Poor customer support. They don't know how to communicate with customer. I am very frastrated with their customer support.
Author response
Hi, FYI Support team always provides all kind of needed support but you never cooperate with them and always argue with them then what support team can do more for you? If you are frustrated then you have to think we are also frustrated once u waste both time and just argue with the team, then also support team always ready to provide support but you never cooperate with us. Hope in the future it will not happen and be genuine/professional.
Thanks.
I sent a lot of messages via WhatsApp and email to remove the activation of the previous package because the application was removed from Google and I want to add a new package, but I did not receive any response from the developer, within three days if my problem is not resolved I will ask for a refund from all source code that you have bought
Author response
This user share purchase code to multiple persons and created multiple apps from the same license and it's blocked. better you never share your purchase details with any one and use licecnse genuinely to avoid such issues.
Hello everyone, i recommend not to buy this code . It has lot of bugs in login page .they are not supporting and asking for money to help. 1st they told some suggestion and 2nd time they asking for 60$ for installation and setup . i didnt ask for installation or setup i just asked for error in login page i don't think its fair ..**Fully money motive* hence i recommend to go with any other code.
I am not a hater , i am the customer who is suffering after buying the code.
Note : i am planning to meet viaviwebtech in court via consumer protection act in india )
Author response
Hi, Why are you lying in front of everyone? You know very well, you can't setup code so contact us for installation/setup and our team helped but can't do complete things by you. You want to do complete installation/setup for free that not possible as per policy. Whatever help our support team can do that provides but sorry to say all things we can't setup for you free.
We always provide support as per policy but you also need to understand and follow that. Whenever you want to meet in court, inform us because we have no problem with that, you have given enough proof against you.
Thanks for understanding.
Don’t try to buy it. Maybe 1st time they will help u. Later no help they will ask u for money. because this is their hidden trick .u will not set up the app. they put something extra that will give error. And if u ask then 1st money. The code is full of bugs.don’t waste your time. For 1n and a half years s I am trying to take support but nothing. just wasted my money n time.
Also, that seller's English is very funny.
But the main issue is, that the seller refuses to help me. Just asking for money to get support.
Author response
Well, we provide genuine support to all buyers and as per codecanyon policy Installation or Customization are not included in free support though we provide support many clients for small tasks but don't expect everything in free. And sold 17000+ licenses on codecanyon and we never do tricks in code.
Does not follow the policy of the play store, so cannot upload on the play store, if you do, it will be rejected, I also got rejected and at the same time, the account of the play console got suspended.
Don't waste money buying this project
Author response
There are plenty of apps live using our source code. Source code is following all policies you have to check reason for removals.
Outstanding experience, All code is very perfect and working fine and customer support is so sweet and cool. I am 100% satisfied. Best developers ever :)
Author response
Thank you very much for your kind words...
Don’t try to buy it . Maybe 1st time they will help u. Later no help they will ask u for money.because this their hidden tricks .u will not setup app.they putted some something extra that will give error. And if u ask then 1st money .The code is full of bugs.don’t waste your time . Go to other seller(like.Virmana).from 1n half year s i am trying to take support but nothing.just wasted my money n time.
Author response
Well, we sold 16,000+ licenses and we always provided proper support to all buyers but as per codecanyon policy installation or customization are not included in free support.
We already provided Documentation, better you read documentation and follow all steps properly and everything works fine.
1- The customer support is very bad. 2- there is an application login problem, they do not help. The person on 3-skyp wants a minimum of 80 dollars for support. 4-If you want to buy the application, you will make the biggest mistake!!!
Author response
Hi, This buyer wants customization in code and is never ready to pay for that. There is no login issue, he did not set up the correct way to login details so get the issue, team already informed and provide support but he is not ready to understand anything. We never ask money to solve any bugs/errors, he wants customization, we just give that cost. If anyone wants purchase code they can but must read policy before purchase code and test demo app/admin panel. If anyone has doubts before purchase they can easily contact us via Skype and clear all things. Please give a genuine review and act like a professional. Skype: support.viaviweb
Thanks
All log in system of this app is not working
Documentation not clear
Very bad support
If you want support then tell for re skin
Very bad
Author response
Hi, This buyer wants us to do the installation/setup for him and is never ready to pay for that. There is no login issue, he did not set up the correct way to login details so get the issue, team already informed and provide support but he is not ready to understand anything.
As per policy anykind of installation/setup and changes/modifications not included in free support.
Thanks
LOVE YOUR SUPPORT & SERVICES
Author response
Thank you very much for your kind words...
very bad quality of doc and no help
Author response
Hi, May I know when you checked the complete document and what you didn't get on that? You never contact us for support then how can you say, No help. First read proper documents then start installation/setup and if you really face a problem then contact us on Skype during working hours. Don't try to misguide our buyers and give some genuine reviews. Skype: support.viaviweb
We may not respond to comments or provide support during holidays and weekend (Saturday-Sunday).
Working Days: Monday to Friday, Business Hours: 10:00 AM to 6:00 PM Time Zone: GMT +5:30
Thanks
Please Don't Buy this code if you haven't more money to spend on customization because one most demandable feature of swipeable video like tik-tok is missing which causes very less interaction rate of users with the app hardly 0.5% and also please don't waste your money on promotion because the app has highest uninstallation rate on play store approx 90%.so, at the end of this review I just recommend you to don't waste your money on it. (for the owner "this review is customizable if you add the feature described above -_- " )
Author response
If you want any extra features that will possible customization. As per policy anykind of installation/setup and changes/modifications not included in free support.
Thanks for understand.
best
Author response
Thank you very much for your kind words.
very bad response from costumer support team
i buy this code and re skinned with latest code still i face a problem in this app 3 time rejected from google play console,
when i contact support team i got answer use latest code
i already used latest code
Author response
Hi, If you can't upload app as per policy then it's not a code issue. You must follow policy then upload so the play store never rejects your app.
Thanks for understanding.
Don’t try to buy it . Maybe 1st time they will help u. Later no help they will ask u for money.because this their hidden tricks .u will not setup app.they putted some something extra that will give error. And if u ask then 1st money .The code is full of bugs.don’t waste your time . Go to other seller.from 1n half year s i am trying to take support but nothing.just wasted my money n time.
Author response
Hi, If you want any extra features that will possible customization. Always we provide support genuine way but don't expect we do complete setup in free support all time. As per policy anykind of installation/setup and changes/modifications not included in free support.
Thanks for understand.
The best app ever. Save time and money, also they have the most quick help support. Thanks.
Author response
Thank you very much for your kind words.
Tell us what you think!
We'd like to ask you a few questions to help improve CodeCanyon.