46 comments found.
আপনাদের এই প্রসেস টা অনেক জটিল। এতে কাষ্টমার বিরক্ত হওয়া বা হারানোর চান্স বেশি । এটা কে আরও ইজি মেথড এ করা উচিৎ বলে আমি মনে করি । আপনারা চাইলে সেটিং এ দুই অপশন রাখতে পারেন একবার রিকুয়েস্ট করবে ম পরে সেটা একসেপ্ট হলে পেমেন্ট প্রুফ দিবে সেটা একসেপ্ট হলে এড্রেস সিলেক্ট করবে এটা অনেক জটিল ।
We have plans to work on this add-on in near future. Thanks.
We are noting your point.We will try our best to make it more easy.
নতুন ভার্শন আপডেট হচ্ছে না error 500 আসছে
Please create a ticket at https://support.activeitzone.com
For issue solution please send us item support ticket from here http://support.activeitzone.com
Good day, you are doing a great job. However, please note the following:
Pre-Order is currently having little issue after your last update.
It doesn’t go beyond this page “Pre-payment & Confirmation” page. after you upload proof of payment, you discover the “Reference No.” is not working like you can not type anything in it and you cant complete the payment.
Suggestion: Please make it possible so that buyers can pay using the following payment system.
1) offline payment 2) Online payment 3) Wallet Payment
Also, allow admin, seller and user to receive email notification whenever there is an update on orders and payment for the preorder system.
Regards!
Thanks for your suggestion.
Preorder Products View All Products button is not working.
it displays Something went wrong!
Sorry for the inconvenience, but we’re working on it. Error code: 500
only in Re-classic home page
We checked and we do not such issue.
According to your account details, your item support period has expired. For a limited time, we’re offering an exclusive 50% discount —an excellent opportunity to extend your coverage at the best value. We highly recommend renewing your support pack now to continue enjoying uninterrupted assistance and updates.
Can this preorder addon used with old active ecommerce v6 without breaking because we cannot upgrade to active ecommerce v10 and we have to stay with v6 but need preorder addon to work?
What is the issue on updating the item?
We don’t want to update. we already has store running fine. please ans about preorder question? Can preorder addon used with old active ecommerce v6 without breaking?
For update its not possible v6 to v10 directly. we need to install fresh v10 and then import all products, pages, etc. it requires alot time. is their any update to update from v6 to v10 automatic without losing product, order, pages, all data ?
You do not even purchase this item but you are saying that you are using.How?
We are using script without this addon v6 version. in script v10 we found preorder so we cannot update our website verion 6 to 10 because of preorder. so my question was can i purchase preorder addon to make work for script v6 version without breaking preorder feature will work?
Yes, this may be possible. However, it will require customization of the system.
Please submit a support ticket at: http://support.activeitzone.com
Once we review your project, we’ll be able to confirm feasibility and outline the best possible approach.
Can you tell me with current preorder addon installed on script v6 would work or not ?
The automated normal installer for pre order addon will not work but by inside code customization it can be added.
i tried to install the addon but after everything am seeing this error message
Please use the same purchase key that you have registered
please you guys said this script is full source code but why making it complex?? because nulled script?? imagine relying on u guys every updates. why do we have to verify from ur website before it works??? please make it simple like before not all this process
For marketplace products, a valid purchase code is required. This code is issued by the marketplace authority and is verified through the marketplace’s official API during the installation and activation process.
Please note that the purchase code is only required for installation and activation. It is not used during the normal operational stage of the product.
Requesting a single purchase code to be used across multiple products is not feasible and is not permitted by marketplace rules. Each product purchase is assigned a unique purchase code. For example, even in eCommerce systems, every order or product has its own unique identifier—there is never a single ID used for all products.
For these reasons, using the same purchase code for all products is neither technically possible nor authorized by the marketplace.
i tried to install the addon but after everything am seeing this error message
Please use the same purchase key that you have registered
For this issue solution please send us item support ticket from here http://support.activeitzone.com
I am coming here because of the frastration of add-on installation which was not being resolve for days after purchase, I have stated that I follw all installation and activation procees yet it fail to install, you close itcket by telling me that I must unzip folder and install, I felt insulted by that after informing you guys that Inhave follow all instruction . i keep geting this error Please use the same purchase key that you have registered
Would you please inform about your support ticket no?
Hello Support,
I purchased the Active eCommerce Preorder add-on from you last month, and today I reinstalled everything on my new server. So far, so good! When I
tried to install the Active eCommerce Preorder Add-on, I kept getting the error message “See screenshot.” I was able to install all the other add-ons normally, but not the Active eCommerce Preorder Add-on! How can I fix this so that I can install the Active eCommerce Preorder Add-on normally?
I have already submitted a support ticket (ticket ID #3353), but it has not even been read by your support team, so I am writing about my technical problem here. Thank you in advance for your prompt response.
Screenshort: https://imgur.com/a/cV0xhzt
Yes sure. Our support team will assist you on regular office day. I hope you got this message “please note, our support team is offline on Friday and Saturday (GMT+06). However, we still try to respond promptly when possible.”
Hello, I paid for this product. I’m satisfied with your efforts and the regular updates, but I have a small problem: When a customer tries to place a pre-order, the system doesn’t display the payment methods. Why?
For example, if an order costs $500, the user should normally pay $250 as a deposit before their order is processed!I configured the payment methods, but the Preorder add-on doesn’t request prepayment!
Thanks for your positive appreciation. For pre order on each stage customer will pay as their own way and as a proof they will attach the payment slip. This is the system of the pre order system. You can check the system once again properly.
I have just installed the pre order add-on but when I click on pre order products I get this message “Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500”
Please create a ticket at http://support.activeitzone.com Our support staff will review the problem. Thanks.
I figured out the problem already. you get such error if you don’t select brand. I think you should work on that because for pre order not every product have fixed brand as so.e products are new
Thanks for encountering the issue.We will check and will take proper steps to make this system more precise and efficient.
Hello dears, pre order products apprear on the web version but do not appear on the mobile app version.
In future next we will implement the pre order option on the item too.
Okay thanks
Welcome.
Hi, how are you, dears? !. I cannot see the pre-order tabs already appeared in the admin dashboard, but I cannot add in-house products gives me a 500 error. 2. The pre-order tabs do not appear on the seller’s dashboard, even though I activated the addon.
Yes we are doing well. I hope you are also doing well. Please send us item support ticket from here http://support.activeitzone.com
Our support team will assist you cordially.
Hello, I paid for this product. I’m satisfied with your efforts and the regular updates, but I have a small problem: When a customer tries to place a pre-order, the system doesn’t display the payment methods. Why? For example, if an order costs $500, the user should normally pay $250 as a deposit before their order is processed!
I configured the payment methods, but the Preorder add-on doesn’t request prepayment!
For this issue please send us item support ticket with your project link and all details. Our support team will check and will give you proper solution.
thought the discount is till next month? wanted to buy this and other addon this week. so its ended no way to get discount again?? so i have to wait again too bad
Already discount time is ended for now. The discount was ended on 03 August 2025.
What is the minimum CMS version required to install this add on
Thanks for youe interest. V 9.7 is the minimum for Preorder.
I’m trying to install a new addon on my site via the Admin → Addons panel. When I select the .zip file and click install, the process fails and I receive the following error: Please activate your addon at first
ticket 2305
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
Assalamu Alaikum dear developer team,
I have installed the Pre-Order addon but I’m facing some issues.
When I create a pre-order post and try to submit it, I get this error: “Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500.” My customers also see the same error when they try to place an order—they are unable to complete their orders. when we try to edit pre-order product then we faching same issue. please help me
Did you maintain the proper rules of installation of thi addon and did you configure the addon according to proper documentation. We already provide a proper documentation for better understanding.
Ok thank you
My pleasure.
Paytr ödeme sistemi eklimi? Türkiye için bişi geliştirmiyorsunuz
Şu anda ön sipariş eklentisinde ödeme ağ geçidi yok. Gelecekte sepet sistemimizle birleştireceğiz. Bize en uygun olan Türk ödeme ağ geçitleri hakkında öneride bulunabilirsiniz. Teşekkürler.
Paytr Türkiyede en onemlisi Gpay Türkiyede çok kullanılıyor Bunları Şuda eksik Örnek: adam bişi alacak dijital ürünler için adam ıd sini yada text yazısı bıraksın daha sonra ödeme yaptıktan sonra admin buna paketini ıd sine tanımlıycak bunlar eksik sistemde Bunlar eklenirse sistemi diğer arkadaşlarım öneririm
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Dear Support Team,
I am currently facing an issue with the Preorder Addon. I am unable to add any new products for preorder, and when I try to edit an existing preorder product, it does not work either. I have attached a video demonstrating the problem.
Here are the details:
I purchased the Preorder Addon on 30th April 2025.
My Active eCommerce CMS was purchased on 29th August 2024.
Now, the preorder feature is not functioning as expected.
Could you please provide more details about the issue or error you’re encountering? It would be helpful if you could specify exactly what operation or action is causing the problem. This will allow us to assist you more effectively and resolve the issue as quickly as possible.
I can’t add any products to preorder.
For this issue solution send us support ticket from here http://support.activeitzone.com
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
There is only date option showing and there is no specific time option for preorder, will it come in future update
Can you detail more! Thanks.
