. I reached out to Bookly support only to find out that this addon isn’t compatible with the new forms only the step by step old form. Why isn’t this in the description. This addon doesn’t work with any of the new forms. That is a HUGE missing detail. I would not have purchased this addon if this information was available to me. I would like a refund. I must find another way to use authorize.net because this plugin is limited to 1 basic form.
Hello,
Thank you for your message.
Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks!
Yulia
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The authorize.net add-on is not showing up as a payment option, despite correct ID and transaction key
Hello,
Thank you for your message.
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Yulia
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THis plugin is not helpful for us so can you please cancle my Licence and Refund me back my amount ?
basically we would like to purchase below plugin so if you can provide me this plugin licence instead of current plugin then it will be more good
https://codecanyon.net/item/bookly-deposit-payments-addon/17956131Thanks!
Hello,
Thank you for your message.
Please request a refund for Bookly Authorize.Net (Add-on) and purchase Bookly Deposit (Add-on).
Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy
Thanks!
Yulia
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I would like to note that I have already reached out a few months ago regarding this matter
Hello,
Thank you for your message.
If you have already subitted the ticket via this form, kindly wait for the results:
Click Here To Get Bookly Support
Thanks!
Kate
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Dear Team,
I am writing on behalf of Amethyst driving school, an active user of your Authorize.net plugin in our web service.
Recently, we have encountered an issue where we receive an error message: “The transaction has been declined because of an AVS mismatch. The address provided does not match the billing address of the cardholder.” I have reviewed all possible causes for this error, but the problem remains unresolved.
I would like to discuss this matter with you to determine whether this is a common issue with the plugin, or if the error has only occurred in our case. Your assistance and recommendations regarding this problem would be extremely beneficial.
I look forward to your comments on this issue. If additional information is needed, I am more than happy to provide it.
Thank you in advance for your attention and assistance.
Best regards,
Hello,
Thanks for your message.
I’m afraid the issue you’ve raised requires personalized support which will involve in-depth troubleshooting. Please follow the link below to create a support ticket and mention Ticket #252965 so the Support Team can look into this matter for you.
Click Here To Get Bookly Support
Many thanks,
Richel
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I use Application for authorised.net , put costumers address and card number . All payments have need rejected because “No billing address”
Please verify how can fix this problem and put billing address with payment process . ThanksHello,
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Alex
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Hello, I’d like a refund on the product. It does not work as expected.
Hello,
Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks!
Alex
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I want “Capture charge immediately” option like i have for woocommerce.
Hello,
Thank you for your message.
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks
Kate
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Hi I set all the Authorize.net API login id and transaction key, but when button clicks on after filling up all the credit card info, a message is shown saying “The merchant login ID or password is invalid or the account is inactive”.
It happens for Test mode.
Hello,
This message ‘The merchant login ID or password is invalid or the account is inactive’ is coming from Authorize when Bookly sends the payment request. It seems that problem is in the Authorize credentials you set in the Bookly. Please contact the Authorize support team to solve the issue.
Thanks!
Alex
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Hi,
I left a comment here and send an email 4 days ago as well but I have not heard anything back, it is urgent as this issue is delaying the launch of my website.
Hello,
Thanks for your message.
Kindly note that we didn’t forget about your request, but we’re unable to answer you in a timely manner since we never received notification of your first communication here and I couldn’t find the email you’re referring to.
I’m afraid the issue you’ve raised requires personalized support which will involve in-depth troubleshooting. Please follow the link below to create a support ticket, so we can look into this matter for you.
Click Here To Get Bookly Support
Many thanks,
Richel
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Hi,
I sent an email yesterday with purchase code included.
I have confirmed API ID and transaction key are correct and sandbox is off but next to credit card logos it says “false” for some reason: https://snipboard.io/aqsWGg.jpg
Thank you
Hello,
Thanks for your message.
Kindly note that we didn’t forget about your request, but we’re unable to answer you in a timely manner since we never received notification of this communication here and I couldn’t find the email you’re referring to.
I’m afraid the issue you’ve raised requires personalized support which will involve in-depth troubleshooting. Please follow the link below to create a support ticket, so we can look into this matter for you.
Click Here To Get Bookly Support
Many thanks,
Richel
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Hello, I purchased the Bookly Authorize.Net plugin But after the installation, I found that it only supports the business of Meizhi and Canada. Our business is in Hong Kong, so we cannot use it. I hope to arrange a refund
Hello,
Thank you for your message.
Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy
Thanks!
Kate
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Hello!
Thank you for contacting us.
Could you please send us an email to support@bookly.info with this ticket number #106433 so we can look into this matter?
Thanks!
Tanya
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Hello, I have no idea where to begin registering data and information to have the authorize.net plugin work with Bookly.
Is there a resource handy that I can refer to? A how to, or step by step guide to set up?
Thanks
Hi,
Thank you for reaching out.
Please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/115003938593-Authorize-Net-Payments-Add-on regarding Authorize.Net Payments Add-on.
Kindly send us an email to support@bookly.info with this ticket number 99990 and your purchase code for Bookly Pro if you additional questions or clarifications.
Many thanks,
Richel
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Hey I’m having trouble getting the auth.net add-on to work w/ my bookly pro, I’ve got the right credentials / key, but can’t seem to anything more than “This transaction cannot be completed.” and now I’m getting “this transaction cannot be completed”. Please help!
I mean the other message is “The Transaction cannot be accepted”
Hi,
Please send us an email to support@bookly.info with this ticket number #92588 and the purchase codes so we could look into this matter.
Thanks!
Alex
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Hi!
Am having an issue with fake CC numbers being allowed to go through.
Thank you
Hi,
Please send us an email to support@ladela.com with this ticket number #61844 and the purchase code so we could look into this matter.
Thanks!
Alex
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this plugin doesnt work!!!
Im so frustrated with this whole bookly setup! now authorize.net doesnt work either!
Hello,
Please send us an email to support@ladela.com with this inquiry, ticket number #59849, the purchase code as well as provide us with the access to the admin panel, so we could look into this matter.
Besides, please, when sending the email, provide some description of the issues you are experiencing.
Thanks!
Kirill
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Does this add-on allow you to set the transaction type? I would like to turn auto capture off so it can be done manually at the time of the transaction for accounting purposes. Is this possible?
Hi,
I am afraid I am not getting the issue. Could you please provide additional explanation on the requested functionality?
Thanks!
Kirill
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The transaction type submitted to authorize.net by Bookly is authorizeAndCapture
I need it to be authOnlyTransaction
Is it possible to change the transaction type submitted to authorize.net with this plugin?
If you need further information please look at transaction type here: https://developer.authorize.net/api/reference/#payment-transactions-authorize-a-credit-cardHi,
Currently, this functionality is not supported.
Thanks!
Alex
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SSL Certificate higher than letsencrypt needed for this?
Hi, thanks for the interest!
Not sure about this matter, I advise contacting the Authorize.Net team regarding this inquiry.
Thanks!
Alex
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