AskMe: The Professional Self-Hosted Support Ticket System
Stop managing support via email. Streamline your customer service today.
AskMe is a robust, fully responsive Customer Support Ticket System built on the powerful Laravel framework. Designed for businesses of all sizes, it transforms the chaos of email support into a streamlined, organized workflow.
Whether you are an eCommerce store, a digital agency, or a CodeCanyon author, AskMe gives you the tools to assign tickets, track resolutions, and keep your customers happy—without the monthly subscription fees of SaaS platforms.
Why Choose AskMe?
- Organize the Chaos: No more lost emails. Every request is tracked, prioritized, and assigned to the right agent.
- Envato Integration: Are you an Envato author? AskMe automatically verifies Purchase Codes, ensuring you only support valid customers.
- Self-Service Knowledge Base: Reduce ticket volume by letting customers find their own answers in a built-in FAQ article section.
- One-Time Investment: You own the code. Host it on your own server. No recurring fees.
Key Features
For the Support Team (Admin)
- Smart Dashboard: View open, pending, and resolved tickets at a glance.
- Department Management: Route tickets to “Sales,” “Tech Support,” or “Billing” automatically.
- Internal Notes: Agents can leave private notes on tickets that customers can’t see.
- Priority Levels: Flag urgent issues (Low, Medium, High, Critical) to ensure VIPs get help first.
- Canned Responses: Save time by creating templates for frequently asked questions.
For the Customer
- Easy Account Creation: Seamless registration and login experience.
- Real-Time Updates: Customers receive email notifications when an agent replies.
- Rich Text Editor: Users can upload screenshots and format text to explain their issues clearly.
- Ticket History: Customers can view all their past and current requests in one portal.
Technical Highlights
- Framework: Built on Laravel MVC (Secure & Scalable)
- Design: Bootstrap (Fully Responsive on Mobile/Tablet)
- Easy Setup: Includes a Premium Installer (worth $16) for 1-click installation.
- Customizable: 100% Open Source code. Change colors, logos, and fields to match your brand.
Take a Test Drive
Explore the system from both sides. Log in as an Administrator to see the backend, or as a User to open a ticket.
Admin Panel
Manage tickets, agents, and settings.
User: admin@admin.com
Pass: 123456
Watch Admin Video
Customer Panel
Open tickets and view articles.
User: kumar@demo.com
Pass: 1234
Watch User Video
Installation & Support
We don’t just sell you the code and disappear. We are here to help.
- Free Installation Help: Detailed documentation included.
- Regular Updates: We constantly improve the system based on your feedback.
